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95 Reviews of Jennings Chevrolet - Service Center
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June 12, 2024
Service rep Mac McElroy was the best. I had been informed before my visit that I would have to leave the car overnight and Mac was very thorough in explaining all the details of that mult I had been informed before my visit that I would have to leave the car overnight and Mac was very thorough in explaining all the details of that multi day service. He was thorough and communicated with me throughout the process. Service was completed on time and the car was immaculate when I picked it up. I highly recommend you ask for Mac when you take your vehicle to Jennings for service. More
by fcampbelljr
Employees Worked With
June 30, 2023
I purchased a used 2017 Chrysler Pacifica from Jennings Chevrolet during the winter. A few months after the purchase when the weather warmed up, we realized that the A/C was non functional. The service dep Chevrolet during the winter. A few months after the purchase when the weather warmed up, we realized that the A/C was non functional. The service department determined that the refrigerant tank was empty due to a leak and diagnosed the issue as being a faulty condenser. They charged us $500 to replace the condenser and fill the tank with refrigerant. The following summer, the A/C stopped working intermittently and more recently stopped working completely. After bringing the car back this week, Service determined the refrigerant tank was empty again and quoted us $566 to refill the tank plus any additional parts/labor cost to replace faulty components. I reached out to my salesperson to ask for more fair terms considering the car was likely sold to us with unresolved A/C issues. After a few discussions between Sales and Service and minimal discount offered, I approved charges. Shortly after, the Service Director called me to convey they would not be working on my car and asked me to pick it up. The car was there for 4 days without servicing. I strongly recommend avoiding Jennings Chevrolet. They do not take responsibility when they sell a car with problems. Sales and Service does not coordinate well when there’s an issue and then they deny service. More
by panteli
Employees Worked With
Service department
August 27, 2022
So I called for a appointment on Saturday I dropped my car off at 5 pm on Friday and the guy checked me in was very rude throwing keys at me telling me I had no warranty and I was like I have a warranty I car off at 5 pm on Friday and the guy checked me in was very rude throwing keys at me telling me I had no warranty and I was like I have a warranty I just brought car 2 month ago then I call the guy to check on my car at 12 Saturday the guy said I have no update I said ok and then I called at 3 pm still no update so I decided to call the service manager finally she gave me answers and here I'm still waiting for my car to be done at 5 pm. Never again will I bring my car here and they still never told me what they did to fix the issue More
by Sweetdreamb
Employees Worked With
July 19, 2021
The worst experience I’ve ever had on Chevy dealerships. Unfortunately I work today with Dave Granquist. His behavior is absolutely not professional and offending. After him asking a question dealerships. Unfortunately I work today with Dave Granquist. His behavior is absolutely not professional and offending. After him asking a question he does not care about the answer at all. I scheduled an oil change, he asked if I want to do some extra services, I decided not to do any other services. When cashier call me to pay I find out that tire rotation was done on my car. I did not plan for tire rotation during this service, I have my own schedule for this, and the worst thing It was rotated only 4 tires instead of 5, which is GM recommended for my vehicle and what I’m doing. When I talk to Dave Granquist he just turned the back on me and walk away. The cashier did not charged me for tire rotation, but still I have to spend time to rotate the tire back and I fill offended with Dave Granquist behavior. It was the first and last time I go to Jennings Chevy, and only because of Dave Granquist. More
by alshil
Employees Worked With
Dave Granquist
June 11, 2020
Followed through on all concerns I had no AC and heard noise. Mac even took car home because they originally couldn't find leak after filling AC, also they couldn't hear noise. He I had no AC and heard noise. Mac even took car home because they originally couldn't find leak after filling AC, also they couldn't hear noise. He was able to hear noise and by morning there was a leak in the AC. He went to all lengths to make sure everything was addressed and also was covered under my extended warranty. Very pleased with how things turned out. Appreciated him taking the extra mile to address things. Sincerely, Linda Krusmark More
by lkrusmark
Employees Worked With
June 10, 2020
Bad service Dropped car off on 6/9/20 at 9:00 am. Had made an appointment the week before for that day due to having P-0011 code on check engine. Need car fo Dropped car off on 6/9/20 at 9:00 am. Had made an appointment the week before for that day due to having P-0011 code on check engine. Need car for my work which there was not any for 3 months but now I am booked. Car sat at dealer the whole day and no one looked at it. Instead of waiting on customers that had appointments they took care of people that came in and were waiting. Bad system. Tried to talk to John Jennings the owner but he does not take call, always in a meeting? Did talk to Mark Rola the service manager who was sorry but really could not do anything except offer a loaner but that would not be good since I had to put tools and equipment in car and I would abuse the cars interior. Last year I spent almost $30,000 at this dealership. The year before I had a trans put in a non chevy car for over $5,000 plus other cars that were serviced for more money. Also bought vehicle in 2015. This will be the last time I will be purchasing a vehicle from this dealership and it will be the last time any car I have is brought in for service unless it is warranty work. I will look for another dealership for that service also. Still cannot believe they did not even look at the car. Really bad dealership and bad owner. Received a response from Jim Walsh General Manager for service not done on June 9,2020 Really!!!!! This is your justification for poor service. Jim Walsh the General manager makes up an excuse that you did not properly explain to me about the many factors when check engine light comes on. First of all, car had an appointment for 9:00 am for a P-0011 code so you already knew the problem. Over 7 hours later car was not even looked at. If I had not called Mark Rola the Service Manager at 4:00 pm complaining the car would never had been looked at. I tried contacting the owner John Jennings but he is always in a meeting. I have no idea if it is your age or being senile but Jim Walsh is completely out of touch with reality as a general manager. Evidently after 41 years you should be retired because you do not know how to react to a customer when they have a legitimate complaint. Instead of saying we made a mistake and we are sorry, how can we make it up to you. But you make up a bogus excuse and give a bogus 90 percent figure that you cannot back up. Because of your no turn away policy on drive in customers for service you do not take care of the loyal customers who followed protocol and made appointments. Bad system!!! Your problem is you took care of cars that came in with no appointments and were waiting, rather than taking care of loyal customers that made appointments. You really screwed up and for that and your lame excuse you will be losing a loyal customer that spends on average about $8,000 a year over the past 5 years. If I owned the Dealership you would not be working there because you are not in touch with reality. More
by dbldipr
Employees Worked With
Jim Walsh
March 30, 2020
Mac was fantastic My Tahoe was giving me trouble cutting out and was very complicated to find the source of the problem.But Mac kept me informed I had a loaner Tahoe wh My Tahoe was giving me trouble cutting out and was very complicated to find the source of the problem.But Mac kept me informed I had a loaner Tahoe which was great help, service was fantastic and very help full during the time it was in So very very pleased Mac was fantastic!! More
by simonchiapt
Employees Worked With
January 03, 2020
Mac was amazing. He kept me informed on all the work that was giving done to my car by explaining what was the issue and how long it would take to give everything done. He did an amazing job and I felt confi was giving done to my car by explaining what was the issue and how long it would take to give everything done. He did an amazing job and I felt confident with everything that was getting done thank you so muc. More
by Bibi J.
