Jenkins Nissan - Service Center

My experiences with this dealership, specifically the Service Department have ensured that I will never purchase another Nissan vehicle. Even though I am not unhappy with the car. Service Department have ensured that I will never purchase another Nissan vehicle. Even though I am not unhappy with the car. More

I am aware that it is a new vehicle and the parts are not in stock, they have to be ordered and they take time to arrive, it is more because of the shipping of the part, from the dealer excellent work in stock, they have to be ordered and they take time to arrive, it is more because of the shipping of the part, from the dealer excellent work More

Not happy with the service and product provided. Went for oil change. The lady who took my order, told me that the oil for my truck was not recommended, cheap oil. She recommended synthetic oil. Als Went for oil change. The lady who took my order, told me that the oil for my truck was not recommended, cheap oil. She recommended synthetic oil. Also, she said is time for tires rotation. She said is $70.00 for the oil and $20.00 for rotation. I said, why $70.00 for oil change, I got an email stating $29.99, she asked me to provide the email, I looked on my phone and showed her the email. She said you need to print out. How am I going to print out? My phone does not have a printer. I saw the expression on her face (mad) She stated, I am going to do this time, next time you have to bring a printout. Really! You sent an email, and obviously, you have it on your system. About the product was for my wife car. I bought 4 tires and paid around $1,000.00 three months later the tires were not good. I complain at the shop, there was not an answer. I sent an email 7 months ago; I did not get a response. Glad my wife 4 months ago, bought a new car with another brand. More

I am extremely disappointed with the level of service and professionalism I experienced in your service department. The issue was that the window lock button had been enabled, preventing the passenger and re professionalism I experienced in your service department. The issue was that the window lock button had been enabled, preventing the passenger and rear windows from rolling down. Despite this, the technicians spent less than 30 minutes “diagnosing” the issue and claimed that replacing the right front window motor would resolve the operation of all three windows. When I raised concerns, I called my husband, an ACE L1 and L2 Master Technician, who immediately questioned the validity of this diagnosis. The service manager insisted they would start with replacing the motor and “go from there.” However, he could not explain how replacing the passenger window motor would fix the rear driver’s side window. He admitted he was addressing only one issue at a time and was not confident the proposed repair would resolve anything. When I repeatedly asked if the driver’s window lock button had been checked, the service manager confirmed that it had not. Instead, they were set on pursuing a costly and likely unnecessary repair without proper troubleshooting. This lack of problem-solving, refusal to address customer concerns, and failure to perform a thorough diagnostic is unacceptable and unprofessional. It reflects poorly on your service department’s commitment to quality and customer care. I expect better from a service provider, especially at a dealership level, and hope appropriate steps will be taken to ensure this does not happen to others. More

I had a 9:40 appointment for an oil change. I pulled out of the parking lot at 12:39. If I may ask, what the xxxx good did it do to have an appointment? I pulled out of the parking lot at 12:39. If I may ask, what the xxxx good did it do to have an appointment? More

Kind, not thorough……change battery? Settings will change. Set them to where they belong I.e. clock Settings will change. Set them to where they belong I.e. clock More

Jenkins provides excellent service on a timely basis. They give you options on your repairs without the sales pressure tactics that most car dealers use. They give you options on your repairs without the sales pressure tactics that most car dealers use. More

We would like to thank Tammie for all her help and being on top of our issue and getting it resolved in a timely manner. on top of our issue and getting it resolved in a timely manner. More

Thank You Gil for all your help with a vehicle inspection, trying to purchase the Pathfinder, I walked in to the Automotive Dealership and said these things need to be fixed and was expecting them inspection, trying to purchase the Pathfinder, I walked in to the Automotive Dealership and said these things need to be fixed and was expecting them to say NO but they are fixing everything on your list of things wrong during your inspection... Thank You Gil I'm getting this Pathfinder...YEAH and will be back for my service on my Pathfinder..... More

Fast, comfortable, knowledgeable women and men. Absolutely courteous at all times. They go the extra to insure you are comfortable if you you an extended wait time. Absolutely courteous at all times. They go the extra to insure you are comfortable if you you an extended wait time. More