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This rating includes all service center reviews, with more weight given to recent reviews.
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2,283 Reviews of Jenkins Nissan - Service Center
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July 26, 2019
Very helpful,pleasant and quick The minute you drive car up,they are at your window helping you.They are pleasant and always informing you about your car.Very clean and offers refres The minute you drive car up,they are at your window helping you.They are pleasant and always informing you about your car.Very clean and offers refreshments while you wait. More
by Beach
Verified CustomerEmployees Worked With
Service dept
July 26, 2019
Great customer service Had my oil changed. Staff was friendly and service was quick. They even backed my car in when it was done so that I wouldn't have to go out in the ra Had my oil changed. Staff was friendly and service was quick. They even backed my car in when it was done so that I wouldn't have to go out in the rain! Thanks!! More
by dianamaeharris
Employees Worked With
Rahshon Clark
July 26, 2019
Great Just a great experience l was seen on time and well informed about what was going on.service was fast and fantastic will recommend to all people I kno Just a great experience l was seen on time and well informed about what was going on.service was fast and fantastic will recommend to all people I know More
by wjog3
Employees Worked With
Can't remember name
July 26, 2019
Excellent Service Department I needed the undercarraige checked, they were able to squeeze me in first thing in the morning. It's hard to find Service that will do that. I needed the undercarraige checked, they were able to squeeze me in first thing in the morning. It's hard to find Service that will do that. More
by cheno66
Employees Worked With
Michael Spitzig, Ronald Ackerman
July 26, 2019
great service They do the work for less money than it would cost to do it myself. The service is quick and there is a comfortable waiting room They do the work for less money than it would cost to do it myself. The service is quick and there is a comfortable waiting room More
by mooneflowers
Employees Worked With
Service advisor Aaron Lopez, tech Nolan Fields
July 26, 2019
Oil change and tire I came in for an oil change and was having issues with my back rear tire (passenger side). I told the service guy that when I got there and he said th I came in for an oil change and was having issues with my back rear tire (passenger side). I told the service guy that when I got there and he said that they will check it out. When he came back to let me know my car is done. I asked him if the tire was fixed and he said yes. He said they put some liquid on the tire and didn't see bubbles so everything was fine. I told him ok and thanked him for his help. The next day on my way to work the warning light came on again and the pressure was even lower. My husband took my car to the nissan dealer in winter haven florida and they found the problem. I ended up paying $300 for a TIRE, Jenkins Nissan should reimburse me for that since the service guy wasn't thorough. Also I didn't know I had to do an pil change at 5k miles. My car was almost at 7k miles with no oil change. The service guy told me that the salesman at Jenkins should've told me to set the maintenance in my car, which he didn't. I am very disappointed and out of $300 for something that could've been avoided. More
by pjsvl25
Employees Worked With
Tara Theiss
July 26, 2019
Excellent Prompt Service! Arrived with no appointment, and was taken in directly. Had an oil change and tire rotation done, along with a mechanical issue addressed. Arrived with no appointment, and was taken in directly. Had an oil change and tire rotation done, along with a mechanical issue addressed. More
by ravin236117
Employees Worked With
Steven Souffron
March 08, 2019
Dave is the best! We bought our Pathfinder there 2 yrs ago and Jenkins number was saved in my phone. We've since moved to a different state but I called Jenkins by mist We bought our Pathfinder there 2 yrs ago and Jenkins number was saved in my phone. We've since moved to a different state but I called Jenkins by mistake to bring it in for a service need. Dave called me back after I didn't arrive in the 5 mins I promised just to see if I was ok! Thanks so much for being so thoughtful! More
by jackie123
Employees Worked With
Dave
July 15, 2018
Excellent My husband and I purchased our 2013 Versa in November. We added on the extra warranty, not expecting anything spectacular. The car started overheatin My husband and I purchased our 2013 Versa in November. We added on the extra warranty, not expecting anything spectacular. The car started overheating at idle on Friday night, so we brought it in yesterday, Saturday. We were very skeptical to bring it here because of the bad reviews, but Aaron eased our concerns. He gave us a rental free of charge, and due to the extra warranty, we had no deductible! Aaron called us back a little before they closed yesterday to let us know the car was ready but we could pick it up today. I went in expecting to get the "well, the parts were covered but labor wasnt", but i walked out with my car and no charge in about 5 min! Everyone was super friendly! Thank you Jenkins Nissan for the excellent experience! More
by SuzanneS18
Employees Worked With
Aaron
October 25, 2017
Terrible Customer Service In June I was in an accident and brought my Rogue to Jenkins Nissan in Lakeland where I bought the car. I dropped my Rogue off on July 27th and it wa In June I was in an accident and brought my Rogue to Jenkins Nissan in Lakeland where I bought the car. I dropped my Rogue off on July 27th and it was ready August 2nd. Not even a week later I noticed bumper was coming off and brought it back. Per Mike in the service department the bumper was manufactured improperly and a bumper and clamps had to be reordered and it would take 3-5 days for parts to come in and 3-5 days for the body shop to paint it. 9 weeks later with very little communication and many unanswered phone calls from them my bumper finally arrived October 13th. October 21st I dropped off my Rogue to Jenkins Nissan to put the bumper on and when picking it up noticed right away this bumper not only had the same problem but the paint job was all scratched up. They took pictures and said they would get it resolved but no communication from them once again and it is now October 25th. I have called the service manager Mike Camirino (sp) several times with no call back. The lack of customer service and communication from the service department is damaging this dealerships relationship with customers and I have been patient and tolerant up until now. I will be reporting them to the BBB and the States Attorney General. Do not use this dealership for purchasing or servicing your vehicle if you want to be treated with courtesy and respect from the time of purchase to maintenance service! More
by Unhappy Customer
Employees Worked With
Maribell and Mike Camirino in Service Department
