Jenkins Kia of Ocala

This dealership is one the nicest in the state of Florida. Willing to help anyone and they don’t harass you. Florida. Willing to help anyone and they don’t harass you. More

Excellent service provided on my latest visit. Very comfortable area with coffee and donuts. Service department was pro-active with me during the service period Very comfortable area with coffee and donuts. Service department was pro-active with me during the service period More

Chris in service was very helpful and explained everything. Excellent and professional Best experience I have had here since I moved in 2021. Up to this point service has need lousy at best. everything. Excellent and professional Best experience I have had here since I moved in 2021. Up to this point service has need lousy at best. Long wait times for even an oil change. Sarcastic service reps. You have been efficient at Checkin but not personable and very cool to the customer. In Myrtle beach Kia I had to go in on my recent trip because my tire light kept coming on. They got me right in and fixed the issue asap with no charge. Called Jenkins for fun right after and it was a wait of several days to get on and a charge for the service. At myrtle beach.no charge for tire rotation when I went in for oil change. You charge $40. Worst Kia dealer I have ever been to. I have had 6 Kia’s since 2004 and driven Almost a million miles so I am a loyal customer. Got a flyer in the mail recently a about invoice pricing at dealer cost special for new Sorento. I have a 2020. Left a message. Got a call back from a lady and she was clueless. Said she could get me into a base entry model Sorento for mid 40s. Ironic since I saw a s prestige in your showroom loaded out at 35995. You have no clue how to sell cars. Can get much better prices on Tampa and Orlando. and salespeople know what they are doing. And yes since I have been here just after I get an oil change and/ or rotation I get a discount coupons on the mail good for 30-60 days. With 7500 between oil changes unless I drive 5000 a month the coupons are worthless. Brilliant marketing on your part when you know I can never use them I am stuck with you in Ocala so I will have to bite the bullet. I hope you keep Chris and he does not become disillusioned and leave I will not deal with anyone but him in the future. Your rating is only due to him. I am also writing a letter to Kia headquarters about your dealership. So disappointed after such great experiences in lansing mi and Myrtle beach sc More

Craig Small provided attentive service. Great all around experience. The complimentary car wash was appreciated. Great all around experience. The complimentary car wash was appreciated. More

Friendly staff. Comfortable area to wait while your car is being serviced. Time for service completion is reasonable. Comfortable area to wait while your car is being serviced. Time for service completion is reasonable. More

Craig Small provided great service. I suddenly had a battery going dead and Craig got the vehicle in quickly, got the problem identified and fixed. I was at the dealer ship less than I suddenly had a battery going dead and Craig got the vehicle in quickly, got the problem identified and fixed. I was at the dealer ship less than 2 hours start to finish! Thank you. More

Great service. Very friendly and customer oriented. Fixed my vehicle when another KIA dealership stated they couldn’t. Very friendly and customer oriented. Fixed my vehicle when another KIA dealership stated they couldn’t. More

I feel like I got cheated for over $5000 in the sale 1) the vehicle we drove was with tinted, but the vehicle came with not tinted 2) remote start is not working ...when I try it's telling me that the veh the vehicle we drove was with tinted, but the vehicle came with not tinted 2) remote start is not working ...when I try it's telling me that the vehicle was sold in MA state, and I don't have the option for this vehicle 3) the vehicle MSRP $29835 and you charged me for $31542 4) My trade-in int market valued around $25000 and I got only $16000 5) There are several services charges $999+349.95 added that I did not accept 6) The financial guy forced me (threatening my death) to add $1862 plus tax for the maintenance serveries you will perform for future oil changes in 5 years 7) I paid $7000 as down payment but the sale document showing only $5590.55 8) I tried to explain to the salesperson next day after the sale completed, he is showing a peace paper I signed for the sale with all correction 9) The salespersons I dealt with are very smart and the financial guy is even smarter getting all the papers signed first and the financial document last in the order to make sign as last as possible 10) They implemented the market adjustment price for your vehicle but nit mine More

Amazing dealership and amazing people that work there! Carl and Brian were absolutely amazing and helped and made the whole process extremely easy and I'm very excited about my new vehicle!! Carl and Brian were absolutely amazing and helped and made the whole process extremely easy and I'm very excited about my new vehicle!! More

Extremely helpful and knowledgeable. Willing to fix the issue I had with my vehicle when another dealership refused. Willing to fix the issue I had with my vehicle when another dealership refused. More