Jennings Chevrolet - Service Center

Superior service facility This is my sixth new vehicle being serviced that I purchased from Jennings Chevrolet. All service has been performed at Jennings which I find superio This is my sixth new vehicle being serviced that I purchased from Jennings Chevrolet. All service has been performed at Jennings which I find superior and at a reasonable cost. My most recent service procedure was on January 13, 2017 and was handled by service consultant Mac McElroy. Mac has handled service procedures for me in the past. Mac is knowledgeable, courteous and professional and has "doing the job right" and customer satisfaction as his top priorities. Thank you Mac. More

Needed Warranty Work Done - Service Was Great The transmission went bad on my 2011 Equinox. My car had over 112,000 miles on it and fortunately, it was covered by the extended warranty I purchased The transmission went bad on my 2011 Equinox. My car had over 112,000 miles on it and fortunately, it was covered by the extended warranty I purchased from Fidelity when I bought the vehicle. Chris "Mac" McElroy was my service consultant and he worked with me tirelessly to ensure I had a loaner car and worked with Fidelity on getting me the best equipment possible for my vehicle. While my car was in, he noticed I needed the wheels aligned and also took care of that for me. He communicated well every step of the way and I could not be happier with the work done. Mac when above and beyond to make sure I was taken care of at the dealership and with my warranty company. I highly recommend Jennings Chevrolet and Mac for your service needs. More

Best overall dealership experience ever! From the hassle-free, (actually enjoyable) car purchase with Alan to the service with Mac, this dealership is top notch. Their commitment to total cus From the hassle-free, (actually enjoyable) car purchase with Alan to the service with Mac, this dealership is top notch. Their commitment to total customer service satisfaction is visible in every facet. Every single interaction I've had since purchasing our vehicle with the employees here, including the office ladies who answer the phone and the attendants who bring up your car has been pleasant. I drive 50 minutes out of my way to have my Chevy serviced here. It is well worth the exemplary experience they provide. Jennings Chevrolet is one of the rare dealerships left today that truly show they believe customer relationships matter most. More

Replace front seat bottom on my 2015 Equinox. We have been back to Jenning's for oil changes and some other miner things. Have dealt with Mac McElroy who has always been very knowledgeable and hel We have been back to Jenning's for oil changes and some other miner things. Have dealt with Mac McElroy who has always been very knowledgeable and helpful. Has always been a very pleasurable experience! More

Friendly, fast and trusted Mac has worked with our family since 2010/2011, our first purchase of a GM product. Last spring and yesterday we needed passenger mirrors replaced, Ma Mac has worked with our family since 2010/2011, our first purchase of a GM product. Last spring and yesterday we needed passenger mirrors replaced, Mac scheduled an appointment with Jeff, he was involved with both repairs. Mac tells me an hour for the repair and hands me the keys in 45 minutes, both times. I have met three people at your dealership, Mac, Jeff and Jim Walsh. The gentleman I have mentioned in this review are the face of your business, I would consider them irreplaceable. More

Satisfaction beyond my expectations Mac, was just awesome in resolving my problem. He really works for the consumers best interest. He was able to fix my problem in a timely matter and Mac, was just awesome in resolving my problem. He really works for the consumers best interest. He was able to fix my problem in a timely matter and would call me back to answer all my concerns before work was done. I would not hesitate to use the service dept. at Jennings with any future problems. Mac and his team are truly a class act. More

Fast and friendly service Made an appt. at Jennings this morning for 8 am. Chris McElroy was my service consultant. Got my vehicle in on time and finished in a timely manner Made an appt. at Jennings this morning for 8 am. Chris McElroy was my service consultant. Got my vehicle in on time and finished in a timely manner while I waited Chris was friendly and efficient. I have been to other dealerships where the service is slow and you sit around it seems forever. I live in Glenview and have appreciated Jennings staying in business over the years as so many dealerships have gone out. I see why they have a good reputation. Job well done. More

Good service experience Mac, the service consultant, understood my desire to keep the cost of service down. Also, when it became apparent that the shuttle would not be availa Mac, the service consultant, understood my desire to keep the cost of service down. Also, when it became apparent that the shuttle would not be available for awhile and a loaner was not available, he provided me with a free Enterprise rental for the day which I appreciated. More

Service Dept Sucks !! I took my 2011 Impala for service because the ABS & traction control would activate upon making a left turn. Ray in service guaranteed me that my car I took my 2011 Impala for service because the ABS & traction control would activate upon making a left turn. Ray in service guaranteed me that my car would be fixed with his recommendations, I trusted Jennings & agreed to pay over $ 400 for the repair. Upon picking up my car, I did not even make it off the lot when the noise came back instantly ! I went back & asked Ray from service if he even test drove the car ! HE suggested I leave the car for further checking, fine , I did . He then calls me & said they put electric grease on the wheel bearing plugs & it would be fixed. Well ...it didn't . When I called back , he suggested replacing both front wheel bearings. So I asked ...'why didn't you tell me that in the first place ? ' . When I dropped off the car originally , I specifically asked him ' will this repair you are suggesting fix my car ? ' He said without a doubt 'YES' . So I trusted him. Bad idea !! I am out more than $ 400 & my car is the exact same as when I brought it in . I am sharing my experience with as many people as I possibly could because Jennings Chevrolet & Ray the unknowledgable service kid ripped me off !!! My next step is Yelp & then BBB. More