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Jenkins Mitsubishi - Service Center

Lakeland, FL

4.4
480 Reviews

480 Reviews of Jenkins Mitsubishi - Service Center

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April 21, 2023

everyone i wonderful in the dealer i had a wonderful experience in the service department More

by PCITY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jacob , paul
Jun 24, 2023 -

Jenkins Mitsubishi responded

Pcity50, we're happy you found our staff to be so supportive during your experience here at Jenkins Mitsubishi. Thank you again for leaving us this response!

Jun 24, 2023 -

PCITY50 responded

Good job thank you for your awesome service.

April 16, 2023

Everyone was super nice and helpful. They went above AND beyond to make sure i was sure of my purchase. More

by torresanthony270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ninoska
Jun 24, 2023 -

Jenkins Mitsubishi responded

Torresanthony270, we're happy you found our staff to be so supportive during your experience here at Jenkins Mitsubishi. If you have any further questions, please give us a call. We're always happy to help!

April 12, 2023

Service Advisors have lack of knowledge on service maintenances and have bad communication with their clients. The Service manager’s presence is not noted or seen in situations the services advisors a More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jun 23, 2023 -

Jenkins Mitsubishi responded

John, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (863) 904-1070 so we can work towards a resolution.

April 12, 2023

It’s good the service , and the good time , the Coffe an snack son buenos More

by NATACHARO1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Nouel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Jenkins Mitsubishi responded

Natacharo1978, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

April 11, 2023

Brett Murphy, service advisor provided excellent customer service on April 8, 2023 I had a oil.change , tire rotation and a recommended drive belt replacement, my car now runs Great! More

by CBIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Murphy
Jun 24, 2023 -

Jenkins Mitsubishi responded

Cbiii, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 06, 2023

Brett handles my service, and he is always pleasant and keeps me informed on the status of my care and if any other work needs to be completed. More

by Joanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Murphy
Apr 08, 2023 -

Jenkins Mitsubishi responded

Hi Joanie, thank you for leaving us a great review! We hope to see you again soon!

April 05, 2023

Great, quick and fast service. Clerk that intook me was very friendly and offered other services. Oil change was free so that was great. More

by san.peoples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew McCoy, Qwynton Smith
Apr 07, 2023 -

Jenkins Mitsubishi responded

Hello, we are pleased everything was done quickly and to your satisfaction. Thank you for choosing Jenkins Mitsubishi!

April 05, 2023

They told me I needed something done and paid for it to be done but they didn’t actually do it! I went back and proved my point but was disappointed that they thought I wouldn’t know! More

by Tfallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Apr 07, 2023 -

Jenkins Mitsubishi responded

Hello Tfallen, Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please reach out to Kendall at kmillerjn@yahoo.com so we can investigate this for you.

April 04, 2023

Marie was excellent in keeping me aware of the progress on my car. She had me examine the tires to understand the dry rot. The waiting room had Carol Burnett on the TV at a loud volume. No remote to adjus More

by 53WATERLOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 06, 2023 -

Jenkins Mitsubishi responded

Hello, we appreciate your feedback, and thank you for taking the time to leave us a review. We apologize for any inconvenience the tv issue may have caused you. If you have any questions please feel free to reach out to us at kmillerjn@yahoo.com

April 04, 2023

I wish you guys were more honest and not out for my money. Had to put someone in their place for trying to say I needed a transmission oil change when I literally changed it with y’all less than a year More

by tashO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name
Apr 06, 2023 -

Jenkins Mitsubishi responded

Hello, we are very sorry to learn that you did not have a positive experience when you visited our service department. we apologize for the inconvenience. We want to assure you that we take matters of customer service very seriously. Please reach out to us at kmillerjn@yahoo.com so we can get this resolved.

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