Jenkins Kia of Ocala - Service Center

Service department (technician)and my advisor (Brian) were professional and communicated very well. My only complaint is I paid extra $$$ to include Auto Bond sealant exclusive at Jenkins when I bought were professional and communicated very well. My only complaint is I paid extra $$$ to include Auto Bond sealant exclusive at Jenkins when I bought my Telluride. This was my second re-application and I must say I was very disappointed. The exterior surface felt dirty and gritty. You would think that if you paid extra for this sealant that Jenkins would do a much better job of detailing the vehicle. The inside was a total mess, it was not vacuumed and dusty. Brian called for the service manager and his comment was - I do not see anything wrong with the Auto Bond application. Also the lack of wiping down the vehicle after washing the vehicle which had dried water streaks and filthy door jams . Again his comment was we do not do that - meaning bring your own towels so you (customer) can dry your vehicle properly. More

The service department and waiting area is very clean. Everyone very nice and liked how we could see our vehicle being serviced. Big window. Everyone very nice and liked how we could see our vehicle being serviced. Big window. More

Christopher was great . He is very personable and friendly. He explained all the service packages. It made my decisions easier. He is very personable and friendly. He explained all the service packages. It made my decisions easier. More

Came in for a 15,000 mile service plus tire rotation for a 2021 KIA Seltos Turbo. Alex was the Service advisor and he ensured all aspects of this service including dealing with a factory recall item, wer a 2021 KIA Seltos Turbo. Alex was the Service advisor and he ensured all aspects of this service including dealing with a factory recall item, were addressed appropriately. All communications were spot on and done in a friendly manner. The vehicle service was done correctly and in a timely manner, all while I waited in the guest/lounge area. Excellent and clean facilities. More

I arrived on time the young lady in the lane was very nice she asked if I had an appointment I said yes she wrote down the vin number and said this vehicle is not a 2017 Sorento I said no I turned in tha nice she asked if I had an appointment I said yes she wrote down the vin number and said this vehicle is not a 2017 Sorento I said no I turned in that lease in 2020 this is a 2024 Telluride somehow your dealership has not removed my other 3 previous Kia vehicles from your system I called KIA they said they cannot remove them the dealer needs to. The young lady said ok go inside an advisor will be with you shortly the name on the receipt is Stacy Calhoun he helped me he was very nice he filled out the service order and said we could go to the waiting room and in about an hour Stacy said your vehicle is ready walked us to the cashier thanked me and shook my hand. All was good. More

Prompt service. Friendly, helpful staff. Offered options for service package. I felt charges were reasonable. Kept me informed frequently. Waiting area pleasant and Friendly, helpful staff. Offered options for service package. I felt charges were reasonable. Kept me informed frequently. Waiting area pleasant and comfortable. Thanks for the car wash! More

Extremely friendly staff. Very clean and well maintained facility.. Was able to get an oil change without an appointment in less than an hour Very clean and well maintained facility.. Was able to get an oil change without an appointment in less than an hour More

I would highly recommend this dealership. Everyone is very professional and friendly. Everything was explained by our service advisor Alexander Amador. Everyone is very professional and friendly. Everything was explained by our service advisor Alexander Amador. More

I have bought 3 cars and the service center is exceptional!! Craig in the service department was very professional and friendly. I would highly recommend Kia of Ocala. exceptional!! Craig in the service department was very professional and friendly. I would highly recommend Kia of Ocala. More

Moved here from Tennessee this was the first time at this dealership,Jerry was very helpful. dealership,Jerry was very helpful. More