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Jerry Haggerty Chevrolet - Service Center

Glen Ellyn, IL

4.7
43 Reviews

43 Reviews of Jerry Haggerty Chevrolet - Service Center

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November 30, 2019

Bought a car from Jerry Haggerty Chevy. I was very happy with my experience. Tom the sales manager and Brian the finance manager were extremely helpful and made the whole process very smooth. I left very ha More

by Connor
Recommend Dealer
Yes
Employees Worked With
Tony Volturo
December 03, 2016

They made it right! I had a bad experience in October, have a bad review, they contacted me to fix it. The service center made it right. Thank you Dustin and the service More

by Mercedes Christiansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Swiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin, John Prihodka, Rich Morton
June 09, 2014

Excellent Service I pulled into the service department off the street in my HHR with my transmission literally coming to pieces. Bob Horrell greeted me and was extreme More

by HHRChevy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 05, 2014

Great 1st year Jeff Ziegler sent me a one year follow up note on my truck. Except for oil changes I have not had to go back to JHC. Not a single issue with my ne More

by Jhwise
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Zeitler
November 26, 2013

My family and I have been going to this location since we have moved to Illinois since 1994. Whenever I do need service for my for my truck I always try to have Matt Rotunno take care of me. He is very per More

by batman27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 02, 2013

Mike O'Connell and Bob Horell were a huge help in resolving a recent issue regarding my son's G-6. In addition, Matt Rotunno, whom I've dealt with for a number of years has always gone to extra mil More

by hellp
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
July 24, 2013

Just wanted to let you know I had excellent service from Bob, I brought my Corvette in to be fixed and granted they had the car for 23 days by no fault of the dealer. Bob kept in touch with me practically More

by nbootsz1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Horrel
Sep 10, 2013 -

Jerry Haggerty Chevrolet responded

Tom & Nancy, Thank you for your nice comments about Bob Horrell. We appreciate your continued support of our dealership. Sincerely, Jerry Haggerty Owner

December 10, 2012

As always Jerry Haggerty Chevrolet exceeded our expectations for service. In the past we rarely would bring our vehicles to a dealership for work. For the last couple of years we have been bringing More

by scubas24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 10, 2013 -

Jerry Haggerty Chevrolet responded

scubas24, Thank you very much for your nice comments about our service department and specifically, Matt Rotunno. Matt is a fantastic employee and he is dedicated to making sure that all of our customers leave completely satisfied. Hope to see you again soon. Sincerely, Jerry Haggerty Owner

April 03, 2012

Service Dept. is run by thieves and liars!!! I brought in my car because it was running very poorly. I was told i needed a new distributor, which they wanted $800 for the part. The distributor was still More

by minnows93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jim premo
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear Mr Mimmick, I understand that you "feel" that you were somehow ripped off by our dealership in regard to your 1993 Corvette. You are entitled to your opinion. However, we believe that the ENTIRE story needs to be told so that anyone reading can decide for themselves whether we went above and beyond what any other repair shop would have done. In gact, the BBB believes we acted in a professional manner. They dismissed your complaint on the grounds that it had no merit. Here is how the transaction went: We originally allowed Mr Minnick to speak to one of our techs because he wanted to try to fix his car by himself. Our tech actually lent this man some tools as well as free advice. When the customer failed on his own, he towed the car to us. Our tech immediately diagnosed that the distributor on the car was not providing spark. This customer advised us that he had installed an aftermarket distributor several months back and it was still under warranty. We allowed him to bring in his own aftermarket distributor (HUGE mistake on our part!) to repair the vehicle. The part he brought in was no good. We put a good GM distributor of ours in the car to show the customer and the vehicle ran. The customer then brought a second distributor in and that cured the spark problem and the vehicle ran, but with no power. With the vehicle now running, we were able to diagnose that the fuel pump was not putting out enough fuel pressure. It turned out that the customer, while trying to repair the vehicle, put in the wrong fuel pump (he later admitted this to us) which caused this problem. When advised of this, the customer became upset and towed the vehicle somewhere else to have the correct fuel pump installed. The customer was advised all along the way of the charges. We never moved forward unless we had his approval. Our technician spent far more time on this vehicle than we billed this customer for. We did not charge him for an ignition coil and an ignition module we installed while trying to determine why he did not have spark. We did not charge him for any of the time it took to remove the distributor off of the donor vehicle and install on his vehicle. We did this only to reinforce our original diagnosis and to prove to the customer that the distributor was indeed bad. The only parts we charged him for were the coolant that was used and the gaskets needed to install the distributor. We were always up front with this customer and his issues with us were a direct result of him using sub-standard aftermarket parts when he originally tried to repair his vehicle. His other big problem was him self- installing the wrong fuel pump on his 1993 Corvette. We have a policy of not using these after market parts for this reason. He insists we misdiagnosed his problem when in fact, we were 100% correct. He is upset because he had to pay for repairs that were a result of previous failed repairs that were done elsewhere. If the original repair had been done here, with OEM parts, it would have been covered under our warranty and would not have cost this customer anything. ZERO! If the customer is looking for retribution, he should be going after the company that sold him defective parts, not Jerry Haggerty Chevrolet. The customer filed a claim with the Better Business Bureau and they determined the customer did not warrant retribution and no further action was required on our part. Thank you, Jim Murphy Sevice & Parts Director Jerry Haggerty Chevrolet

Nov 19, 2013 -

Jerry Haggerty Chevrolet responded

We are sorry to hear that you were unhappy with Jerry Haggerty Chevrolet. We would like to try and resolve any outstanding issues. Please contact me at j367@aol.com. Thank you Jerry Haggerty

January 04, 2012

when we bought our car in we never expected to get it back so fast, the car came like new, the auto dept here is very very good, i dont go any where else for services!! More

by jakester847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
n/a
Jan 23, 2012 -

Jerry Haggerty Chevrolet responded

jakester847, Thank you for your nice comments sbout our service department!! Jerry Haggerty Chevrolet