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95 Reviews of Jennings Chevrolet - Service Center
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October 21, 2016
Outstanding Customer Service and Price Recently lost the transmission in our car. We received the best recommendation to work with Mac at Jennings. So glad we did. He exhausted every optio Recently lost the transmission in our car. We received the best recommendation to work with Mac at Jennings. So glad we did. He exhausted every option to help get our vehicle fixed and quickly. Everything from checking price, transmission options, availability, warranty, etc. He took the time and made sure to provide the options available to us. We also explained that we had a brand new baby at home and he was able to coordinate a loaner vehicle so we weren't without a car. He went above and beyond! We also dealt with the ladies in accounting who took our payment. They were so kind and so friendly. The entire staff exudes a high quality of customer service, patience, diligence, and assistance. I will recommend Jennings Chevrolet to everyone! We are customers for life! More
by Ashley R
Employees Worked With
October 10, 2016
PHENOMENAL SERVICE This was one of the top 5 experiences dealing with dealerships in 32 years of buying and servicing my vehicles. The service department were the most This was one of the top 5 experiences dealing with dealerships in 32 years of buying and servicing my vehicles. The service department were the most attentive, thorough, and totally communicated with me during all aspects of my repairs. This was my first time dealing with Jennings Chevrolet and Mark Roman (service advisor) and because of my experience with them...they are now my #1 dealer!!!! More
by O. Lopez
Employees Worked With
Mark Roman
October 10, 2016
Worst Service Experience ever The Car is under warranty and had several recalls; each and every time the recall issue was fixed, something else prompted the car to go back to them. The Car is under warranty and had several recalls; each and every time the recall issue was fixed, something else prompted the car to go back to them. Took the car (Van) back Tuesday for oil defeat, no rental available. Wednesday the car prompted the airbag light. Car is not fixed, no parts in store and the staff change their story each time we ask the status of the car. It's a Business Van, moneys are lost and the latest story questions the warranty when the paper given form them shows $0,000. Absolutely the worse experience and the most horrible customer service. More
by Florica
Employees Worked With
September 28, 2016
Keeping up the great work! I own a 2003 Saturn Ion and prefer to use a GM dealership for service since the Saturn Ion is long a discontinued product. As a result, parts replacem I own a 2003 Saturn Ion and prefer to use a GM dealership for service since the Saturn Ion is long a discontinued product. As a result, parts replacement and trained techs have become critical to maintaining my car. Jennings Chevrolet has provided superb service! It was a great day when I discovered this dealership! I recommend it totally and heartily!! Chris "Mac" McElroy continues to be the service consultant I contact and work with. He is a clear communicator, listener, highly skilled and intuitive. I recommend him without reservation! More
by driver4
Employees Worked With
August 10, 2016
Prompt, courteous, efficient service. Ken Schultz listens. Work is always done well and on time. Quiet customer work space with PCs and wi-fi is a definite plus. Ken Schultz listens. Work is always done well and on time. Quiet customer work space with PCs and wi-fi is a definite plus. More
by bto
Employees Worked With
August 10, 2016
Recall Service Appointment Always great service does the work well keeps car clean and neat friendly and helpful employees stands behind their work and is done on time and price Always great service does the work well keeps car clean and neat friendly and helpful employees stands behind their work and is done on time and prices they charge are reasonable More
by jaabbeck
August 06, 2016
Bad service experience Didn't have a good customer experience. I felt like the service was sub par, as this wasn't the first time I've had a bad experience coming here. They Didn't have a good customer experience. I felt like the service was sub par, as this wasn't the first time I've had a bad experience coming here. They told me to drive home after I came in with a faulty brake issue. No loaners available at the time of when I brought my car in. Don't plan on coming back here for any more service. Even after the service was completed and I came to pick my car back up, took almost 10 minutes just to figure out how to get me my keys back. Very poor customer service and I would not recommend anyone else to service their car here. More
by Rp22
Employees Worked With
Rehan
July 10, 2016
A+ Service In a competitive price driven landscape, service sets businesses apart. Mac McElroy is the gold standard for how he approaches customer service. I a In a competitive price driven landscape, service sets businesses apart. Mac McElroy is the gold standard for how he approaches customer service. I also appreciated Enrique who picked me up at my house when my Tahoe had to be at the dealership that day. Both gentlemen were fantastic and Jenning's should be proud to have them. More
by Jeff
Employees Worked With
June 19, 2016
theives! I went in for a front alignment,two new front tires, and to see about a vacuum problem not allowing my dash vents to open. The fee for the tires and I went in for a front alignment,two new front tires, and to see about a vacuum problem not allowing my dash vents to open. The fee for the tires and alignment cost more than was first assessed to be. The alignment is not too good as the van pulls to the left. Either your dealer is a big con and thief to customers, or the mechanic is of very little knowledge with a manager not checking on him. This goes to the vacuum problem. I was charged $70 for a diagnosis on the dash vent problem. I already knew it was a vacuum line problem, but being busy with work, I did not have the time to find it right of way by myself. I figured a knowledgeable dealer mechanic would know from experience right of way, which line it would be. Instead, I am charged $70 for a diagnoses and being told that there would be a $400 charge to reroute a vacuum line to TEMPORARILY fix the dash vent problem and to recharge the air-conditioning system. I knew something was wrong with this, so I refused the $400 service to REROUTE a vacuum line for my dash vents. I got home and opened my Astro shop manual and looked at the paths of the vacuum lines. It cost me One Dollar and fifteen cents for a new vacuum hose which fixed the entire problem. My air works perfectly and out of all vents. Thank God I was not a clue-less customer. I would have been robbed for $400 on top of the expensive tire and alignment service. A TEMPORARY FIX!!!!!! Stupidity or thievery? Needless to say, I am VERY disappointed with my experience at Jennings Chevrolet and will never return. I will spread the word to everyone I know and write a review on the internet. Maybe I can save some unknowing customers from being ripped off. I will also contact the better business bureau and make them aware of these practices. Very disappointed! Shame on you! Anthony Kawalkowski More
by Love My Astro
Employees Worked With
Rehan Alimohammed
June 12, 2016
Pleasant, faster than I expected, easy, professional. I gave this rating because of the service consultant Chris McElroy, aka Mac. I walked in with a terrible attitude because my car was broken. But I l l I gave this rating because of the service consultant Chris McElroy, aka Mac. I walked in with a terrible attitude because my car was broken. But I l left with a smile because of the service given by "Mac" and Jennings Chevrolet. More
by T & D Mc
