Jerry's Chevrolet Cadillac Buick GMC

My experience with the service department specifically, has been good until my vehicle broke down 500 miles from home. I attempted to call Dylan (my service advisor), yet I was not able to reach him after has been good until my vehicle broke down 500 miles from home. I attempted to call Dylan (my service advisor), yet I was not able to reach him after several attempts, voicemails, etc. I went so far as to ask the receptionist to place a handwritten note on his desk letting him know it was me and what my issue was. Sure, I could have asked for whomever was available, but I've been relying on this guy for years when it come to my vehicle. Bottom line is, DO NOT DEPEND ON THIS SERVICE DEPARTMENT IF YOURE VEHICLE HAS PUT YOU DOWN. More

I dealt with three persons at this dealership. Adrian Negrete, Luis Bermea and Darrell Marriott. All three of these men exhibited the greatest concern that we were taken care of in a timely and friendly Negrete, Luis Bermea and Darrell Marriott. All three of these men exhibited the greatest concern that we were taken care of in a timely and friendly manner. in fact we drove 7 hours one way to do business with these men, when there were vehicles closer to us but we simply did not get that Warm Fuzzy feeling from the persons with whom we dealt. One of those dealers quoted us $800 in documentation fees as well as a $300 "Phantom Footprint" fee. Those numbers are robbery with a pen instead of with a pistol! We will happy tell anyone who askes about our wonderful experience at Jerry's GM. More

TERRIBLE EXPERIENCE!We thought we had found the TERRIBLE EXPERIENCE! We thought we had found the dealership we would always go back to! But things changed quickly! Isaac was a good salesmen righ TERRIBLE EXPERIENCE! We thought we had found the dealership we would always go back to! But things changed quickly! Isaac was a good salesmen right up until we signed the papers, then any help went out the door. He did not assist with any of the transmission issues only to give us number after number to kick us down the road. Darryl the finance person told us we were the only ones to have equity in a vehicle purchase and if we went to car max the next day we could get at least $36,000 for the truck. He also showed us a “NADA Bookout sheet” he made such a big deal of showing the value of $36,000 - $38,000. He said he was getting us the best interest rate with us buying the extended warranty for truck and tires/wheels. Only to find out he put us with a bank and a rate that they would get a kickback on. 4.3% is CRAP!! With all the issues we have been having with Jerry’s and the truck, we went to trade it off for a brand new truck and they would not even pay it off. We have also received several letters from other banks, they must have ran our credit many times without it being needed. We wound up refinancing with another bank that offered us 2.7% for the same length. Hopefully they lost whatever kickback they were getting! The trucks transmission went out before the first payment was even due. We talked to Isaac as that was our point of contact. He said he would arrange towing for us. The truck got picked up on 6/22 and sat in their shop all week with no communication to us. We then returned from out of town 6/28 at which point they said it was a part on national back order but their transmission “specialist” may be able to specify the entire transmission get replaced under warranty, however, he was on vacation for a week. They stated they had no vehicles to “loan out” even though that was one of their big selling points for the extended warranty. We were understanding of the situation at that point and did not push. We later found out there would not be any answer or update until after the holiday weekend. We had company coming into town and needed a vehicle as this was the only vehicle we had at the time due to the hail storm totaling our other car. They said they had no cars and were very rude about it. Susie even hung up on me when I asked if they would reimburse for a rental. So we were stuck over the July 4th weekend with no cars and company in town! They did not care at all. The SA was saying they were not sure how long it would take when the “specialist” returned as they had over 300 cars needing service and that they were still not able to provide a loaner or rental. The specialist finally looked at the truck and confirmed the entire transmission should be replaced due to overheating issue and valve body part being on back order. The original complaint included the transmission overheating issue and even going into limp mode so they also knew about it overheating. They called 7/7 to say the truck was ready and an “extended” test drive had been completed with no issues. My wife got a ride from a friend out to Weatherford to pick it up. We did not know what the temp should be and they never advised us on that either but it turns out it was overheating only miles away from the dealership again! To get our truck back we had to pay a total of $246.83 which included a $150 towing bill that Isaac arranged for the warranty he sold us! We also found out the towing was only $140 but they added $10 for a “P.O”. The next weekend we were driving the truck and the transmission overheated again. We had to limp it home stopping to let it cool off every 10 – 15 minutes. We took it to a different dealership that was actually nice over the phone, called us when they had updates and fixed it correctly. They had to replace the thermal bypass on the transmission which is the one thing that controls the fluid going to the external cooler which would keep it from overheating! This is after Jerry’s told us they test drove the truck and everything was fine! So we now have a truck that has a “new” transmission in it that has already been overheated several times and is starting to hard shift again! After going through this entire nightmare being treated rudely by just about everyone we talked to when they would actually talk to us, I sent several emails to the GM which always went unanswered. After the transmission overheated again, I sent an email directly to him, by a miracle I somehow received a phone call from Josh asking how they could make it right. This is after Kevin later told me on a phone call that he never received any of my emails. Just more of the lies in my opinion as no one else knew about that email but I got a call. I finally sent another email to a different email address which must have prompted them to contact Kevin the GM as I got an actual phone call from him. This is when he stated he never received any of my emails. He also went on to explain that everything that transpired was “just part of the business” He was somehow made aware of a FaceBook review I had left and said he was willing to refund the towing until he discovered that. He then in my opinion, tried to bribe/extort me by saying that if I removed the review he would then refund the towing! I stated I would rather have people see the review then take his money. At this point he threatened me with contacting attorneys if anything else was posted. As a resolution, I would like to have the towing refunded as he already mentioned he would do if not for seeing a review. I would also like to have my promised and scheduled free oil change but at a different dealership as I no longer trust this business! A transmission fluid flush/fill due to new trans overheating many times and hard shifting again. Jerry’s has been a terrible experience! I would say beware of that place and everyone there. Lies, no communication, almost everyone being rude when you are having to call trying to find out about the truck you just bought, one person, Susie even hung up on me! It has been a VERY FRUSTRATING experience! The GM Kevin does not seem to care either, I have emailed him several times at this point and no response at all. Now they have even removed my review from their website! Have filed a complaint with BBB which they refused to answer. Have also filed a complaint with TX Attorney General and TX DMV. More