Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Maus Nissan of Crystal River - Service Center
Homosassa, FL
305 Reviews
305 Reviews of Maus Nissan of Crystal River - Service Center
Sort by
June 26, 2019
Why make an appointment? Made an appointment for 9 a.m. and arrived at 8:40-8:45 A.M. Since this was my first visit, I asked my representative how long it would take? He advis Made an appointment for 9 a.m. and arrived at 8:40-8:45 A.M. Since this was my first visit, I asked my representative how long it would take? He advised an hour to an hour and a half, which I thought was excessive to change oil, rotate tires and check fluid levels. But after watching the service bay for an hour and 10 minutes I realized why, it took them that long just to get my new vehicle to their bay. Since I paid for the care package that includes lifetime oil changes, I guess I will still use them, but will have to figure out some way to bring a second vehicle. I think it's ridiculous to have to wait for over 2 hours to get my vehicle serviced. With saying that, all staff that I interacted with was professional, and polite More
by guyhall2004
Verified CustomerEmployees Worked With
Brian Phillips
March 15, 2019
Second Purchase My first time dealing with Maus was at the New Port Richey site, I did alot of searching on line and that's where I found the car. I was able to have My first time dealing with Maus was at the New Port Richey site, I did alot of searching on line and that's where I found the car. I was able to have all the work I needed to be done in Crystal River. I took my car in for my free oil change and tire rotation, and a salesman asks to speak with me about trading in my car. Although I needed more seating than what my car had I hadn't really given a thought about trading it in. There wasn't a pushy salesman, just a very nice salesman willing to help me if I wanted to trade. I couldn't make up my mind, but the next day I was back, drove home in my SUV. Although I'm still getting use to the difference of a 4 seat to a 7 seat, I've enjoyed everytime I go out in it. Even better I still have the extras on this SUV too. More
by I'll Return
Employees Worked With
John was the salesman, Grace was the service person
September 13, 2018
Service issues (customer service, not mechanical) Addressed Well, after voicing some customer service issues directly to the Service Manager, Mr. Cory...we felt that his response was Immediate. He was responsi Well, after voicing some customer service issues directly to the Service Manager, Mr. Cory...we felt that his response was Immediate. He was responsive, apologetic, and communicative. He even offered a form of compensation to make up for our issues. Unfortunately, we aren't able to return to the dealership service department. However, if people would take the time to voice their concerns or their issues directly to the manager responsible...and communicate together...things may have a way of turning around. A+ for communication and compassion and really listening for Mr. Cory. More
by mj hendi
Employees Worked With
Service Advisor, Mr. Cory
December 21, 2016
EXPENSIVE After a 10 min conversation with the service manager about estimates and service prices, I left. I promptly left, went down the street and purchased After a 10 min conversation with the service manager about estimates and service prices, I left. I promptly left, went down the street and purchased a new vehicle from a competing dealer. THEY were pleasant, helpful, and professional. I will NOT return to this dealer. More
by ironhorsefun
Employees Worked With
service manager
December 18, 2016
New Friend Bought many cars over my lifetime and this was the best experience ever. Our sales man, Kelly Kelley, was nice, friendly, knowledgeable and on the bal Bought many cars over my lifetime and this was the best experience ever. Our sales man, Kelly Kelley, was nice, friendly, knowledgeable and on the ball. We felt like he was 'family' when we were done. HIGHLY recommend him and Maus' dealership. Wouldn't hesitate to shop there again. More
by Smith, Bob 1234
Employees Worked With
Kelly Kelley and Jordan.
