Jenkins Nissan - Service Center

I needed to get a oil change and tire rotation on my car, and Mike was the first person that came out to get my information from my car. He was very nice and patient while I was gathering all my stuff from m and Mike was the first person that came out to get my information from my car. He was very nice and patient while I was gathering all my stuff from my car. I believe he is a prime example of what a great employee is!! Thanks again Mike for all your help!--- Virginia More

Michael was very patient and helpful when I was explaining the problems with my car. He took the time to explain all the options that we could take. He took the time to go over the bill and ex pla explaining the problems with my car. He took the time to explain all the options that we could take. He took the time to go over the bill and ex plain what each charge meant. I believe he is a great assest to your company. More

My 2000 Nissan Frontier Desert Runner at 40k mi had developed a small oil leak in the front of the oil pan. I took it to my local Nissan dealer: Jenkins Nissan in Lakeland, FL. I was quoted almost developed a small oil leak in the front of the oil pan. I took it to my local Nissan dealer: Jenkins Nissan in Lakeland, FL. I was quoted almost $400 for the job, to be done in the same day. Two hours later, the "Service Advisor" called, to inform me that also the front main oil seal was leaking, and would need to be replaced for over $500 more, and suggested changing rubber timing belt for $60 more, while they were at it. I had no way of knowing if the front seal was bad but agreed to this as the truck, even when only 40K original miles, was 7 years old. They called that afternoon telling me it was ready, and they sent their dealer ride to pick me up and drive me to the dealer. As I inspected underneath, I was taken aback to see; the oil pan was not only still leaking in the front, but now!!Leaking in the back as well!!. The bracket, attached to oil pan and holding the ATF lines to the cooler, was broken in half, several oil pan bolts had their heads sticking out not tightened, and one of the bolts was missing altogether, replaced by a stud and nut. Worse, when I tried to check the oil level, the oil dip stick was jammed. It would not come out at all. Almost in a rage, I complained to the "service advisor". He Apologized for the "inconvenience", and said they would do the job again and explained that "forgetting removing the oil dip stick when they did this job, was a honest mistake,". To make it short, they tried sealing the oil pan a total of 6 different times during an eight month period. The third time I had a talk with the Service Manager, and he tried to please, said would assign his best mechanic and would also provide a loaner car, which he did. I supplied a new oil pan, at my cost, to make it easier for them. But to no avail. Every time they called me to tell me it was ready, I only had to drive there, put a knee to the ground and look underneath to see the hanging oil drops. They would not even check the results of their "work". At the 6th try, they finally succeeded sealing the front of the oil pan, but the back was still leaking bad...so they gave up, and said would refund me the oil pan labor, $315 to be exact. No other compensation was offered for the aggravation, or the fact that now I have a worse leak than when I went in, or frequent trips to the dealer to deliver or pick up. It was 1 hour of my time every time I had to go. I did not think arguing the point, and only said it was OK. I just wanted out to try fixing it by myself, or find a private mechanic who is actually competent. Folks!!!THIS IS A "CERTIFIED" NISSAN DEALER, UNABLE TO FIX THE VEHICLE THEY DISTRIBUTE!!! Would I recommend this dealer?? Absolutely no,...no,...no,,,no,,,,no,...no.....no.....no....no....no....no, and if you buy from them, this is a hint what you can expect from their so called "Service". More