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Jennings Volkswagen - Service Center

Glenview, IL

2.3
34 Reviews

34 Reviews of Jennings Volkswagen - Service Center

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March 18, 2017

Great Experience A tow company damage my car when they tow it. The owner sent me to Lisa, and they provide excellent customer service. They kept me updated daily, and More

by Sal
Recommend Dealer
Yes
Employees Worked With
Lisa service department
March 17, 2017

Very satisfied customer for over 20 years Jennings VW has been my dealership for over 20 years. They treat you better then family. I would recommend them to anyone that is looking to lease or More

by Chnchillas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arek Aneszko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Prats in service 5 stars! , Ken Lyon, Mike Fezatte
March 16, 2017

Always courteous and consienous of my needs! Listening and hearing are what counts this service department and dealership have given us great experiences with our cars. Well nothing is cheap in l More

by skokiemike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Prat, Mayjourio Pope, Claire Ash, Ken Lyon, Keith Burns
February 19, 2017

Your hourly labor rate is outrageous When our 2010 VW Passat with 63,000 mileage limped into your den of thieves 2/18/17 and came out 5 hours later, the bill for labor was $1095. Parts 3 More

by Oil-soaked customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Major
Feb 22, 2017 -

Oil-soaked customer responded

You had this car for several days in November. Turbo problems and leaking oil. Extensive repair, many parts had to be replaced, removed, reinstalled, etc. You know or should know that this model is notorious for oil problems. Were you happy to find one leak? Did that satisfy your curiosity? I don't believe that a thorough inspection for leaking oil ever took place. Instead the car was returned and an oil leak remained. $1000 labor to find leak that should have been found earlier when car was disassembled and in your care. Thank you for your generous offer to trade and acquire a certified used car. Certified by you? Good one.

January 30, 2017

Very bad experience with the car and the service I normally don't write reviews, but I had so many bad experiences with this place that I decided it is worth my time. We bought a brand new car from h More

by Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Majouriyo Pope
Feb 16, 2017 -

Jennings Volkswagen responded

We welcome your feedback. Your VW has over 80,000 miles and the rims on the car showed every mile. The rims were horribly damaged. In the industry that's called curb rash from parking against curbs. Our tire machine uses plastic guides which cause no damage to rims. We've never had a claim. You may speak to our Service Director, Ado. He can be reached at 847.729.3500.

August 05, 2016

Beware buying ANY USED VW 1997-2005 I bought a used 04 Passat from Jennings less than a year ago. Water collects under the passenger seat and threatens to short out a computer module th More

by ehacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Girls name not listed, and I didn't catch Mr.Smug's name - but I'm sure he'd remember me.
April 14, 2016

Horrible experience I went in for a "3 year service" on my vw and was told okay that'll be 229 dollars. Upon asking what that service included I was met with some hesitat More

by Dre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
?
Apr 25, 2016 -

Jennings Volkswagen responded

Thank you for your feedback. We made an attempt to respond to your comments but were unable to reach you. Your experience with our service department is unusual and we wish to address this with you. We have already addressed this with our staff. Our 5-star reviews are earned with each and every customer interaction. Please allow our team the opportunity to make your experience worthy of a 5-star rating. Please contact me at (847) 832-3970. Ken Lyon General Sales Manager.

March 26, 2016

customer for life This is my second buying experience with Jennings and I have lost count on service experiences and every time I leave no matter whether it's to buy a More

by Jrb2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paula Ciolino, Mike Fezatte
September 22, 2015

SImply the BEST I bought my 2009 VW bug from Jennings VW and the experience was OUTSTANDING (<3 Fuad!) Sadly, the dealership is an hour away from my home. When I nee More

by KathyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fuad
March 26, 2015

Such a great experience I want to do it again! I took my used Jetta into Jennings last week for a routine oil change and left with a new leased beetle - the car of my dreams! I cannot begin to exp More

by Nicoleecanolee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fezatte, David Proux