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Jenkins Kia of Ocala - Service Center

Ocala, FL

4.9
1,302 Reviews

1,302 Reviews of Jenkins Kia of Ocala - Service Center

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February 04, 2023

The service writter was very nice and professional offered shuttle and informed me of the waiting area and snacks. My issue with the dealship has nothing to do with my service staff your phone staff a More

by Lawson_dara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Mills
Feb 07, 2023 -

Jenkins Kia of Ocala responded

Thank you for your valued feedback. I apologize for the trouble you encountered with our phone system. Customer satisfaction is very important to us. Please contact me at 352-620-2045 EXT 3977 if you need assistance. Thank you. Ada Pumarol, Customer Relations Manager.

February 03, 2023

They always go above and beyond what is expected. I was informed what was done and what needed to be done. Josh Mills has helped me on more than one occasion. More

by wwpopp777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Feb 07, 2023 -

Jenkins Kia of Ocala responded

Thank you for allowing us to maintain your vehicle. We appreciate your high marks for our Service Department.

February 02, 2023

I have purchased 2 new vehicles from Jenkins Kia and have always been treated very well. I just went in for Service on my 2022 Seltos. Craig was my Service Advisor and did an excellent job of getting me in a More

by maxcooling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Baroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Small, Travis Parr, Derek Coatney
Feb 03, 2023 -

Jenkins Kia of Ocala responded

Thank you for allowing us to earn your business. We appreciate your support.

February 02, 2023

The service department has been wonderful and the staff goes above and beyond to please their customers. More

by Jjensands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Small
Feb 03, 2023 -

Jenkins Kia of Ocala responded

Thank you for your five-star review! We are delighted to know our team provided you with excellent service.

January 28, 2023

Excellent service, my service advisor Craig is awesome. I also purchased my car a couple months back and the sales department was amazing. Very honest and takes care of customers! More

by Masaebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Baroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Del Arco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael "Mikey" Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Small, Brandon Bolden, Sal Pistone, Joe Lovern
Jan 31, 2023 -

Jenkins Kia of Ocala responded

Thank you for choosing us for your service. We are delighted to know our team provided you with excellent service.

January 28, 2023

Best Service Department I have ever dealt with. Very Professional, Courteous and Customer Service Excellence. Highly recommend them along with a Stellar Parts Department. More

by RobbyUSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael "Mikey" Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristina Rosario, Joseph Cabera, Joshua Mills
Jan 31, 2023 -

Jenkins Kia of Ocala responded

Robby, thank you for your valued feedback. We appreciate you taking the time to review us !!!!!

January 27, 2023

Great customer service and customer support , always exceeded my expectations . Highly recommend this dealer service. More

by servicekinginc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
Jan 31, 2023 -

Jenkins Kia of Ocala responded

Thank you for choosing us for your service. Thank you for the FIVE STAR review!!!

January 26, 2023

Staff is courteous and helpful. Easy access to Service area. Waiting area was clean. Coffee, hot chocolate, etc. is available along with some snack items. Ladies restroom was ver More

by atbat7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, Service dept.
Jan 26, 2023 -

Jenkins Kia of Ocala responded

We appreciate you taking the time to tell us about your experience. Thank you for the FIVE-STAR rating.

January 26, 2023

Team always shines - Time was a bit longer then previous visits - Keep up the good Work - No Worries More

by Muttranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gansky and Craig Small
Jan 26, 2023 -

Jenkins Kia of Ocala responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!!

January 23, 2023

This dealership is great, has great customer service, very clean, and does great work on my car. More

by Brianna Ayres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Jan 25, 2023 -

Jenkins Kia of Ocala responded

Brianna, thank you for allowing us to earn your business!

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