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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,337 Reviews

2,337 Reviews of Jenkins Nissan - Service Center

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February 05, 2024

I had a 12:20 appointment. I didn't get finished until 5:00. The wait time the last 2 visits has been awful. All I came in for was an oil change. This time he did check my air More

by kandkelly1
Recommend Dealer
No
Employees Worked With
Gilbert Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Rodriguez
February 04, 2024

I came for an oil change and tires rotated. On my way home a loud knocking noise came from under the car or hood. I went back and they put it on the lift. Something wasn't done right but they f More

by graceyfla
Recommend Dealer
Yes
Employees Worked With
Gilbert Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Rodriguez
February 03, 2024

It was easy to make the appointment online. The service person was clear about what would be done. The waiting area was clean and comfortable. The service was faster than I expected. More

by reginaanderson1002
Recommend Dealer
Yes
February 03, 2024

It was good. I had questions about new tires and was given information about the current 3+1 tire sale. More

by carolyngalison
Recommend Dealer
Yes
February 03, 2024

Super expensive but I like good service Ain't much more too say I like the service just too darn expensive for what I receive if I bought it from a tool store it would be half the price More

by ARTHURJ534
Recommend Dealer
Yes
February 02, 2024

Maggie and Donovan was very help and accommodating. They answered all the questions I had. More

by Kadian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donovan
February 02, 2024

Very short waiting and good ambience The wait for my service was short because it wasn't very busy. The waiting room was nice and quiet. Overall, good experience More

by nahity13
Recommend Dealer
Yes
February 02, 2024

Fast service Good coffee clean rest area I'm not into much detail as far as reviews go More

by les640
Recommend Dealer
Yes
February 01, 2024

DAVE COGLE- Service Manager, TAMMY LETCHWORTH- Lane Manager, are scammers! Jay Gauthier has below average customer service and Anthony Bearden doesn't even care what you think. I was charged for a part More

by franceszarzuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Bearden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Gauthier
Feb 01, 2024 -

franceszarzuela responded

DAVE COGLE- Service Manager, TAMMY LETCHWORTH- Lane Manager, are scammers! Jay Gauthier has below average customer service and Anthony Bearden doesn't even care what you think. I was charged for a part that I didn't need and never should have been ordered. And for my previous visit TAMMY LETCHWORTH did the same thing to my AC repair.

January 30, 2024

I greatly appreciate getting a call to schedule the maintenance. Maggie's attention was alright, but I'd like more details on what was done and what's need to be done in the future More

by VCASTILLEJOS
Recommend Dealer
Yes
Employees Worked With
Maggie White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie White
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