Jerry Seiner Buick GMC Vegas

purchased a brand new 2025 Buick Enclave on September 7, 2024. I was able to get everything programmed by the 2nd week of ownership and that’s when I began to learn things weren’t working properly. 1- Sa 2024. I was able to get everything programmed by the 2nd week of ownership and that’s when I began to learn things weren’t working properly. 1- Saftety Restraint warning on screen ( I sent emails and pictures of this to the dealership) 2-voice assistant malfunctions (had employee witness this happening) 3-trunk lift gate not working at all times (showed many videos) 4-driver mirror assist not working at all times. 5- key fob not detected warning (not a battery or placement issue) 6- interior lights coming on randomly when car has been off and locked for hours and no key fob around. These were the first things I noticed. Brought my car in on 10-2-24 through 10- 18 -24. Was told nothing was wrong with my vehicle even though I gave them showed/emailed videos/ pictures. All problems continued to happen so I brought it back in on 10-21-24 through 11-7-24. I am not feeling safe in a vehicle with safety warnings and a driver assist not working. They tried to give it back again with zero repairs. Had a meeting with Nic manager where he promised to fix my vehicle and give me “Buick bucks” for all my time, frustration, and gas money. Was also told by Larry in service that he would take care of me with on star and Sirius and gas. Still have received zero dollars and zero compensation of any kind. I was not willing to put my family and myself at risk driving my brand new car. I insisted that I would not pick it up till it was fixed and then they were able to and I quote, “dig deep” and find that both my driver airbag and mirror needed to be replaced. They would not have repaired had I not been persistent. This is a major safety issue for me and my family. 11-19-24 through 11-27-24 car back in the shop. The mirror and airbag are fixed but lift gate and computer issues still not resolved. Again told nothing is wrong come and get it. At this point I am beyond frustrated and was told by Paul at General Motors customer care to get a second opinion. I have spent many hours on the phone with GM with two cases involving my vehicle. I made an appointment at another Buick dealership as per General Motors. After I dropped my car off on 12-26-24 they called to tell me they could not work on my vehicle because it had a “Branded title”. I bought this car brand new! I spent over 2 hours driving to and from the dealership for nothing. Days later it finally gets cleared with the DMV. Turns out the dealership was negligent in filing the paperwork. I am still not able to get my car repaired at the other dealership because my title is still showing Branded with General Motors therefore I have no warranty. I have made several requests with Nic the manager to fix this and it is still not fixed. When I am able to get my car back into a shop it will be for the 4th time for some issues, including the lift gate and infotainment screen. In the last month that I have not been able to do any repairs other issues have arose. 1- infotainment screen is stuck on one page. The button on the steering wheel will not change it. 2- the audio on/off button does not always work. 3- the breaks squeak. I bought a lemon and have received nothing but horrible service from Jerry Seiner Buick. I was even told by Mark in service that he “didn’t need to hear my rhetoric”. My car has already spent 46 days in the shop and I am trying to make another appointment to get repairs and I can’t not because of this title issue. I have multiple videos, pictures, emails, phone records, and texts to back up everything. More

We were never offered a coffee or water. Don’t know if we would return. Don’t know if we would return. More

Historically good service, but this last time was an exception. Was quoted a final price for a repair, approved the repair, and then was charged additional amounts after the repair was done. These addit exception. Was quoted a final price for a repair, approved the repair, and then was charged additional amounts after the repair was done. These additional charges were NOT disclosed prior to approval of the repair. Furthermore, numerous attempts to contact the service advisor, service manager and general manager were unsuccessful, and voicemails not returned. Highly disappointed with this type of "bait and switch" tactic. More

This dealer used deceptive tactics and tacked on an undisclosed $27K rental fee; essentially stealing my $30K down payment. While the dealer was empty, they held me and my pregnant wife for 4.5 hours k undisclosed $27K rental fee; essentially stealing my $30K down payment. While the dealer was empty, they held me and my pregnant wife for 4.5 hours knowing we drove from California. They violated multiple ADA laws: I suffer from Multiple Sclerosis and my Wife was 9 months pregnant. They did not produce any paperwork and had me sign on a tablet. They offered a $10K incentive to get me to leave my BofA financing and failed to execute the incentive. They lied and said the number factor was an 8% interest rate equivalency then added a $27K fee that was undisclosed and we did not agree upon. They also waited over a month to send the paperwork in which prevented me from refinancing and led me to drive a vehicle illegally as the temporary registration had expired. After contacting them multiple times to solve the issues, everyone from the sales manager to the general manager completely lied to me. The finance manager avoided all contact. I was completely non-confrontational and initially thought it was a mistake as the finance manager had difficulties understanding and finalizing the lease. I am now seeking an ADA attorney to file a suit against this dealer to recover all damages and to ensure they never do this to anyone again. Their deceptive tactics was not only a violation of Nevada Title 52, but also a violation of federal ADA laws as they had us sitting there for absolutely no reason for over 4.5 hours. The sad part is that there is much more deception than what I've even described here. More

Evan & J. C. were very Friendly and professional. They kept the lease process as timely as possible. Great to deal with C. were very Friendly and professional. They kept the lease process as timely as possible. Great to deal with More

I purchased a new GMC 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I recei Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was still present and could cause the tailgate to open on its own, even after the recall repair. My truck has never been in an accident or damaged, so I contacted both the Las Vegas dealership, where I purchased the truck, and the Bountiful dealership, where it’s been serviced. Unfortunately, neither location was willing to take responsibility for the issue. Instead, I was told to call GMC directly. It’s incredibly disappointing. This truck cost nearly $100,000, and I trusted Jerry Seiner GMC with both the sale and ongoing maintenance. To find out there’s a significant issue with the tailgate—and then be told it’s my responsibility to deal with—is beyond frustrating. I expected better accountability and customer service from a dealership group I’ve spent so much money with. It feels like once they’ve made the sale, they’re no longer invested in taking care of their customers. Sadly, I can’t recommend Jerry Seiner GMC to anyone based on my experience More

Absolutely exceptional customer service as always, Steven Mendiola our service advisor is always a pleasure to work with! Larry Tinnin the Service manager is fantastic the staff Is always friendly and courte Mendiola our service advisor is always a pleasure to work with! Larry Tinnin the Service manager is fantastic the staff Is always friendly and courteous we purchase new Denali pickups here every few years and will proudly recommend and continue our tradition in the future! Thank you for your hard work and always making the best attempt to make things right! More

Made an appointment for installation of blacked out emblem and when I got there Steve Mendiola told me that his guys wont get to my installation until Monday. I told Steve, that's 4 days and I made an emblem and when I got there Steve Mendiola told me that his guys wont get to my installation until Monday. I told Steve, that's 4 days and I made an appointment early so I could get a time slot for this install, but Steve didn't care. I will never come back here for service or anything else and I would recommend you do the same. More

Purchased two new vehicles from this dealership. Had nothing but great service from salesman Humberto and Finance Salesman Matt. I have dealt with Matt in the past purchasing (7) Mazda Vehicles when Had nothing but great service from salesman Humberto and Finance Salesman Matt. I have dealt with Matt in the past purchasing (7) Mazda Vehicles when he was in sales. Never had a better experience. Very nice to deal with. The Sales Manager was very helpful on the GMC Purchase as well. I recommend this sales team. Now let's see if Service can carry the Torch. More

My husband (Wilbert) and I (Cora) had the pleasure of working with Robert who gave us excellent information regarding the lease of a Buick Encore GX and Tony who gave us outstanding assistance on the sal working with Robert who gave us excellent information regarding the lease of a Buick Encore GX and Tony who gave us outstanding assistance on the sales side. Tony was very easy to work with and got us through the process easily and quickly. We were then introduced to Adam and he was very professional when walking us through the financing and document execution. Our new vehicle was washed and cleaned and ready upon our departure. The complete process from start to finish was outstanding. Thanks! More