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Jenkins Kia of Ocala - Service Center

Ocala, FL

4.9
1,333 Reviews

1,333 Reviews of Jenkins Kia of Ocala - Service Center

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January 12, 2023

I went to get the recall taken care of and the oil changed. They showed me some filters needed changing and told me the back brakes were bad and I had them taken care of. Later they told me a back tir More

by angeldolls03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of them listed.
Jan 12, 2023 -

Jenkins Kia of Ocala responded

Customer satisfaction is very important to us. We would like the opportunity to make things right. Please contact me at your earliest convenience at 352-620-2045 EXT. 3977. My name is Ada Pumarol, Customer Relations Manager.

January 09, 2023

I had a tire issue on a Friday afternoon and Gary got me scheduled on Saturday afternoon which was very impressive. He went out of his way to get my problem resolved in a quick manner. I will definitely use More

by gnokenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Bradley 5 star
Jan 12, 2023 -

Jenkins Kia of Ocala responded

We appreciate you taking the time to review your experience !!!

January 07, 2023

Came in for service on my Niro. Very efficient. I also drove a Telluride while there. More

by Jhewitt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel in Sales, Joshua Mills
Jan 12, 2023 -

Jenkins Kia of Ocala responded

Thank you for your feedback. We value your opinion.

January 07, 2023

Josh was very efficient and pleasant. He kept me informed of the progress on my Cadenza and was very accommodating. Will return to Jenkins for all my service work. More

by HoopFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Jan 12, 2023 -

Jenkins Kia of Ocala responded

We appreciate your taking the time to tell us about your experience. We appreciate your support.

January 06, 2023

My wife and I moved up here last year and have taken my 2021 Sorento for service and may I say these guys are the best I have dealt with every time, The latest Service Advisor who assisted me, Chris, was More

by rvdjs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Szylin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Hansen, Service Advisor
January 05, 2023

Professional service facility with good service advisors. Standing behind the KiA car product is very important More

by Carlsonda3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael "Mikey" Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Falkenburg, Cristina Rosario, Joseph Cabera, Joshua Mills
January 01, 2023

Very customer oriented. Service was excellent as well as staff. Have been dealing with Jenkins for several years and will continue to do so. More

by heysher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
Jan 02, 2023 -

Jenkins Kia of Ocala responded

Thank you for your valued feedback. We know you are the reason we are here!

January 01, 2023

Once again, prompt, courteous, efficient service in a timely manner. It's what I've come to expect and is always delivered. More

by LikeMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gamache
Jan 02, 2023 -

Jenkins Kia of Ocala responded

Thank your so much for your continued business!! We appreciate you taking the time to tell us about your experience.

December 31, 2022

Joshua was very straight-forward, with a positive attitude. He explained the process and what would be done. I explained my time-constraints due to a medical appointment and he assured me that my More

by HoopFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Jan 02, 2023 -

Jenkins Kia of Ocala responded

We appreciated your support!!! Thank you for using us for your vehicle service.

December 28, 2022

Josh was the man. Helpful, direct honest. Will definitely go back if all the service staff is like him More

by Cddiaz12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Dec 30, 2022 -

Jenkins Kia of Ocala responded

Thank you for your FIVE-STAR review. We are delighted to know that Josh provided you with excellent service.

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