Jerry's Chevrolet

I was trying to park my new RAV4 in a very tight parking garage Downtown. I decided to back out instead of staying there and severely scraped and dented the rear door on a square, cement column that I did garage Downtown. I decided to back out instead of staying there and severely scraped and dented the rear door on a square, cement column that I did not see. This was a week before the Christmas holiday and I arrived at the Collision Center about a half hour prior to its closing on a Friday evening and was very upset. Bob went out of his way to give me an estimate on the spot and set up an appointment for early Monday morning. He treated me with compassion and made me feel like I was his only customer although I saw many other cars in the shop. He kept in touch with me on the progress of the repairs and worked around my work schedule in order to pick up the car when finished. They did a fabulous job and the car looked brand new again. His handling of the repairs gave me a confidence in the service throughout the week and I was extremely satisfied with the final product. My RAV4 was brand new again. Thanks, Bob, and your able crew! More

kevin kyler was so great for us. He knew all about the cars.He explain everything to us about the car. This is our second time buying a new car from him. Our new malibu was totaled in a car accident on ju cars.He explain everything to us about the car. This is our second time buying a new car from him. Our new malibu was totaled in a car accident on july 24th,12.So we bought another malibu from him another 2012. Its just a different color. I was so please that john diehl look after us to in getting another 2012 malibu. Every one their was so great to us .It meant alot to me.I would recommend jerrys to anyone Everything I would say was very, very ,very excellent.Kevin had went out of his way to tell me everything about the car he was the first one that has done that for us. MY HUSBAND is blind he couldn't help me to figure any thing out on the car. But Kevin kyler did. He was such a great help to me. I can drive the car in peace because I can drive it knowing things about the car. I want to say thank you to all of yous Thank you, Mrs. anna mitchell More

I changed the oil few weeks back at Jerry Chevrolet and they did inspect my car and check out a sign in the inspection report indicating that there might be an issue that needs my attention in the future r they did inspect my car and check out a sign in the inspection report indicating that there might be an issue that needs my attention in the future related to (engine, axles, and/or transmission). I bought this car from Jerry last year with 65K miles and paid 14K. The next day I drove my car after they changed the oil with $43 (I never paid this extra money in oil change!!), I figured out that Jerry employees totally removed the manufacturing sealing and hose that connects the radiator with the engine. The car heat was close to the maximum and the engine was so loud and I had to stop my car in the middle of the road. My family checked out the car and they found the hose was totally disconnected and fallen in the floor and the manufacturing sealing almost 12 inches; stuck around the hose. That was so unethical from Jerry, they are the last and only person that touched my car. I called Jerry about this incident and all what they did is to tell me that I am (perceiving) things that do not happen and they invited me to come back to the shop and they repeated the same rude comments. That was even much ruder. My car survived their evil acts to their customers. The only thing I can do is to inform the public about this aggressive experience from Jerry. BEWARE! You might be the next innocent person to experience it. More

Our experience with Jerry's was terriffic. My wife and I went to Jerry's to look at there new chevy 2500 HD trucks. Kevin Kyler showed us several trucks they had on the lot and he went with us on the test d went to Jerry's to look at there new chevy 2500 HD trucks. Kevin Kyler showed us several trucks they had on the lot and he went with us on the test drive. He answered all our questions and took the time to explain all the features the trucks had to offer. Kevin was not pushy and did not try to persuade us from one truck to the other. Once we decided on the truck we wanted Kevin helped us to get that truck for the price range we were looking to pay. Tim Althoff was great to. Instead of having us sign any paper work that night he sent us home due to a possible mistake in the paper work. He wanted to call the bank in the morning to make sure we were receiving our best rate. We love our new chevy 2500 HD truck. Thankyou Kevin Kyler and Tim Althoff. Brian and Karen Hendrix More

After a collision 4/1/12, my insurance company suggested Jerry's collision ctr for the repairs to my car. Since the person who hit my car chose to pay for the repair by check, I was a bit concerned. The ch Jerry's collision ctr for the repairs to my car. Since the person who hit my car chose to pay for the repair by check, I was a bit concerned. The check arrived, cleared; the work was then scheduled and completed in a timely manner. The staff could not have been more supportive and helpful thru the entire process. Kudos to all of them for their friendliness, knowledge and the quality of the repair. I would definitely recommend the collision center for any repair/body work needed. More

The employees are always very friendly and go out of their way to help. Service has always been excellent and the fact they wash my car whenever I bring it in for service is also an A+. Both cars I pu their way to help. Service has always been excellent and the fact they wash my car whenever I bring it in for service is also an A+. Both cars I purchased from Jerry's Chevrolet were more reasonably priced than other dealerships I checked out. I would definitely recommend Jerry's to my family and friends. More

Dave was so friendly and most important honest. I love my new truck and I would definitely buy from here again! Dave kept in good contact with me throughout the process and I believe I got a great deal. my new truck and I would definitely buy from here again! Dave kept in good contact with me throughout the process and I believe I got a great deal. More

this was my families 11th vehicle from charles. they had a number of new 2012 malibus to chose from and he showed me how i could actually lower my payment from my 2010. tim and chris were great also. i now a number of new 2012 malibus to chose from and he showed me how i could actually lower my payment from my 2010. tim and chris were great also. i now have a usb port in my car,i just wish i had something to plug into it More

My experience at Jerry's was the best I have ever had with a car dealership. Kevin was very informative, patient and extremely helpful with me. Kevin helped me find the truck I was looking for by taking with a car dealership. Kevin was very informative, patient and extremely helpful with me. Kevin helped me find the truck I was looking for by taking all the options from me putting it in a search database to find the vehicle i was looking for. Once we found it he drove me over to the dealership to make sure it was to spec's. All of this made all the difference for me getting this vehile. Kevin made sure that I would all the rebates that were available to me also in which it affected the price greatly by driiving it down. More

Due to an accident I was in where my car was totaled I was in the processing of looking for another car. I wanted something used due to my limited budget. I had been to numerous dealerships where the onli was in the processing of looking for another car. I wanted something used due to my limited budget. I had been to numerous dealerships where the online price was MUCH lower then what they were asking for once I got there. Since Jerry's is over an hour away from me I had called ahead to confirm the price. I had called multiple days for about a week and every time I did I was hung up on or put on hold and no one ever picked back up. Just before I gave up on Jerry's I finally got a hold of some one who told me that the internet price was correct and that the only extra fees would be taxes, tags and title (just like everywhere else). They also told me that everything that was listed online about the car was 100% correct and that they would print the carfax for me since I did not have a printer to print it from my house. Then things went south and fast. I arrived and told the salesman about my budget and the car I was interested in. He gave me the keys to it and let me look at it for a few minutes. As soon as I opened the hood to the vehicle the salesman came running back over asking what I was doing. I told him I was checking oil and fluids and checking everything else under the hood. I had found pieces of metal in the oil and brought it to his attention, knowing that meant something was seriously wrong with the car. His reply was "you're a woman you should not know about any of that". I was floored by his comment. Not only that but when I told him someone would print the carfax for me, he told me "we do not do that here" if you want it there is an extra fee! I left and came back about an hour later after having calmed down from that experience. I walked in this time with my fiance and requested another salesman. I told him about my budget and he showed me every car in my price range. He was very knowledgeable about every car he showed me and answered all the questions I had. We then went into the office so I could purchase the vehicle since I wanted to take it home that day and things got even worse. He gave me the final price on the car and it didn't add up. He told me there was a $1,200 fee and that the online price was just to draw people in. Having added that fee to the final price greatly exceeded my budget and I told him that. He said there was nothing he could do about it. Now every place I had been to before tried to work with me on the price to get my business but I always felt pressured. He tried to talk me into financing and I told him I refused to do financing mainly because I knew I wasn't going to get approved. But he kept pushing for it. My fiance knew I was getting upset and stepped in to try and talk him into a deal. NOTHING WORKED! I understand that you want the business and the money but that is not how you go about it. Both salesman knew I was a first time car buyer and that I was young and they took full advantage of that. By the end of it the guy told me the most he could do was knock off $200, still exceeding my budget. I told him no it is still over my budget he told me "well that is not our fault you should have a higher budget". I walked out of there. On my way out I had passed the first salesman I had and demanded an apology from him about his comment and he refused, looked at my fiance and told him to get me out of here and that I was wrong and women shouldn't know about cars. Well he was trying to put someone else into the first car I looked at and I warned them about the problem. I will NEVER go back to Jerry's. I have been debating on whether or not I wanted to report my issues or just leave it in the past. I still have not found a car and they missed out on my business. I was willing to pay for the car in full with cash and they ruined it. I feel sorry for anyone else who goes looking for a car at Jerry's. By the end of it I had requested to talk to a manager but every salesman there told me that would not be possible. More