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Jerry Haggerty Chevrolet

Glen Ellyn, IL

4.8
268 Reviews
The Jerry Haggerty Chevrolet, Inc. family has been proud to serve the automotive needs of Glen Ellyn Chevy drivers for decades. Our reputation is built on customer trust, and we work hard to earn that trust every day, whether you are buying a new car with us or coming to our service center for an oil change. Jerry Haggerty Chevrolet, Inc. has been the #1 GM Certified dealer for the entire State of Illinois, so we are experienced in used and certified pre-owned Chevy vehicles, too. Our location, just off I-355 and minutes from Lambert Lake, makes us an excellent alternative to Wheaton, Naperville, and Glendale Heights Chevy dealers. We invite you to visit us and shop our extensive inventory of new and used Chevrolet trucks, cars and SUVs.
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300 W. Roosevelt Rd

Glen Ellyn, IL

60137

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Showing 268 reviews

July 02, 2012

My 22 year old son Chris wanted his first car to be his dream car, an affordable Ford Mustang. After being turned down by 3 other dealerships because he did not have enough credit history and less than a y More

by alonzov1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Olsen- Salesperson, Melissa Rentfrow- Used Car Manager, Mike O'Connell- Finance Manager
Aug 28, 2012 -

Jerry Haggerty Chevrolet responded

Dear alonzov1, We really appreciate the nice comments about our staff and about our dealership. Our finance employees are experts at getting loan approvals. So please tell your friends!! Good credit, bad credit, or NO credit is not a problem for us. As you say, we "get the job done". Sincerely, Jerry Haggerty General Manager

April 03, 2012

Service Dept. is run by thieves and liars!!! I brought in my car because it was running very poorly. I was told i needed a new distributor, which they wanted $800 for the part. The distributor was still More

by minnows93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jim premo
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear Mr Mimmick, I understand that you "feel" that you were somehow ripped off by our dealership in regard to your 1993 Corvette. You are entitled to your opinion. However, we believe that the ENTIRE story needs to be told so that anyone reading can decide for themselves whether we went above and beyond what any other repair shop would have done. In gact, the BBB believes we acted in a professional manner. They dismissed your complaint on the grounds that it had no merit. Here is how the transaction went: We originally allowed Mr Minnick to speak to one of our techs because he wanted to try to fix his car by himself. Our tech actually lent this man some tools as well as free advice. When the customer failed on his own, he towed the car to us. Our tech immediately diagnosed that the distributor on the car was not providing spark. This customer advised us that he had installed an aftermarket distributor several months back and it was still under warranty. We allowed him to bring in his own aftermarket distributor (HUGE mistake on our part!) to repair the vehicle. The part he brought in was no good. We put a good GM distributor of ours in the car to show the customer and the vehicle ran. The customer then brought a second distributor in and that cured the spark problem and the vehicle ran, but with no power. With the vehicle now running, we were able to diagnose that the fuel pump was not putting out enough fuel pressure. It turned out that the customer, while trying to repair the vehicle, put in the wrong fuel pump (he later admitted this to us) which caused this problem. When advised of this, the customer became upset and towed the vehicle somewhere else to have the correct fuel pump installed. The customer was advised all along the way of the charges. We never moved forward unless we had his approval. Our technician spent far more time on this vehicle than we billed this customer for. We did not charge him for an ignition coil and an ignition module we installed while trying to determine why he did not have spark. We did not charge him for any of the time it took to remove the distributor off of the donor vehicle and install on his vehicle. We did this only to reinforce our original diagnosis and to prove to the customer that the distributor was indeed bad. The only parts we charged him for were the coolant that was used and the gaskets needed to install the distributor. We were always up front with this customer and his issues with us were a direct result of him using sub-standard aftermarket parts when he originally tried to repair his vehicle. His other big problem was him self- installing the wrong fuel pump on his 1993 Corvette. We have a policy of not using these after market parts for this reason. He insists we misdiagnosed his problem when in fact, we were 100% correct. He is upset because he had to pay for repairs that were a result of previous failed repairs that were done elsewhere. If the original repair had been done here, with OEM parts, it would have been covered under our warranty and would not have cost this customer anything. ZERO! If the customer is looking for retribution, he should be going after the company that sold him defective parts, not Jerry Haggerty Chevrolet. The customer filed a claim with the Better Business Bureau and they determined the customer did not warrant retribution and no further action was required on our part. Thank you, Jim Murphy Sevice & Parts Director Jerry Haggerty Chevrolet

Nov 19, 2013 -

Jerry Haggerty Chevrolet responded

We are sorry to hear that you were unhappy with Jerry Haggerty Chevrolet. We would like to try and resolve any outstanding issues. Please contact me at j367@aol.com. Thank you Jerry Haggerty

April 02, 2012

Lou was very friendly and also worked with me on the price. He made the deal happen. I love the car I bought!! It wasnt very time consuming... felt like I was in and out. More

by wengaz2777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Porretta
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear wengaz2777, We appreciate your nice comments about our process. We respect the fact that customers don't have a lot of time. One thing we concentrate on is to keep the process moving in a positive forward direction so that the customer does not waste any of their valuable time! Thank you for acknowledging that!! We appreciate it! Sincerely, Jerry Haggerty Owner/General Manager Jerry Haggerty Chevrolet

March 22, 2012

I baught a used car at this dealership from Paul Kucia. He was extremely thorough and helped me learn every detail about the car first. I felt well informed and buying the car was a smooth transition. He e More

by Spbonbon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Kucia Car Dealer
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear Spbonbon, Thank you for the nice comments about our dealership. Paul, Lou, and Mike O'Connell are all high quality people. We apologize that you felt that Mike O'Connell spoke too quickly or that he didn't fully explain all of your charges. Sometimes, he has a back-up of customers waiting to talk to him. This may cause anyone to speak faster than normal. His goal is to make sure that no customer has a long wait to see him. If you feel that any of the figures are incorrect or if you want one of our employees to go over the paperwork with you again, we would be more than happy to. Your total satisfaction is the goal of all of our employees. Again, thank you for your business. Sincerely, Jerry Haggerty Owner/General Manager Jerry Haggerty Chevrolet

March 12, 2012

Every one was very helpful and informative! I will refer my friends and family Haggerty Cheverolet for sales and service! It felt like I was doing business with old friends that have my best intrest in mind More

by roberta619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Kopczynski (salesman) & Michael O'Connell (Business Mgr)
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear Roberta619, We appreciate you taking the time to post such nice comments about our dealership. We promise to treat your friends and family in the same respectful and honest way we treated you. It's the only way we do it!! Thank sgain, Jerry Haggerty

February 24, 2012

I had a very good experience at Haggerty. Everyone was wonderful, most of all, I was not there forever, and I left with a great car and a great deal!! More

by Dee071764
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kucia, Lou Porretta, Mike O'Connell
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear Dee071764, Thank you for your nice comments. We appreciate your business and hope to see you soon at our open house in October. We are completely renovating our sales and service departments. Everything will be state of the art! Thank you, Jerry Haggerty Owner/General Manager Jerry Haggerty Chevrolet

February 16, 2012

Great experience start to finish with sales person, manager and finance named above. Very friendly and accomodating. Best car buying experience I've ever had and I've bought quite a few cars. More

by ringentj
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Casey Kazienko, Mike Haggerty, Mike O'Connell
Feb 23, 2012 -

Jerry Haggerty Chevrolet responded

ringenti, Thank you for the nice comments about our staff and about your experience. Please pass the word!! Sincerely, Jerry Haggerty Owner/General Manager

February 10, 2012

I felt welcomed from the moment I stepped into the dealership, yet not overpowered with sales men. The new car show room is comfortable. Rich Kopcyaski greeted me at the door and was extremely helpf More

by rbuttney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich Kopcyaski, Michael O'Connell, Michael Haggerty
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear rbuttney, Thank you for taking time to post your comments. As you may have seen, many of our customers feel exactly as you do. Why? Mainly because our employees first mission is to provide an excellent experience for our guests. If we can convert that guest into a customer, well then that is great as well. We don't treat customers like "meat". Customers are treated with respect. We do our best to resolve any problems/complaints which may arise. Let's face it, some sales, service, or body shop issues can get complicated. Our GOAL is 100% customer satisfaction. Obviously, that is not possible. It is impossible to make everyone happy all of the time. However, as we strive to reach PERFECTION we are happy to achieve EXCELLENCE! Thank you, Jerry Haggerty Owner/General Manager Jerry Haggerty Chevrolet

February 07, 2012

Jose and I want to thank, Paul, Lou, and Mike O'Connell for making our purchase of our 2012 Chevy Impala, you all are awesome. Thanks. More

by PepVero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Lou, Mike Mike O'connell
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear PepVero, Thank you very much for your nice comments about our staff. We absolutely have the best sales staff in the industry. They all want to accomplish two things. First, they want the customer to have a great experience with our dealership and secondly, they would like to earn the customers business. We don't want one without the other. Thank you for going out of your way to post your comments. Sincerely, Jerry Haggerty Owner/General Manager Jerry Haggerty Chevrolet

January 26, 2012

This dealership was by far the best dealership I have ever gone to. The people were friendly and more than happy to help me. I went here because I work at the YMCA across the street so it was very conven More

by papeb5517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Jenkner
May 21, 2012 -

Jerry Haggerty Chevrolet responded

Dear pape5517, Thank you so much for your nice comments. Pete Jenker is an excellent person and a great employee. He is an engineer by trade. He is very intelligent and always puts the customer's needs first. Also, you have found out what many of our customers already know. Mike O'Connell, our finance Manager, will treat you with respect and provide the best rates and terms in the industry. Enjoy that new vehicle!! Thank again, Jerry Haggerty Owner/General Manager Jerry Haggerty Chevrolet

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