Jenkins & Wynne Ford, Honda, & Lincoln

Have worked with Jenkins and Wynne for years. Haven't used any other dealership in the 30+ years we have lived here. There was no need to. Always great to work with answered all our questions. Wh Haven't used any other dealership in the 30+ years we have lived here. There was no need to. Always great to work with answered all our questions. When my husband passed my salesman helped me turn our lease in and get me something smaller. They are so great. Recommend them to everyone. More

I had a disappointing experience at Jenkins & Wynne. I was assured over the phone that I could complete all paperwork and take my car home in one trip, only to arrive and be told otherwise—wasting 1.5 h I was assured over the phone that I could complete all paperwork and take my car home in one trip, only to arrive and be told otherwise—wasting 1.5 hours of driving and requiring my husband and me to take additional time off work. The staff was not well-trained, unable to answer basic questions, and responded condescendingly when I asked for clarification. It also took three requests just to get the general manager’s contact information, and even then, they were difficult to reach and showed no concern about the situation. This process was frustrating and unprofessional, and I did not feel taken seriously as a woman. I expected transparency and respect, but unfortunately, that was not my experience. More

I am once again a Happy Blessed customer Thanks to Steve Martin - the best salesman ever - He and the staff made sure i was able to get the best truck ever! As i travel in my truck I say Thank you to ALL Martin - the best salesman ever - He and the staff made sure i was able to get the best truck ever! As i travel in my truck I say Thank you to ALL - you just cant hear me! More

This is for service dept. Got letter from Honda about a warranty repair saying parts were now available. Got on-line to make appointment, giving them number from letter. Dr Got letter from Honda about a warranty repair saying parts were now available. Got on-line to make appointment, giving them number from letter. Drove a half hour to get there and was told parts were not available yet. So had to drive another half hour home and will have to repeat that when they have parts. You would think that when they made the appointment they would order the part or tell you they didn't have them yet. Poor customer service! More

The only I can express is thanks. I had the best experience buying a car. Chris was very polite, he and his colleagues they were very polite and nice. They answer all my questions, t I had the best experience buying a car. Chris was very polite, he and his colleagues they were very polite and nice. They answer all my questions, they were not pushing at all, very clear with numbers with a like. Honda Clarksville you have a great team of people working there. Christ took the time to set up my car with all the safety features. I will come back in 3 years again to buy another car. Best experience. Thanks for helping me with my purchase. Mariana More

Honestly, wish I didn’t have to put a star at all. HORRIBLE customer service and complete lack of knowledge about how warranties work. Clearly reading/ scrolling through a customer‘s file is too hard. HORRIBLE customer service and complete lack of knowledge about how warranties work. Clearly reading/ scrolling through a customer‘s file is too hard. They have attempted multiple times to charge my family for services covered by the warranty. They did not provide a loaner or ride to or from the dealership when my husband‘s truck was undrivable without any power steering (Ford’s software issue). He had to pay for a Uber just to pick up his truck. They suggested my husband still drive it until the only available appointment which was weeks out. The clerk only offered a “that sucks” when my husband, a member of the military, explained the situation. I believe this dealership is very biased and provides better service to customers who purchase vehicles from them, over customers who purchase vehicles elsewhere. The Ford dealership where we came from has excellent customer service and provides customers with a loaner or ride and they, now, even offer free pick up and delivery. More

I had a wonderful experience with Jenkins and Wynn. The sales man Craig Youngerman knew what I was looking for and went above and sent me a message when the 2016 Ford Explorer came on the lot. I was ou The sales man Craig Youngerman knew what I was looking for and went above and sent me a message when the 2016 Ford Explorer came on the lot. I was out of town. Mr Youngerman was polite and professional. I ended up buying the Explorer and I am very happy with my purchase. Thank you Mr Youngerman More

DO NOT BUY HERE! Ordered a Civic for my daughter in early October, when car finally came in, Jenkins & Wiley tried to add an extra $1800 of cost not shown to me on th Ordered a Civic for my daughter in early October, when car finally came in, Jenkins & Wiley tried to add an extra $1800 of cost not shown to me on the buyers order. We agreed on pricing and they said “they made a mistake on the paper work,” how convenient. Sales guy was very nice and always followed up, but when speaking to the manager Robert , I could tell the market has really fueled their EGO. I wish they would just stick to their agreed paper work and not bait and switch. I came up on price over $800 more than what was presented months ago. Then we were $400 apart (mind you I am paying way over MSRP). I asked if they were going to loose a customer who ordered a car and drove 1.5 hrs, I even agreed to split the $400, they said NO! So, I offered more, they lost a customer over $200.00! That ordered a car!! If you’re looking for a car, don’t walk way run! These managers are super shady and don’t keep their commitments. When the market levels out, I think they will wish they spent more efforts on customer retention More

This dealership has been great to us, we purchased 2 vehicles with Kenny Ellington helping us with both purchases, He is so helpful and knowledgeable, he kept me calm when my new Ford Edge was delayed vehicles with Kenny Ellington helping us with both purchases, He is so helpful and knowledgeable, he kept me calm when my new Ford Edge was delayed on arrival, which I picked up today 9/9/22He is such an honest person and great to work with. YOU NEED MORE SALESMAN LIKE HIM.. I hope he gets his $10 lunch , but with inflation prices ,you might consider giving that a boost to $20 lunches. Thanks again we love our Ford Ranger and Ford Edge LINDA HILL More

I recently paid off my 2019 Honda CRV and I traded it with another dealership. I went to request my refund on the extended warranty from the Honda dealership here in Clarksville, TN. I was given a reque with another dealership. I went to request my refund on the extended warranty from the Honda dealership here in Clarksville, TN. I was given a request form to sign and was told when the refund came in, I would be informed. Today, August 16th, one month from the date I requested the refund I have heard nothing. I called and was told by the finance office that I would be called back shortly. After waiting 1 1/2 hours, I called back and was treated very rudely and told that I would have to provide the odometer reading on the car that I traded in over a month ago. No one called me in that month's time and told me anything about the refund. I called a third time and received recording telling me that I should leave a message. I did asking for them the call me once again. Over and hour has passed and no response. This is a poor way to do business. I will file a complaint with the BBB about this matter. More