Jerry Seiner Buick GMC Vegas - Service Center

Brought my truck in because it was leaking coolant. The service guy said a small rock had punctured the radiator. Cost was $1300. I had to take my truck back the very next day because it was still leaking. service guy said a small rock had punctured the radiator. Cost was $1300. I had to take my truck back the very next day because it was still leaking. The rep said they found the leak. They supposedly fixed it. I left drove around the corner only to find out it's still leaking. I took my truck back for the 3rd (twice in the same day) time. Now they say it's a hose on lower side of the radiator. So now I have to pay 200 for a hose. GMC that's unacceptable. My truck has been here several times in last few weeks and it's the same thing. No way should I have to pay twice after you guys misdiagnosed my vehicle. Someone in service department should do a better job at making sure the vehicles that come in are being cared for appropriately. If they don't know how to adequately diagnose a vehicle they shouldn't be there. The pressure and dye tests should have been first. Not last. Was it really a rock? Or was it just a hose and they screwed up.. either way it's not right. Doesn't matter what I'm spending or not spending. Bottom line is when you your vehicle in for repairs you expect for them to do there job. More

Bought a Vehicle here and I really didn't care for the end result of the sale because the former money man lied to me about my trade in and I didn't catch it for a few months. But, The service manager h end result of the sale because the former money man lied to me about my trade in and I didn't catch it for a few months. But, The service manager has taken my bad dealings away with the way he treats me & others in a Very Good Way. Larry is probably the Best service manager since the former manager who was also good. Larry treats people the way that he would want to be treated and that Earns him a YAHOO from me. I have had over 20 new cars and he is in the Top 2 managers that I have dealt with. Kudo's to you Larry cause you make it worth my while for coming back there. A couple of your service writers I can do without but your Great. Thanks Again for the Excellent Service. More

Purchased our vehicle there and always have it service there. Great service and amazing people. thank You for all your help And best service ever there. Great service and amazing people. thank You for all your help And best service ever More

Excellent Service Mr. Larry the service manager is the best. Very caring and concerned about your service experience. He make things happen. I have made two outstanding purchases from this dealership. M best. Very caring and concerned about your service experience. He make things happen. I have made two outstanding purchases from this dealership. Mr. Gilbert and Mr. Alan are the best. Phelan Chisolm More

GREAT CUSTOMER SERVICE AND EXPERIENCE THANK YOU FOR THE GREAT SERVICE BAILEY , I APPRECIATE EVERYTHING YOU DID FOR MY FAMILY AND I ON SATURDAY YOU GUYS NEVER DISAPPOINT WHEN VISIT THANK YOU FOR THE GREAT SERVICE BAILEY , I APPRECIATE EVERYTHING YOU DID FOR MY FAMILY AND I ON SATURDAY YOU GUYS NEVER DISAPPOINT WHEN VISIT More

Always give an exceptional service experience at your dealership, James is my go to guy there and he’s always concerned about my needs and does a great job, polite and knowledgeable. 👍🏼 dealership, James is my go to guy there and he’s always concerned about my needs and does a great job, polite and knowledgeable. 👍🏼 More

Same is Great! If Great customer service is the same, We would want the same everytime! Cookie greeted us on the inside waiting area, coffee and pastries. Moe rememb If Great customer service is the same, We would want the same everytime! Cookie greeted us on the inside waiting area, coffee and pastries. Moe remembered us and suggested the next kind of vehicle we should get! Time was efficient for service request. Tim and the greeter was attentive. What an experience! More

Flat Tire Drove in without an appointment because of a nearly flat tire. Tim in service assisted me and got me in an out in an hour. No charge for repairing the Drove in without an appointment because of a nearly flat tire. Tim in service assisted me and got me in an out in an hour. No charge for repairing the damaged tire with a screw in it. More

Did not perform the service that I paid for. Took my 2016 GMC for a simple oil changes and tire rotation. They did not rotate the tires. ( this happened twice ) Who knows if they changed the oil Took my 2016 GMC for a simple oil changes and tire rotation. They did not rotate the tires. ( this happened twice ) Who knows if they changed the oil! More

It has been consistently the same great service. The service at that center, make you feel like you are important. My name was on the board like it was saying 'We have a spot awaiting your vehicle'. The service at that center, make you feel like you are important. My name was on the board like it was saying 'We have a spot awaiting your vehicle'. Need I write more? More