Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

As always awesome service. After learning that I would have a four week wait on a cluster panel to be installed I admit I was not a happy camper, Tracy my service advisor had to After learning that I would have a four week wait on a cluster panel to be installed I admit I was not a happy camper, Tracy my service advisor had to calm me down more than once and kept me well informed throughout the entire process. When the panel finally arrived she notified me immediately, set up an appointment and on the day of the appointment got me in and out within an hour and a half. I have been a customer of Jerry Ulm for several years and always receive excellent service. More

Jen took care of everything for me. Jen made sure that my radio was covered under The warranty. She took care of everything. She stayed on top of things and kept me informed through the Jen made sure that my radio was covered under The warranty. She took care of everything. She stayed on top of things and kept me informed through the whole process. More

Great service! Great service, from the time that you are greeted you are made to feel like you are part of the Jerry Ulm Dodge family! Jennifer was my service adviso Great service, from the time that you are greeted you are made to feel like you are part of the Jerry Ulm Dodge family! Jennifer was my service advisor and she was awesome! She made sure that I was kept updated on my vehicle and when it was done she explained everything that was done to my truck and she went over a detailed service plan with me to help keep my truck running like new! Thanks Jennifer!! More

Excellent totally surprised Dropped my Jeep off on a Sunday thinking they would get to it first thing Monday morning . Totally surprised when they called and said they could fini Dropped my Jeep off on a Sunday thinking they would get to it first thing Monday morning . Totally surprised when they called and said they could finish it up on same day!! More

Excellent Service I was welcome by Alex Perez, he had all my information and was very quick, which i like, i was kinda in a hurry, very friendly person I was welcome by Alex Perez, he had all my information and was very quick, which i like, i was kinda in a hurry, very friendly person More

Awesome Carlos was incredible as usual. Very quick and informative and took care of all of my needs. I’ve worked with him twice and he’s amazing! Carlos was incredible as usual. Very quick and informative and took care of all of my needs. I’ve worked with him twice and he’s amazing! More

Great, quick, Easy Service Austin made switching to this dealership a smooth and easy transaction! Was alerted about my car along the way and was able to be in and out! Couldn’t Austin made switching to this dealership a smooth and easy transaction! Was alerted about my car along the way and was able to be in and out! Couldn’t be happier to have found a Service adviser who cares that I get the Best Customer Service! Thanks Austin More

Disappointed a loyal customer I have been a loyal customer at Jerry Ulm for years and have recommended many people to them. I was ready to buy new tires and they have a price match I have been a loyal customer at Jerry Ulm for years and have recommended many people to them. I was ready to buy new tires and they have a price match guarantee, supposedly. Called three different days to discuss the purchase and could not get anyone on the phone, also no return of my voicemail. Finally got a service tech on the phone and discussed the best quote I had, he asked several verification questions, I confirmed my quote had all the info he needed. He gave me a price over the phone and said if I brought that same quote in there would be no issue. So I made an appt with him and when I arrived made sure to see him directly. Waited 20 or more minutes past my appt time. I gave him the quote, he said it all looked good, he called his manager who I could hear on the phone telling him ways to raise the price, then he said he needed to show his manager the quote. After 10 minutes he came back and quoted me a price $390 higher than what we had agreed. I told him I did everything they asked, he said it looked good, and there is no reason I should not get what we agreed upon. He tried to give me some trumped up explanation of charges, I disputed it with him for 5 minutes and finally had to say that I would just find another dealer for all of my business. Only then did he honor the price. It is a shame because I have been coming to Jerry Ulm for years and have always had truly excellent service. However every bit of this experience with them was just like every car dealer cliche you’ve ever heard. I will likely give them another chance but I do not think I will continue recommending people to them, at least not without a disclaimer. More

Maintenance Guys did exactly what I needed and in a timely manner. Excellent!!i was in and out much quicker than I expected. Thank you for a great job Guys did exactly what I needed and in a timely manner. Excellent!!i was in and out much quicker than I expected. Thank you for a great job More

Service review I used the express service and they were very quick and friendly. They did a very good job I was very pleased with their service I used the express service and they were very quick and friendly. They did a very good job I was very pleased with their service More