Jenkins Nissan - Service Center

Willing to add to the service fees but not fully inspect the car like I would like and are accustomed to when going in a place for service on my vehicle. A week and a half later, my car wouldn't start. Turn the car like I would like and are accustomed to when going in a place for service on my vehicle. A week and a half later, my car wouldn't start. Turns out my battery was shot. I had AAA come out and he informed me that it needed replaced. How can I pay hundreds of dollars and not at least be given notice that maybe they should check the battery. What else do they skimp on when doing their "inspection" Very disappointed More

Finished in timele matter. Very good. Why do I have to put 15 word minimum? Very good. Why do I have to put 15 word minimum? More

Didn’t have the part on time, asked for a car wash and didn’t get it, missing small piece in my car. didn’t get it, missing small piece in my car. More

Pretty good, besides the speed of service, and quality of service. The other day I paid for a tire rotation and when I got my car back the tires were never rotated! The only reason I still give a good rating service. The other day I paid for a tire rotation and when I got my car back the tires were never rotated! The only reason I still give a good rating is because they remedied the issue. More

Unlike any customer service we received in 50 years. Outstanding positive attitude with complete focus on the customer. Pricing, timeliness, and completion were very good. Outstanding positive attitude with complete focus on the customer. Pricing, timeliness, and completion were very good. More

Service is good and the customer service team are good. Takes a while to do an oil change and tire rotation even though you have an appointment. Takes a while to do an oil change and tire rotation even though you have an appointment. More

Unorganized and extremely disrespectful. Have no sense of urgency and didn’t care about doing their job in a timely manner. Waited over 2 and a half hours past my appointment time. Have no sense of urgency and didn’t care about doing their job in a timely manner. Waited over 2 and a half hours past my appointment time. More

Unfortunately it is never a one stop and done service at this location..I went Friday and I already have to go back again because the problem was not fixed (today is Monday) this location..I went Friday and I already have to go back again because the problem was not fixed (today is Monday) More

Seat belt didn't work. Took 3 hours to tell me they didn't have part to fix. But I need brakes. Then it took another 3+hrs to fix brakes. Left dealership with assurance Took 3 hours to tell me they didn't have part to fix. But I need brakes. Then it took another 3+hrs to fix brakes. Left dealership with assurance the would get part for seat belt (under warranty). Came back in 5 days later, at 8:30 when seat belt part was recieved,. Also had concern because brake smelled like burning rubber. They fixed seatbelt and found an improperly installed screw that was scraping on brake. Since I had just paid over $850 for all new brakes I was disappointed and not sure how much damage was caused. But what was really unacceptable is I didn't get out until after 1. Two days total between 11 to 12 hours. That is outrageous to be. More

Angie on the outside is always do sweet, kind and helpful. I always ask for her when I call helpful. I always ask for her when I call More