Jerry's Chevrolet

Poor, poor, poor customer service. Drove 40 minutes away to this dealer because the salesman told my wife he had a better offer for a vehicle we were looking into purchasing from elsewh Drove 40 minutes away to this dealer because the salesman told my wife he had a better offer for a vehicle we were looking into purchasing from elsewhere. Besides the poor customer service, rudeness, and lack of consideration in one's time and effort, the salesman wasted our time by saying by backing out of his promise by saying "We can't even match what the other dealer offered." Thank you Mr. Wilson for unveiling the characteristics of the poor leadership handled at your dearlership. If you want to feel undervalued and be treated like just a number, this is the place for it! More

Taking advantage of Elders Absolutely horrific experience for my elderly mother, this should be a joyous thing and instead she left nervous and crying. My mother who is on a fi Absolutely horrific experience for my elderly mother, this should be a joyous thing and instead she left nervous and crying. My mother who is on a fixed income purchased a $20,000 vehicle which turned into a $28,000 when Jerrys got done adding all the unnecessary extras (LoJack,ziebart pkg,extended warranty) you name it they added it so much that now my mother has to carry gap ins because the vehicle is NOT even worth the amount financed and took her trade in and $4000 in cash. I talked with the Mgr Zil and explained (less than 24 hours after the sale) mother needs a car but could we please put her in something more affordable and not for 7 years!!! He had nothing to offer to help and frankly could have cared less! Susan in Financing was very rude and had no compassion for my elder parents. I hope that no one takes advantage of their elder parents as they have mine, Karma is not kind!! DO NOT SHOP AT JERRYS CHEVROLET!! Chevrolet/GM should be ashamed to have a dealership with such unscrupulous "padding" techniques!!! More

SERVICE DEPARTMENT COLLEEN WAS VERY KNOWLEDGEABLE, FRIENDLY AND KEPT ME INFORMED OF ALL THAT NEEDED TO BE DONE WITH MY VEHICLE.. WILL ALWAYS BRING MY VEHICLE TO JERRY'S. COLLEEN WAS VERY KNOWLEDGEABLE, FRIENDLY AND KEPT ME INFORMED OF ALL THAT NEEDED TO BE DONE WITH MY VEHICLE.. WILL ALWAYS BRING MY VEHICLE TO JERRY'S. More

VERY UNSATISFIED CUSTOMER I was and still am very unsatisfied with the business from Jerry's Chevrolet. The customer service was ok until a situation that was not on my part bu I was and still am very unsatisfied with the business from Jerry's Chevrolet. The customer service was ok until a situation that was not on my part but the part of the dealership accrued and nobody wanted to handle it. I continuously get sent to the answering machine majority of the times I call and when I show up they tell me that the person isn't in to help me and they will contact me the next day and no one ever does. This has been going on since January 19th I am very upset with the way I am being treated I am so very sorry I chose to do business with this place...I am still having these issues and need them taken care of asap I am out of a vehicle and my trade I walked in with a vehicle and a co-signer and walked out with nothing PLEASE EXPLAIN THIS. Someone has to do something about this it is ABSOLUTELY UNFAIR TO THE CUSTOMER. I am trying to contact George Ponko please contact me about this!!!!!! I AM PISSED!!!! More

Bait and switch Road tested vehicle explained up front with sales person I was also interested in a older truck. Salesman contacted me I made an offer on the truck h Road tested vehicle explained up front with sales person I was also interested in a older truck. Salesman contacted me I made an offer on the truck he would call back. Never called and instead of lowering asking price, they raised the price by 3,000.00!! Tacky dealer practice More

Rewrite I have removed my negative review this morning after George Ponko received my e-mail and contacted me back. They are going to fix all issues we have h I have removed my negative review this morning after George Ponko received my e-mail and contacted me back. They are going to fix all issues we have had with the car and they are going to make the first payment for me. George was generally concerned as to why he had not been notified of my issues and said he would address the issue. We are going to contact him with a list of the issues with the car and he is going to draw something up and sign it. When we drop off the car, we will get a loaner until everything is done. He's a generally good manager and was the only person to move along the process of buying the car, as everybody else seemed to drag it out or take their time. I still can not give them a 5 star rating because their service department has really just pissed me off. But I can give them a 4 star because of George. More

Think twice before you go here. I went to this dealership to purchase a new equinox. The salesman I was working with was nice. I test drove an LS model and I liked it. Only thing lef I went to this dealership to purchase a new equinox. The salesman I was working with was nice. I test drove an LS model and I liked it. Only thing left was price. Like I'm sure most people do, once I obtained a price for the vehicle I was interested in, I shopped around. I called another dealership and was offered an LT model for roughly $2000 less. After a couple of days I went back to Jerry's to see if they would be willing to match the price. Mike Friend went and brought in the sales manager Mark Krupinksy. I was so offended and put off by his cockiness and attitude. He told me the other dealership was lying to me and that it was impossible that they would sell me the LT for the price I was quoted. Unfortunately for Jerry's, I didn't purchase the vehicle. As soon as I left the dealership, I traveled up the road to Bob Bell of Bel Air. I was treated very well and left there with a brand new 2014 Equinox LT for the price that was quoted on the phone to me. I paid $2000 less than what Jerry's was asking. I will not recommend Jerry's to anyone just from my one interaction with Mark Krupinsky. More