Jenkins Nissan of Leesburg - Service Center

Every time I interact with any employee of this company, I am impressed with their kindness and professionalism. Over the 4 years I have owned a 2017 Nissan Rogue, I have dealt with the parts department and I am impressed with their kindness and professionalism. Over the 4 years I have owned a 2017 Nissan Rogue, I have dealt with the parts department and the service department. Working with Darren as my service consultant was a pleasure. He explained everything that needed to be done for my 60,000 check up and suggested the most important things to take care of first. I will go back periodically to get the other things done to spread out the costs. My oil change and multi-point inspection were done quickly so my wait time was kept to a minimum. As I was about to leave, I thought to ask if my spare had been checked and when he realized that it had not, he did it himself and filled it with the appropriate amount of air. It is a true pleasure to work with all the folks at Jenkins Nissan of Leesburg. More

Set a appt tryed to let them know I was dropping vehical because of so many problems with this vehical with only 10000 miles was told to tell service about it got to appt told service no loaners after letti because of so many problems with this vehical with only 10000 miles was told to tell service about it got to appt told service no loaners after letting them know had to reschedule appt and make arrangements for someone to take me home with no vehical for 2 days maybe longer More

Very fast and efficient. Kept me updated every step of the way and broke things down in an easy to understand form. Would definitely come back! Kept me updated every step of the way and broke things down in an easy to understand form. Would definitely come back! More

Quick and painless service friendly an professional. In and out in great time was pleased. In and out in great time was pleased. More

I took my 2015 Xterra to Jenkins Leesburg b/c it stalled while driving. It also had a few minor things I wanted fixed - headlight, wipers, door window button. Obed said that it would be a $159 dx fee for e while driving. It also had a few minor things I wanted fixed - headlight, wipers, door window button. Obed said that it would be a $159 dx fee for each item! I thought he was joking - headlight, etc.? He said yes, each item. I told him to just find out why it stalled and fix it. I showed him my extended policy - he read it over and stated what an excellent extended warranty plan! (10 year/120k miles, Preferred) So, after 4 hours of sitting there, your VIP liaison, John, came to me and asked if I was being helped b/c I had been sitting there for so long. He asked what repairs were being done and I replied that they hadn't even diagnosed my car yet. John went to my service guy Obed who came out with a clipboard and sarcastically said, "You need new wipers". Obed came back and said it was a cam sensor on the passenger side and asked if my extended policy didn't cover it, could I afford the $600 to fix it (after stating what a good policy I had). I told him it WILL cover it and asked him how much longer this would take. Obed then stated he needed to call my warranty/policy company which he hates doing because it's time-consuming and he sits on hold for a long time. I couldn't believe he just told me this. Did he seriously want me to pay out-of-pocket because he was too lazy to call?? John sat by me for a while chit-chatting and stated how they can't keep technicians, that they are here today and gone tomorrow. John said that the techs will "clear out the dx module to show that the work had been completed when in fact it hadn't." Obed reappeared and said they were almost finished and it should only be 30 more minutes. Then Obed said that I really needed rear brakes and would I like them to replace them? I asked how long that would take and he said at least 1-1/2 hours after I had been sitting there for almost 4 hours. Nope. So, when my car was "fixed", Obed suddenly became friendly and attentive, ran over to my car ahead of me to open my car door. I thought he was being a gentleman until I got home and noticed NUMEROUS fresh scratches, gouges and dings on the drivers' side door. I took photos - paint is completely missing in many spots, like the door was forcefully opened into something that also slid down the door. At least my car got fixed, right?? Nope. Ran better for about an hour and now running rough like when I brought it in. If you're wondering why I didn't call and raise xxxx about everything - I knew after their lying and deception that it would do no good. And there was no way I was bringing it back in for fear that they would do even more harm/damage to my car. If you look at my history, I've been searching for a new/slightly used Frontier through your company and other local Nissan dealers and your manager has been calling me wanting to buy my Xterra (prior to me bringing it in for service and being damaged). Nope. So, let's recap your losses on just one person (me): - didn't replace headlight - didn't replace wipers - didn't replace brakes - not buying a vehicle from you - not selling/trading in my vehicle to you - going elsewhere for service Oh yeah, every other person there that day had similar issues. One man had just purchased a used vehicle from you. This was his second trip to come pick-up this vehicle, but the service work hadn't been completed and he was so disgusted. It was a minivan that needed a new battery, the oil changed and a few other items worked on. He was leaving for a trip and asked for a loaner/rental - management pulled him into an office and closed the door. More

Darren Droke, Service Aedvisor was GREAT! He was very friendly, professional and most helpful. I STRONGLY recommend Daren and Jenkins Nissan. He was very friendly, professional and most helpful. I STRONGLY recommend Daren and Jenkins Nissan. More

This place is a joke! Buyers beware! My family and I have had the worst experience buying our vehicle from this place! From the very first day it was a complete disaster! Buyers beware! My family and I have had the worst experience buying our vehicle from this place! From the very first day it was a complete disaster! Not only do you have to wait for 6+hrs but after coming in for a vehicle they advertised was ready and available on their website and lot, we inquire and go through the paperwork to buy to later find out.. after 6hrs that there’s a safety recall that needed fixed first before they can sell the vehicle. Then they try and sell us a different vehicle same make and model but nowhere near the bells and whistles or mileage for the same price, so we spend 2-3 more hours on decided a vehicle at a different location that had everything we wanted and needed that could be delivered within two days, here’s the next nightmare: we get to the dealership to pickup our vehicle and the other dealership sold it! So here we are again! Disappointing disaster! So we spend yet another 8+ hr day picking out a similar vehicle that is coming from down south… would be there in 2-3 days they thankfully gave us a loaner vehicle as my truck was inoperative at this time (hence why I needed a new car) but when we get there this time it’s a completely different vehicle than we picked out! ( the staff went and drove down south and picked up the wrong van!) now the loaner they gave us was top notch all the bells every whistle you can think of, panoramic sun roofs, 360 back up camera, plug in ev, 10 in touch screen monitor, everything!!! So they suggested we just try and buy this vehicle we were already in, mind you it was great I loved it but it was wayyyyy out of our budget, about 15k more out of our budget! I have 4 kids, 2 month old, 1 year old, 2 year old and a 5 year old but this loaner vehicle was wonderful. It fit all our needs and wants! Just way over the budget so they promised my husband if he bought this loaner they’d work down the price to something reasonable we could afford, mind you they tried but the payments still came to about 300$ a month over budget but we needed a vehicle it had been almost 2 weeks with us without a vehicle. Now at the day of purchase we had all the kids in the car so they couldn’t do their great and expensive detail because it was late and the kids were screaming and we had been there yet another day for 6+ hrs, they promised us the works anytime we ever needed to and was able to bring the van back in to get that detail and autobond coating put on. Mind you we purchased the plug in hybrid, they never gave us the plug to charge it but promised they would order it. We purchased the complete maintenance package plus the works! Now, we have owned the vehicle for a few months put 3k miles on it and it’s time for our first oil change. I took the vehicle to be service the man that helped me stated we didn’t purchase the maintenance package and it was too soon for an oil change, (mind you it was 3 days after the date on the sticker) so I had to argue with him that we indeed did purchase it that I had all my paperwork on the “usb key” they gave, he started he can not READ the key, I have to bring paperwork. I told him to go check with his sales folks and make sure and he surely did and he stated well you do have the package but your going to use up all your free services before time bc you can drive it for another 2k miles.. I insisted for him to just complete the dang oil change. So the oils change was complete and everything seemed okay other than the 2 recalls that needed to be corrected which they couldn’t do it at Jenkins I had to get it done at Chrysler. So I scheduled the recalls for the following weekend to be done and took it there they completed it no issues. About 2 days after the recalls were completed the vehicle started making a terrible noise again like it did before, so I notified Chrysler and they told me to bring it back in after the holidays to check the codes. I took the vehicle in after Christmas to see why the vehicle was making noise More

Ronnie really took care of us! He was kind, patient and honest. I came in without an appointment and was out within an hour and a half. As a single mom, I appreciate feeling safe i He was kind, patient and honest. I came in without an appointment and was out within an hour and a half. As a single mom, I appreciate feeling safe in a vehicle. Ronnie made sure of this. Thank you!! More

PROFESSIONAL, FRIENDLY AND APPOINTMENT WAS ON TIME. THANKS TO DARREN DROKE WE WILL DEFINITELY BE BACK TO NISSAN OF LEESBURG FOR SERVICE. THANKS TO DARREN DROKE WE WILL DEFINITELY BE BACK TO NISSAN OF LEESBURG FOR SERVICE. More

Gave 1 star only because I had to. These people are liars. They broke the stem of my tire and lied about it. They tried to sell me a new tire, telling me I had something in it. Which a These people are liars. They broke the stem of my tire and lied about it. They tried to sell me a new tire, telling me I had something in it. Which also was a lie. I would trust nothing about this place. More