Jerry Durant Chevrolet Buick GMC

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned a snails pace ,techs seem unconcerned More

Took my canyon in for an oil change and within 20 minutes of driving off the lot warning lights started coming on. I took it back and they said the diagnostic report didn’t tell them what was wrong, but it h of driving off the lot warning lights started coming on. I took it back and they said the diagnostic report didn’t tell them what was wrong, but it had nothing to do with anything they had done. When I called to make an appointment to let them diagnose the problem I was told I would have to leave the vehicle with them for 2-3 days just for them to look at it. Went in with a perfectly running vehicle and came out with problems that they of course don’t even want to make a priority to help with. If you just want an oil change, go to a place that specializes in oil changes - not one that will benefit by your check engine light coming on afterwards. More

The service department is very inexperienced. My truck would turn over but wouldn’t start after coming out of the grocery store. I had it towed to Jerry’s because it was so close even though I ha My truck would turn over but wouldn’t start after coming out of the grocery store. I had it towed to Jerry’s because it was so close even though I had a bad experience with them already. 1 week in they said they still couldn’t diagnose the problem. After two weeks they said it was the wires and spark plugs. Cost $1300 almost $800 of the was “labor”. Then called and said that didn’t fix it that I would need a new engine, $9800. I laughed because the last place I’d ever install an engine would be there. They said well we can’t get it started still. Three weeks after taking it in I picked it up and took it home. Replaced the battery the ruined and it started right up. Drained the gas because I figured bad gas was the problem in the first place. Put in new gas and it runs like a charm. In conclusion, I’m out: $300 towing fees $200 battery the ruined $1300 in parts and labor it didn’t need at all. Over bad gas 🤣🤣 They said I needed a new engine. RUN!!!!!! There’s a reason their reviews are terrible!!!!! More

Stay away, this dealership has had my truck for 3 months and counting to replace my bumper. It’s a one week job!!!! Stay away!!!! and counting to replace my bumper. It’s a one week job!!!! Stay away!!!! More

Don’t go to Jerry Durant Chevrolet in Granbury for service unless you have a spare vehicle to use. Vehicle was dropped off and after a week, it still hadn’t been looked at. I retrieved my vehicle as I service unless you have a spare vehicle to use. Vehicle was dropped off and after a week, it still hadn’t been looked at. I retrieved my vehicle as I needed transportation to work as they didn’t have loaner vehicles. I was placed on the loaner vehicle list in Oct 2023. Dropped off vehicle again in January after getting no response on a loaner vehicle. The vehicle has been there two weeks and still hasn’t been fixed. I was told they only have one loaner vehicle and there was a waiting list for that one. Absolutely ridiculous.! More