Jenkins Nissan - Service Center

You make an appointment It takes two hours before they can do it. Why make the appointment if they don’t get you in at 10:20 I understand a few minutes late but an hour and a half to two hour is ridiculou can do it. Why make the appointment if they don’t get you in at 10:20 I understand a few minutes late but an hour and a half to two hour is ridiculous. More

everyone is extremely rude 2 employees specially JP and Jamie very disappointed won’t be baxk Jamie very disappointed won’t be baxk More

I was asked to take a survey and not write an indepth review for them. review for them. More

Misleading advertisement is a show stopper. Their $9.95 oil change special which states “For all Nissans” “Good for 5W30 semi-synthetic oil change” fails to tell you that the oil is not good if Their $9.95 oil change special which states “For all Nissans” “Good for 5W30 semi-synthetic oil change” fails to tell you that the oil is not good if you have a 2024 Nissan. You don’t know that until you get there and the “advisor” tells you “that oil does not go in your car”, “you need to get the $70 oil change”. More

My visit ran so smoothly. I needed to replace a part and Dee was so helpful and communicative the whole process of having it ordered and replaced. 10/10 would recommend. I needed to replace a part and Dee was so helpful and communicative the whole process of having it ordered and replaced. 10/10 would recommend. More

My experiences with this dealership, specifically the Service Department have ensured that I will never purchase another Nissan vehicle. Even though I am not unhappy with the car. Service Department have ensured that I will never purchase another Nissan vehicle. Even though I am not unhappy with the car. More

I am aware that it is a new vehicle and the parts are not in stock, they have to be ordered and they take time to arrive, it is more because of the shipping of the part, from the dealer excellent work in stock, they have to be ordered and they take time to arrive, it is more because of the shipping of the part, from the dealer excellent work More

Not happy with the service and product provided. Went for oil change. The lady who took my order, told me that the oil for my truck was not recommended, cheap oil. She recommended synthetic oil. Als Went for oil change. The lady who took my order, told me that the oil for my truck was not recommended, cheap oil. She recommended synthetic oil. Also, she said is time for tires rotation. She said is $70.00 for the oil and $20.00 for rotation. I said, why $70.00 for oil change, I got an email stating $29.99, she asked me to provide the email, I looked on my phone and showed her the email. She said you need to print out. How am I going to print out? My phone does not have a printer. I saw the expression on her face (mad) She stated, I am going to do this time, next time you have to bring a printout. Really! You sent an email, and obviously, you have it on your system. About the product was for my wife car. I bought 4 tires and paid around $1,000.00 three months later the tires were not good. I complain at the shop, there was not an answer. I sent an email 7 months ago; I did not get a response. Glad my wife 4 months ago, bought a new car with another brand. More

I am extremely disappointed with the level of service and professionalism I experienced in your service department. The issue was that the window lock button had been enabled, preventing the passenger and re professionalism I experienced in your service department. The issue was that the window lock button had been enabled, preventing the passenger and rear windows from rolling down. Despite this, the technicians spent less than 30 minutes “diagnosing” the issue and claimed that replacing the right front window motor would resolve the operation of all three windows. When I raised concerns, I called my husband, an ACE L1 and L2 Master Technician, who immediately questioned the validity of this diagnosis. The service manager insisted they would start with replacing the motor and “go from there.” However, he could not explain how replacing the passenger window motor would fix the rear driver’s side window. He admitted he was addressing only one issue at a time and was not confident the proposed repair would resolve anything. When I repeatedly asked if the driver’s window lock button had been checked, the service manager confirmed that it had not. Instead, they were set on pursuing a costly and likely unnecessary repair without proper troubleshooting. This lack of problem-solving, refusal to address customer concerns, and failure to perform a thorough diagnostic is unacceptable and unprofessional. It reflects poorly on your service department’s commitment to quality and customer care. I expect better from a service provider, especially at a dealership level, and hope appropriate steps will be taken to ensure this does not happen to others. More

I had a 9:40 appointment for an oil change. I pulled out of the parking lot at 12:39. If I may ask, what the xxxx good did it do to have an appointment? I pulled out of the parking lot at 12:39. If I may ask, what the xxxx good did it do to have an appointment? More