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Maus Nissan of Crystal River - Service Center

Homosassa, FL

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304 Reviews

304 Reviews of Maus Nissan of Crystal River - Service Center

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November 13, 2020

If your concerned about covid don’t go here. They leave If your concerned about covid don’t go here. They leave it up to their employees to decide if they want to wear a mask. I didn’t feel comfortable at More

by kelliemarcil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown name
Nov 25, 2020 -

Jenkins Nissan of Homosassa responded

Dear customer, we're very sorry to hear you experienced this. We are following CDC guidelines for our county. The safety of our customers and staff is very important to us and we do encourage and support mask wearing and socially distancing. Additionally, upon request, we are more than willing to do whatever it takes to make our guests as comfortable as possible. We appreciate your honest feedback, and hope to have the opportunity to serve you again.

November 08, 2020

Staff were all professional and services performed were done in a timely fashion. Todd was courtesy and friendly explaining things in detail. Car services were completed very quickly. More

by stacy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
Nov 09, 2020 -

Jenkins Nissan of Homosassa responded

Thank you so much - we're pleased to hear this, and we appreciate your positive review! We hope to continue to serve you in the future. Thank you again.

November 06, 2020

Service was easy to schedule. I was taken in at my appointment time and it was explained to me what my car should have done. I agreed and was shown to the waiting area where there was coffee, snacks a More

by TINACBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy Lounsbury
Nov 09, 2020 -

Jenkins Nissan of Homosassa responded

Thank you so much for taking the time to share your feedback about your recent Service visit with us. We're glad to hear it was an overall positive experience! We do apologize that your seat was not adjusted back to its original position before returning to you - thank you for letting us know. We hope to earn your business again to provide you with a 5-star experience next time. Thank you again.

Nov 09, 2020 -

TINACBC responded

Thank you

November 06, 2020

They treat you as good friends. What more is there to say!!I do miss Bryan and wish him well. Cory keeps me informed ,and is a great service manager. More

by basrcs11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gracen Acosta, Brian Phillips
Nov 09, 2020 -

Jenkins Nissan of Homosassa responded

We're so happy to hear this! Thank you for taking the time to share your positive feedback with us. We look forward to continuing to serve you!

November 03, 2020

Service was great. Prices were okay. My breaks ended up costing more than what was quoted, I think that was just because the girl who made my appointment didn't know proper prices. I also got an oil change More

by jenno_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gracen Acosta
Nov 09, 2020 -

Jenkins Nissan of Homosassa responded

Dear customer, we're sorry to hear this and would appreciate the opportunity to learn more about your experience with us. Our service director will be reaching out to you as soon as possible. Thank you for the overall positive review - we hope to speak with you soon.

October 30, 2020

I had the pleasure and opportunity of meeting Mechanic Kevin Wells that was working on my vehicle, Mechanic Wells exquisitely listen to my mechanical problems regarding my 2015 Titan, and thanked me, tha More

by JMEDLEY091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARIANNY VIZCAINO, Nick Grossman, Tom Dodge, Lauren Wilkes, Erik Cook, Jesse Jorgensen, Garrett Ferguson, Lance Light
Nov 09, 2020 -

Jenkins Nissan of Homosassa responded

Thank you for taking the time to share about your positive service experience with us. We appreciate the opportunity to serve you, and we're glad to hear Kevin took good care of you and your vehicle!

October 29, 2020

Took 3 over hours to change oil and do a mini detail. Was told it would take only 1 hour for detail. This is to long of a wait. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gracen Acosta
Oct 30, 2020 -

Jenkins Nissan of Homosassa responded

George, we're so sorry to see this, and we appreciate your honest feedback. It is not typical for us to take that much time for an oil change and mini detail, but we do occasionally get backed up, and it can lead to longer wait times. We hope to serve you with a much quicker, 5-star experience next time. We do appreciate your business and again thank you for your honest feedback.

October 28, 2020

A truly pleasurable experience! The people are great! The showroom and service areas are spotless, and the coffee is always fresh! I was in and out in a short time. THANK YOU!! More

by RJayCan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate
Oct 30, 2020 -

Jenkins Nissan of Homosassa responded

We appreciate your positive review, RJayCan! Thank you so much. We're happy to hear our team took good care of you, and that you enjoyed your Service experience with us. We look forward to continuing to serve you in the future. Thank you again!

October 27, 2020

One of the best! The service people are always helpful in explaining the work that has to be done. The customers waiting area is very clean and comfortable. More

by nancymb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gracen Acosta, Brian Phillips, Cheale Fagen
Oct 30, 2020 -

Jenkins Nissan of Homosassa responded

Thank you so much, nancymb1! We're pleased to hear this, and we appreciate your positive feedback. We look forward to continuing to serve you!

Oct 31, 2020 -

nancymb1 responded

Thank you for all your help!

October 22, 2020

Service is always fast and efficient. Very little wait time ! Whenever we call to schedule service it’s always same day or when we need it. Everyone in the service and billing area is friendly! More

by Rob65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gracen Acosta, Brian Phillips, Missy Lounsbury, Dwayne Harrell, Cheale Fagen
Oct 26, 2020 -

Jenkins Nissan of Homosassa responded

Thank you so much, Rob65! We appreciate your positive feedback, and look forward to continuing to serve you!

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