Jennings Chevrolet - Service Center

Drove 2,100 miles around the country. From Illinois to West Virginia then to North Carolina and back to Illinois. The car rode like a champion and I was at ease the whole time knowing that Nick Garcia did West Virginia then to North Carolina and back to Illinois. The car rode like a champion and I was at ease the whole time knowing that Nick Garcia did an Awesome Job!! Thanks so much. Wouldn't trust my car to any other dealership!! More

I was very pleasantly surprised when I took my car in for a scheduled appointment. Kamil came out right away and assessed what needed to be done. He went right to the parts department and returned with what a scheduled appointment. Kamil came out right away and assessed what needed to be done. He went right to the parts department and returned with what he needed. My wife was waiting to drive me home because I thought I would have to leave the car for a couple of hours and pick it up later. Kamil said "no" that he could take care of it right away. I told him I would tell my wife to get going because I would not need her to wait around. By the time I got back to the service department, the work was completed. Jim Jennings should be proud of the service operation he is running. Dennis Kinsella More

Jennings professional staff provide the customer with a great experience from beginning to end. Everyone is knowledgeable and trustworthy. All departments helped to make my "buying" process as painless a great experience from beginning to end. Everyone is knowledgeable and trustworthy. All departments helped to make my "buying" process as painless as possible. Questions were answered with confidence and familiarity. More

You ask too much information for this review. I am pleased to answer your questions, but DEMANDING a narratve is not what I choose to reply to. Your basic questions were answered. Thank you pleased to answer your questions, but DEMANDING a narratve is not what I choose to reply to. Your basic questions were answered. Thank you More

Debbie is so friendly and helpful! I would absolutely buy from her again and recommend her to others. Mac in the service department also very friendly and helpful! Thanks! buy from her again and recommend her to others. Mac in the service department also very friendly and helpful! Thanks! More

Service writers make recommendations about factory recommended maintenance and produce computer printouts to bolster their recommendations without telling customer that they are making recommendations recommended maintenance and produce computer printouts to bolster their recommendations without telling customer that they are making recommendations and producing computer printouts based on Schedule II (hard use) instead of Schedule I (normal use). The result is that the service writers, who earn a commission, attempt to sell the customer unnecessary service. More

I told T J Burke that I needed three items fixed. He noted items and had them checked. Each item: heat shield, knocking in steering column, and fuel system serviced, were all repaired in a timely manne noted items and had them checked. Each item: heat shield, knocking in steering column, and fuel system serviced, were all repaired in a timely manner to my satisfaction. Mr. Burke told me approximately how much time the repair would take, and offered a loaned car for me to wait at home, until the repair was completed. The repair was done to my complete satisfaction, and the waiting time was not a problem because I waited at home until the repair was finished. Walter G Richard More

I have been buying parts from you guys since 1998. I with in a year ago had service on my 06 monte carlo SS. It was a Service engine soon light that came on due to the solenoid being bad on the car. I came i in a year ago had service on my 06 monte carlo SS. It was a Service engine soon light that came on due to the solenoid being bad on the car. I came in late John in service took good care of me and got it fixed all with in the same night. I don't live in the area actually and getting it done in the same night helped a great deal. He kept in touch and we came back out and picked the car back up. Everything was done and the car was even washed for me. More

Mac is always very nice and pleasant & takes his time to listen to whatever the problem might be. He goes out of his way to make sure the customer (me) is satisfied. It's worth going to Jennings vs. anywh listen to whatever the problem might be. He goes out of his way to make sure the customer (me) is satisfied. It's worth going to Jennings vs. anywhere else for having my Buick serviced. I highly recomment Jennings. And, whenever possible, I ask for Mac when making my appointment. This is the best advertisement around-simple word of mouth from a very happy customer! More

I have been a loyal Jennings customer for 19 years. It started when my '91 Blazer was stolen when I moved back to town after being out of state for 5 years and they put it back together to my satisfaction started when my '91 Blazer was stolen when I moved back to town after being out of state for 5 years and they put it back together to my satisfaction. After 10 years and 109,000 miles I purchased a 2000 Blazer from Jennings. This Blazer is now 10 years old with 133,000 miles on it and still running. Rarely when I call to make an appointment am I told they are too busy. My Blazer's last visit was for a cooling system problem. I had taken my Dalmatian to the vet and when we got back in, the check gauges light came on and I saw that the temperature gauge was heading towards the red. I called and left a message for Ken Ward, my regular service advisor. I called back later and found out he had already left for the day. I asked to be connected to Rick who used to be my service advisore before he became a manager and explained what was going on. It was too late to get a rental so I had AAA tow it to Jennings because Rick said he would take care of it for me and I knew he would. Unfortunately they were too busy that night to get to it, so the next morning Mack called me to tell me that my radiator was cracked and would need to be replaced. I explained I had walked to work that day because I had no other way to get there and he said the courtesy van would pick me up from work and bring me to Jennings to retrieve my Blazer when it was finished. Luckily, we had set all this up in the morning because there was a big storm that afternoon and the power went out at Jennings. The courtesy van driver came to work and brought me back to Jennings. My vehicle was finished, but the paperwork and charges could not be processed without the power. Mack estimated the amount that would be charged to my card and took my credit card information and said the receipt would be mailed to me later once the power came back up. It was a Friday and I really needed my vehicle for the weekend. The power came back on, Mack called back and said his calculations were off by a penny and then my receipt and paperwork did come in the mail. I am always pleased with the service and the way I am treated by the staff at Jennings. I have recommended the dealership to my friends and a couple of them now take their vehicles there for service. I am sure my next vehicle will also be purchased there when it's time for a new one. More