Jenkins Kia of Ocala - Service Center

Good service but they always trying to sell or provide services not requested. Also one of the ladies at the cashier desk was so unfriendly and arrogant. Need better customer relations. Also I w took t services not requested. Also one of the ladies at the cashier desk was so unfriendly and arrogant. Need better customer relations. Also I w took the car January 2024 for Wheel Alugnment and 3 months (6000 miles) later the car still pulling hard right. They supposedly did another Wheel Alignment and the car still pulling to the right. More

I love this dealer always helpful and meets all of my needs. Waiting area nice and pleasant. needs. Waiting area nice and pleasant. More

All the Jenkins dealerships are great, they go above and beyond on helping you with your car troubles beyond on helping you with your car troubles More

Chris Hansen kept me informed as to the length of time to get the part in as well as how long it would take to install the part get the part in as well as how long it would take to install the part More

Chris Hansen at service mgr desk was a very personable employee! Will ash K for him in future. employee! Will ash K for him in future. More

Been having issues with my 2023 Sportage XLINE Alex is my Service Advisor. Graig is the Service Manager. These gentleman are are the very best. Outstanding, world class customer service. I can’t express in w Service Advisor. Graig is the Service Manager. These gentleman are are the very best. Outstanding, world class customer service. I can’t express in words how grateful I am! I deeply appreciate both of them. I’ve been in customer service roles for over 40 years. Observing their interactions with me and other customers is like attending a refresher clinic in customer service. Even with the issues with the car, I know I am in the best, professional care! Thank you Craig and Alex for being the example of professionalism you certainly are! More

Good Service and friendly staff. The Service department take the time to explain what they are doing when it comes to the repairs. The Service department take the time to explain what they are doing when it comes to the repairs. More

My trip was for routine schedule maintence. I had Chris Hanson as my advisor He was very helpful in reviewing my maintenance history and recommending items that were needed to maintain excellen I had Chris Hanson as my advisor He was very helpful in reviewing my maintenance history and recommending items that were needed to maintain excellence with my car. All staff was friendly everyone you passed said hello. There was no pressure to purchase anything service or a new car mine is 2016. Service was done on time as promised. More

Staff were kind and very helpful. They were able to service my car timely for the routine maintenance. The facility is clean and refreshments provided. They were able to service my car timely for the routine maintenance. The facility is clean and refreshments provided. More

People were courteous and friendly, always willing to help. Answered questions on a professional manner. help. Answered questions on a professional manner. More