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Jenkins Subaru-Hyundai
Bridgeport , WV
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Efficient service, agreeable employees, always a professional impression. Every step from contact to leaving the lot was as near effortless as possible. professional impression. Every step from contact to leaving the lot was as near effortless as possible. More
Was in for a 12,000 mile checkup. Upon drop-off I reminded them I had a service plan. When I went to pick it up, the service plan was not included and I was billed for the total cos Upon drop-off I reminded them I had a service plan. When I went to pick it up, the service plan was not included and I was billed for the total cost. Also, they forgot to remove the old oil change sticker and replace it with a new one. Other than that, great service. More
Very customer friendly, knowledge, and helpful in every respect. I was assisted by salesman, Jeremy Howell, who was very well informed and able to answer all my questions about the Subaru I purchased. respect. I was assisted by salesman, Jeremy Howell, who was very well informed and able to answer all my questions about the Subaru I purchased. More
I was looking at Subaru Outbacks online. And I had planned on going out of state to look at cars in Pennsylvania. Morgantown didn't have anything. Jenkins Subaru saved me from going!!! I fou And I had planned on going out of state to look at cars in Pennsylvania. Morgantown didn't have anything. Jenkins Subaru saved me from going!!! I found my car!!! More
I really appreciate the professional and knowledgeable people that run Jenkins Subaru Service department. Thank you for always making my wait a pleasant experience. Casey was extremely helpful and attenti people that run Jenkins Subaru Service department. Thank you for always making my wait a pleasant experience. Casey was extremely helpful and attentive to my needs, very knowledgeable and pleasant. Thank You Jenkins Subaru!! More
Could not have been a better experience, April was very professional, helpful, knowledgeable, she made my experience of buying a car at Jenkins Subaru very pleasant.. professional, helpful, knowledgeable, she made my experience of buying a car at Jenkins Subaru very pleasant.. More
The sales staff are amazing. I love my previous salesmen and while I had my vehicle in service I browed the lot looking at other cars I liked. I spoke with a salesmen and he ran I love my previous salesmen and while I had my vehicle in service I browed the lot looking at other cars I liked. I spoke with a salesmen and he ran the numbers for he and helped me out. The service department is what makes it 3 stars. I haven't been able to get my rear passenger door open for months, my key fob and the manual unlock from the doors wouldn't work at all. I finally had the time to schedule an appointment and came in to have it checked. Within 20 minutes they called me back and showed me it was working fine. I asked what they did and they said nothing it worked from the first time they tried to open it. Then the service advisor proceeded to tell me that the cold weather can do that. I explained I've had it over winter already. He then explained to me like I was a child each button on my key fob and what they did and that I needed to push the unlock button twice to unlock all doors. Seriously? I've been driving over 10 years and you think I don't know how to open my doors? I've also never heard of the cold weather keeping my fob or even the internal manual locks from unlocking a door. Also, no, the child lock wasn't on. So I had to leave because he was insisting it was an intermittent issue when that door hasn't opened since about 4 months after I bought my car brand new off the lot. Regardless my door opened fine for about 2 hours after I left, I got home, went to the grocery store. Guess what. Door doesn't work. I took a lengthy video of me walking around, testing it unlocked and locked with the fob, then the buttons on the door, and from the inside. Wouldn't open. Checked child lock, it wasn't on. I'll be making another appointment and leaving another review after. Sales staff = amazing Service advisor = awful -my tech was nice though- More