Jenkins Nissan of Leesburg

Steven and Jeff helped me out with the purchase of a new Nissan Rogue. Steven was patient, friendly, knowledgeable, and helpful. I’ve always had great experience with sales and service. I’ve purchased 4 ca Nissan Rogue. Steven was patient, friendly, knowledgeable, and helpful. I’ve always had great experience with sales and service. I’ve purchased 4 cars from them over the years. More

I was satisfied with the price. However service after the deal went down very quickly. The detailing of the car was very substandard. The wait time in order to get through finance w However service after the deal went down very quickly. The detailing of the car was very substandard. The wait time in order to get through finance was ridiculous. Once I left the parking lot I called my salesperson to say I did not have owner's manual in the car and I was basically told tough you've already left. The last time I bought a $30000 car I at least got a free tank of gas with it as well. Would not recommend nor will I be going back. Left a bad taste in my mouth. More

Yokasta was a joy to work with and believe me, she is very knowledgeable, personable, and really funny! It is no wonder that she is a lead salesperson and a great trainer. I highly recommend Yokasta! Ro very knowledgeable, personable, and really funny! It is no wonder that she is a lead salesperson and a great trainer. I highly recommend Yokasta! Roberta Randall More

It was pleasant working with Aidan & Jeff they were super helpful especially that I came in to change a key fob.. Aidan went out of his way to find me the right size car and color…I would ask for Aidan when helpful especially that I came in to change a key fob.. Aidan went out of his way to find me the right size car and color…I would ask for Aidan when your looking for a new car he’s the best… More

Everyone at this dealership was super friendly and helpful. We especially liked working with Alvaro Guerrero. He was extremely informative and willing to go the distance to get us into the car of our helpful. We especially liked working with Alvaro Guerrero. He was extremely informative and willing to go the distance to get us into the car of our dreams. If you ever need a reliable, trustworthy car salesperson come see Alvaro. More

Dear Mr. Jenkins Nissan, Management and Future Customers, This is my opinion and personal experience with Jenkins Nissan, and let me be clear: this dealers Jenkins Nissan, Management and Future Customers, This is my opinion and personal experience with Jenkins Nissan, and let me be clear: this dealership is an absolute disaster. If you're considering doing business here, run the other way. My ordeal began with Brandon, the salesman, who was actually nice and tried to assist me. However, things took a turn for the worse when I spoke with Jeff, the manager. His dismissive attitude and lack of care for my situation were evident from the start, setting a negative tone for my entire experience. Following my conversation with Jeff, I spoke with Sylvia in finance. While she attempted to address my concerns, it became clear that she was more focused on protecting the dealership's interests by pointing out fine print that allowed them to charge me more. This approach felt misleading rather than helpful. Next, I spoke with Ana, the General Manager, who also did not provide the support I expected. Most recently, I had a conversation with Eric in finance, who continued the trend of unprofessionalism. When I requested a buyer's order, I was met with a condescending response: "You thought wrong." This level of disrespect is unacceptable in any customer service environment. I received a quote of $44,011 from PenFed and TrueCar that included taxes. To my surprise, I was later presented with a price of nearly $47,000 due to “additional fees.” Such practices raise serious concerns regarding compliance with the Florida Deceptive and Unfair Trade Practices Act (Chapter 501, Part II, Florida Statutes), which prohibits misleading advertising and changing prices at the end of a transaction. This entire experience has been a significant source of stress over the weekend. I feel compelled to inform others about the lack of professionalism at Jenkins Nissan. I urge anyone who has faced similar issues to speak up and report their experiences to ensure that potential customers are aware of the dealership's practices. I hope you take these concerns seriously and work towards improving your customer service in the future. More

Raymond was amazing looking out for customers super helpful would recommend to anyone super friendly helpful would recommend to anyone super friendly More

Jeff and Raymond were super nice and helpful. Would recommend Jenkins Nissan to anyone I know. Would recommend Jenkins Nissan to anyone I know. More

I purchased a 2021 Nissan Rogue Platinum at this dealership. Let me just say Lena Williams was our sales consultant. This woman was amazing she really knows what she selling and believes in the vehi dealership. Let me just say Lena Williams was our sales consultant. This woman was amazing she really knows what she selling and believes in the vehicles. Lena explained and demonstrated everything on the vehicle and then took us out for a test drive which was longer than any test drive I have ever taken . After we finished finalizing the deal she again went over the vehicle, set up my phone and made sure I was comfortable with everything before I drove it home. Let’s just say she cost me a lot of money but I would not have purchased the vehicle if it wasn’t for her and her expertise. I would highly recommend Lena Williams!! The dealership was also very helpful and pleasant! More

I requested information on a new Nissan and was asked to come in so they could discuss a deal. When I arrived, someone purported to be a sales manager introduced me to Alvaro and ask for my keys to apprais come in so they could discuss a deal. When I arrived, someone purported to be a sales manager introduced me to Alvaro and ask for my keys to appraise my current car. After looking at a new car, we waited over 15 minutes more to get an initial offer. The offer was less than half their website valued my car. I ask Alvaro if he could get my keys back from their sales manager and I was not interested in negotiating any further. Alvaro attempted to delay me and I informed him that I didn’t want to negotiate further and said I don’t want to be an xxxxxxx about it so just get my keys. He stated as he started walking away, you are already an xxxxxxx. I followed him into their sales office and asked if I heard him correctly and he confirmed his comment and walked away. I asked for his supervisor and was told by one of the witnessing sales reps who said he was Alvaro’s supervisor. I asked if he heard the conversation and he confirmed he did. I asked if it was acceptable that Alvaro called me an xxxxxxx, he said no but he heard the entire conversation and made no correction to Alvaro’s comments. I may be an xxxxxxx but it was not appropriate for his salesman to call me one. More