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Jenkins Kia of Ocala - Service Center

Ocala, FL

4.9
1,309 Reviews

1,309 Reviews of Jenkins Kia of Ocala - Service Center

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June 16, 2022

nice clean well stocked waiting area. friendly people. Craig was so nice and informative, Kept me informed and tried to get my warranty to pay for my oil sensor. More

by oldlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
craig small
Jun 16, 2022 -

Jenkins Kia of Ocala responded

Thank you so much for taking the time to let us know that we gave you a FIVE-STAR experience. We appreciate your hight marks for our Service Department.

June 12, 2022

good first time experience. Brian Collins was very professional. Place was very organized. Good coffee. More

by lenkra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collins, Brian
Jun 14, 2022 -

Jenkins Kia of Ocala responded

We appreciate the opportunity to maintain your vehicle. Thank you for your review.

June 12, 2022

As a repeat customer, we appreciate the service department's attention to detail. They greet us upon arrival and tend to necessary paperwork. They explain what needs to be taken care of, dependin More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Russell Coll
Jun 14, 2022 -

Jenkins Kia of Ocala responded

Thank you for your high rating! We appreciate your business and your review.

June 11, 2022

Had an appointment to get my car serviced, my service advisor josh mills was very good at answering questions and explained everything being done to my car, everyone there was very nice and pleasant. More

by Heidirodriguez58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Jun 14, 2022 -

Jenkins Kia of Ocala responded

Thank you so much for taking the time to let us know. We appreciate all our customers.

June 08, 2022

The service was good. But the cost of a side mirror($800) is ridiculous. And took a full month to get installed. May 2 to June 7, 2022. This is the second mirror I had More

by JIM123456789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Callie Zimmerman, Derek Coatney
Jun 10, 2022 -

Jenkins Kia of Ocala responded

I sincerely apologize for you negative experience. I would like the opportunity to regain your trust. Please contact me at 352-620-2045 EXT 3977.

Jun 21, 2022 -

JIM123456789 responded

There is no need for a response. In my first adventure with the passenager mirror the only response was we don't know how to fix your mirror. As the adventure continured into my driver side mirror I basically got the same answer. KIA also did not respond very well. So really there is no need of a response from me or your organization. You've done your best -- it just wasn't first class.

June 07, 2022

Joshua Mills is the best ! He kept me updated on my soul. The place is very clean and lots of drinks, water, coffee and snacks .Been going to Jenkins Kia for 10 years. Never ha More

by mackstephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Jun 10, 2022 -

Jenkins Kia of Ocala responded

Thank you for your five-star review! We are delighted to know our team provided you with excellent service.

June 06, 2022

Craig was awesome. Friendly and engaging throughout the whole process. He made sure that I was taken care of. More

by angelabelton989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Jun 10, 2022 -

Jenkins Kia of Ocala responded

We know that you are the reason we are here! Thank you so much for your great review!!!!

June 05, 2022

When I bought my 2013 Optima from Jenkins Kia it was already three or four years . always taken it to Jenkins Kia to be serviced and have tons of service records to prove it. Jenkins Kia has always been More

by reneebrown2463
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Jun 10, 2022 -

Jenkins Kia of Ocala responded

We are delighted to know that our team has always provided you with a 5-star experience. Thank you for your business and the positive review.

June 02, 2022

Had quick and easy oil change. My service advisor was Joshua very helpful with my questions More

by phaidra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Jun 10, 2022 -

Jenkins Kia of Ocala responded

Our goal is to earn 5-stars from you all the time. Thank you for your business.

June 01, 2022

They are efficient and always ready to solve issues. Very glad they were open in service department on a holiday Monday. More

by bankomom60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie, Callie Zimmerman, Cristina Rosario
Jun 10, 2022 -

Jenkins Kia of Ocala responded

Thank you for allowing us to maintain your vehicle. We appreciate your business.

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