Jerry's Chevrolet Cadillac Buick GMC

My wife's previous car broke down last weekend while she she was in Burleson with our daughter at a softball tournament. Spencer Cohen went out of his way to help get her car towed in and help get us a new she was in Burleson with our daughter at a softball tournament. Spencer Cohen went out of his way to help get her car towed in and help get us a new car while I was home in Lubbock. Along with the Finance Department, she was able to drive off the lot all in the same day. The customer service was great and would highly recommend him and Jerry's dealership in Burleson! More

Disappointing Experience We recently purchased a Cadillac Escalade with the Executive package from Jerry’s Cadillac in Weatherford. While we love the vehicle itself—especially given how hard it was Cadillac Escalade with the Executive package from Jerry’s Cadillac in Weatherford. While we love the vehicle itself—especially given how hard it was to find this specific model in Texas—our experience at the dealership left much to be desired, particularly due to the behavior of the manager, Lee Merrill. From the beginning, we were uncomfortable with how Lee spoke to his staff during our purchase. It was unprofessional and created an unpleasant environment, but because this vehicle was nearly impossible to find elsewhere, we moved forward with the purchase and ordered upgraded first and second row floor mats at the time of sale. Two months later, I received a vague and unprofessional text message: “Did you order floor mats? If so, they are here.” When my husband went to pick them up—missing time at our kids’ camp—he was shuffled between three separate buildings over the course of an hour because no one knew where the mats were. We live 45 minutes away, so this was a frustrating waste of time. After finally deciding to let Lee know he could deliver them to our home, Lee raised his voice at my husband as he was leaving, saying, “I’m not done talking to you.” My husband reminded him that we’re paying customers, not employees, and that it was unacceptable to speak to him this way. Lee eventually delivered the mats to our home and included a third row and cargo mat as a goodwill gesture. Unfortunately, the issues continued. The second row mats we ordered didn’t fit—likely because Lee didn’t realize we had the Executive package, which includes a different second row configuration. Upon calling, he asked if the third row fit. I hadn’t checked yet, but we soon discovered it didn’t, and that we had also received two cargo mats—one labeled GMC—neither of which fit. When I called again to inform him, he seemed unaware that Cadillac even made mats for the Executive third row and told me it would "be easier if you just threw those mats away." I explained that disposing of bulky mats shouldn’t be my responsibility when this was a dealership mistake and asked him to pick them up. He admitted he had mistakenly delivered his friend’s Tahoe mats instead of ours. The next day, our sales rep Ashley called (at Lee’s request) to say someone would eventually pick up the mats, but provided no timeline or details. She was unaware of the full situation—including that the third row and cargo mats were provided to rectify the earlier issue—because Lee failed to communicate it. I called her back to explain, and she said she would follow up with him. By Friday, I still hadn’t heard anything. I texted Lee for an update and was told he had “passed it back to your salesperson” because he was dealing with insurance claims from hail damage. While I understand unexpected business issues arise, this entire situation could have been resolved quickly with basic professionalism and communication. I currently have a call in with his superior, Kevin Reeves, to discuss the full experience. It’s frustrating and disappointing that a customer can be treated this poorly—not just once, but repeatedly—by a dealership that should value its customers. We don’t care about the floor mats anymore. We care about how the situation was handled. And how, unfortunately, it wasn’t. I would not recommend Jerry’s Cadillac in Weatherford. Spend your money with a dealership that respects your time and values your business. More

Overall great experience! Fast and easy transaction. Team stayed after hours to allow us to pick up. Finance was great, no added not needed extras. Fast and easy transaction. Team stayed after hours to allow us to pick up. Finance was great, no added not needed extras. More

I made an appointment with the service department to look at my wife’s convertible Camaro because the top would not complete the cycle and latch. I had found a service bulletin on the exact issue. I dropped at my wife’s convertible Camaro because the top would not complete the cycle and latch. I had found a service bulletin on the exact issue. I dropped the car off on Tuesday at1 pm and they proceeded to park it and not even look at it until Friday morning..the service advisor called me Friday morning to say they were looking at it. And she told she should know something by that afternoon. So I called about 4 pm and all she could tell me was they’re working on it. They are open on Saturday till 2 pm. So I called at 1145 and left messages,with no response. So I called the main number and the young lady looked to see who was working and transferred me to his extension so I left him a message,still no response. So at 145 pm I called the main number and she sent me to the manager and I left him a message. So Monday morning I called at 9am left messages for 2 different advisors with no response. So I left the manager another message with still no response. I finally got ahold of an advisor by calling back not because they retuned a call. Again all she could tell me was they’re working on it. I have used Jerry’s service for 10 years or longer and have never had an issue until now. They have lost my entire family’s business including all my kids and even the in laws. They will never touch another vehicle of mine. More

Do not do business with these people. I spent 10 days or so back and forth negotiating the price of a used car with them over the phone (out of town buyer). We finally agreed on a price, I spent 10 days or so back and forth negotiating the price of a used car with them over the phone (out of town buyer). We finally agreed on a price, and they told me they would send me the paperwork the next morning to sign. When I followed up the next morning after not hearing from them, I was told they sold the vehicle after agreeing to a deal with me. The agreed upon price with me was only $400 below their current asking price, so they basically sold the car out from under me for maybe an additional $400. I understand we did not have anything signed, but it just shows you their word means nothing. Just know that as an out of town buyer, whatever agreement you may have with them doesn’t mean anything unless you’ve signed the papers you’re at their mercy to send to you. They will sell a car out from under you if someone walks in the dealership and wants to pay just a little bit more. I will never know for sure, but it is even possible they used my agreed upon number as leverage to get the next customer to pay more for the car. It is honestly just a sad way of doing business, but that’s apparently who these people are. More

They helped me out with no credit and everyone was awesome and go to Tina awesome and go to Tina More

They were very helpful. Junior was great to work with and helped us to get what we wanted! Junior was great to work with and helped us to get what we wanted! More

Shelley Smith was fantastic to work with. Everything he told me on the phone was exactly what happened. Highly recommend and will definitely use Shelley for future trucks. told me on the phone was exactly what happened. Highly recommend and will definitely use Shelley for future trucks. More