Jerry Seiner Buick GMC Vegas - Service Center

Not personable, Poor communication skills, Outrageously Overpriced, condescending attitude toward customer. No timely updates. Overall unhappy with the service. Overpriced, condescending attitude toward customer. No timely updates. Overall unhappy with the service. More

The service department at Jerry Seiner is very unprofessional and rude. I called regarding a used vehicle I had purchased from them and an extended warranty that the insurance said they need to ho unprofessional and rude. I called regarding a used vehicle I had purchased from them and an extended warranty that the insurance said they need to honor. The service technician flat out told us, “It’s not our problem, I don’t need to help you. Call Honda for help.” I couldn’t believe what I was hearing and asked for his name. He refused to give his name and refused to give the phone to a manager. I called back and spoke to a sales manager to find out the guys name was Tony. I will never buy any cars from there ever again or contact them for any services. Horrible service worker that was unbelievably rude and lazy. He did not want to call the insurance to find out if we can bring the car there, he said, “It’s not his job.” They sell the warranty but do not want to do the claims. Beware if you plan on going there. If you read reviews most of them are negative towards the service department. More

After many attempts and beyond patience with the service department and Larry Tinnis (Director) regarding our '21 Black GMC Denali Truck to get the following services completed (front brakes and driver side department and Larry Tinnis (Director) regarding our '21 Black GMC Denali Truck to get the following services completed (front brakes and driver side mirror replaced), today has been two weeks it has been in their possession and still no response or completion? My husband has personally approached Larry regarding this problem who assured us it would be ready for pick up on Veteran's Day, but as I figured, no call or readiness. We feel we have been disrespected and ignored due to not being offered a rental at their cost considering the circumstance. By experience, I've been offered in the past a rental at no cost if the dealership is going to keep our vehicle for a long period of time. We have spent up to $700 in Uber costs to get to/from work, outside activity functions and school activities. Larry represented that he cannot issue any credits to us or our part/labor fees considering what we've been through and frankly is still without our truck. More

Their service is horrible. Took my vehicle in for oil change, rotate tires and leak in tire. They lied said no leak found and tires rotated. Not true. Took my vehicle in for oil change, rotate tires and leak in tire. They lied said no leak found and tires rotated. Not true. More

Customer Service is the BEST. I took my GMC Denali in for service and was attended by Stephen Lubawy. I was concerned that something serious had happened but Stephen called back a I took my GMC Denali in for service and was attended by Stephen Lubawy. I was concerned that something serious had happened but Stephen called back and said everything is fine and sure enough, all is fine. Stephen kept in contact and giving me updates. Honesty is number ONE at Jerry Seiner GMC......thanks Stephen !! More

Service department is the worst scheduling appointment is not what you will get Find another service department not what you will get Find another service department More

I have to say that when I made my appointment to get my oil change I expected it to take a lot longer. They took me in right away and they were ready for me. They are very professional and polite. I have b oil change I expected it to take a lot longer. They took me in right away and they were ready for me. They are very professional and polite. I have been going to this dealership for a long time and this is the best care I have received. I will go back for sure and I will recommend them to my friends. More

I have been a loyal customer of this GMC dealership since 2016 and have purchased multiple vehicles from this location. I can tell you that the service department continues to set the highest standard for th 2016 and have purchased multiple vehicles from this location. I can tell you that the service department continues to set the highest standard for their competitors. Mr. Larry Tinnin has done it again…he had me bring my 2020 Denali 2500HD in with no appointment for a quick look at the truck. The issue was a fuel leak that had the potential of becoming severe. All said and done, Mr. Tinnin made sure that my granddaughters and I did not end up stranded on the highway. Thank you Jerry Seiner for your staff’s commitment to your customers More