Maus Nissan of Crystal River - Service Center

Jenkins bought out Maus and your warranty with maus is not good with them, not a good way to treat your customers not good with them, not a good way to treat your customers More

I loved working with Jessica! She was super knowledgeable and friendly. 10/10 would recommend her to friends and family. She was super knowledgeable and friendly. 10/10 would recommend her to friends and family. More

I took my 2014 Nissan Sentra to get the transmission programed. they called me the next day and said the transmission is no good. They charged me 216.00 dollars for nothing ! Then they charged me 13.00 programed. they called me the next day and said the transmission is no good. They charged me 216.00 dollars for nothing ! Then they charged me 13.00 dollars for shop supplies. How in the xxxx do you use shop supplies for doing nothing at all to the vehicle. These people are crooks stay away from them ! More

On Tuesday, then 26th of April 2022 my mother-in-law took her 2015 Nissan Quest in for an oil change. My wife went with her and they were given a list if maintenance items, the main one being a torn inner CV her 2015 Nissan Quest in for an oil change. My wife went with her and they were given a list if maintenance items, the main one being a torn inner CV boot on the passenger side drive axle. I told he to bring it home so I could check it. There was no torn boot but some grease was leaking past the small boot clamp. I called up the service writer and told him. In the meantime I opened the hood and found the hood prop hanging down and its clip missing I know it was there because I had just changed the battery. I called again but the service writer was unavailable. He left a message saying to bring the van in so that they could show me the ripped boot. I wanted to take photos so I jacked the van up again only this time tried to take of the passenger side wheel and found two of the lug nuts hard to get off. I used hand tools for this and when I tried to turn one of the nuts back in the stud broke off. Strike 3. So I left the wheel on. The next day my wife went to the dealer to get the parts. In the meantime I took off the wheel and caliper , mounting assembly and rotor only to find the pads almost down to nothing. The outer pad was at 3mm. With the supposed super inspection that they do why wasn't this found? My wife said that the service writer was nice and professional but I know he has to count on what the tech tells him. This mechanic did sloppy work and tried to sell us stuff we didn't need and didn't find the stuff we did need. If lug nuts don't go on easily you don't force them. The lug nut torque is 85psi and I had to use a hug breaker bar to get them loose. Overtightening lug nuts causes warped rotors which I still have to see after the brake pads I replaced yesterday seat in. So-No torn CV boot. Two damaged wheel lugs. A hood prop clip on order. And front brake pads. NOT COOL! I am never going back to this dealer and will drive miles to avoid doing so. I alsp don't recommend them to anybody else. I have been recertified ASE three times and am not stupid or gullible and I don't appreciate what happened during that visit to Maus Nissan. I took photos of everything, including the CV boot. More

Everyone is so friendly and courteous this is the only dealership that do all my business with dealership that do all my business with More

Love my Rogue. Hate taking it to service. Always find something not covered under warranty that will cost an arm and leg. A problem I have had since buying the car all of a sudden is now a problem needin something not covered under warranty that will cost an arm and leg. A problem I have had since buying the car all of a sudden is now a problem needing attention although I had mentioned it right after my purchase. I bought extended warranty 3 months ago that I thought would cover said problem. Wrong. Now I am paying to fix the problem and the warranty. Everyone is nice. But tactics are not. AND I keep getting emails, text, letters trying to get me to trade my car. If and when I am ready for a new vehicle, I will do it. And I have told them this multiple times and was told it would be handled and I am still getting harassed. More

Told me I needed a new battery, when i got home found a loose wire. Also my carpet in the driver seat was covered with oil or grease loose wire. Also my carpet in the driver seat was covered with oil or grease More

Was there for a recall very efficient to fix the problem. Very friendly and explained everything for even a novice understand. All is right with Nissan. Very friendly and explained everything for even a novice understand. All is right with Nissan. More

Great service and friendly ..Arnold Martin runs a great Dept..,he was on top of all the problems my car had snd was very good Dept..,he was on top of all the problems my car had snd was very good More