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Jenkins Kia of Ocala
Ocala, FL
2,212 Reviews
Head to Jenkins Kia of Ocala to buy or lease a new Kia or for your Kia service needs. Come to our Kia dealership in Ocala, FL, today and see our new and used Kia models for sale!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 8:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,212 reviews
October 13, 2015
Stay Away! My husband and I just completed a Chapter 13 Bankruptcy and I needed a new(er) car. I had been researching vehicles for months and knew that I was in My husband and I just completed a Chapter 13 Bankruptcy and I needed a new(er) car. I had been researching vehicles for months and knew that I was interested in a used Acura RDX or a used Jeep Grand Cherokee. I filled out an online application with a company that supposedly worked with people just coming out of a bankruptcy. They directed me to Kia and a lady named Karla (w/Kia called me). Karla was helpful and nice and said they could have a couple of Acura RDXs there for me to look at. That is the last and only good thing I have to say about Jenkins Kia. I will try to make my 3 hour ordeal a short story rather than long. I feel I need to mention first that I was very upfront about my bankruptcy discharge and that I was looking to re-build my credit. I was taken to their run down offices and paired with salesman Jeff who said he was a good guy who did not pressure, etc. - basic good 'ol boy attitude. He wanted me to see a new 2016 Kia Sorrento ("because why by used when a new one would cost the same?" ) This was basically a ruse to later tell me that I need to "lower my expectations" and pretty much "what the h-e-double L was I looking at a new car anyway in my financial circumstances?" I reminded him that he directed me to the new car. He also said I was in no position to bargain and pretty much had to accept what I was offered. Oh, and when I first got there, he said "you don't want an Acura - that's for a certain class of people..." Mind you, I work in a professional job probably earning more than he does and dressed better than he did. He then tried to sell me on a 2014 Kia Sorrento. What a joke. It REEKED of cigarette smoke, had gouges in the interior plastic and had cloth seats (the one thing I said I did not want). When I pointed all of this out, he said "It's used!" Ok, did he think I was that stupid? Yea, I'm a woman so he probably did. My 12 year old used car looked way better than their 2 year old used car. He tried to pull every trick in the book (I researched used car salesman tricks/tatics before looking). At one point, when I told him terms on the new Kia weren't acceptable, he said "you're killing me...my boss is gonna yell at me!" I told him that I was sure he said that to everyone and I did not feel sorry for him. Another time, when I was outside, he banged on the class and motioned for me to come inside to tell me he had a "great deal" on that sub-standard used car. How tacky. Banging on glass and summoning me inside? Really? I had had enough and told him I was hungry and heading for lunch. He insisted he was going to submit my application for the stinky used car. I told him not to because I was not interested. He said he'd submit it anyway and to call him after lunch (yea, right) and he'd find more cars to look at. I never did get to see the Acuras. I could not get out of there fast enough. I ate lunch, called BMW of Ocala (who had driven a car from the BMW of Gainesville for me to look at) and headed over there. They treated me like gold. I was treated no differently than someone buying a $90,000 BMW. Beautiful showroom/offices, refreshments, peaceful. I was given a very fair deal on a 2013 Jeep Grand Cherokee Overland Summit and couldn't be happier. If you want a pleasant car buying experience, go see Frank at BMW of Ocala. Oh, and do your research (on cars, prices and used salesmen!) More
by Worthy of More than Jenkins Kia
Employees Worked With
Jeff
October 02, 2015
Everyone was Pleasant and helpful Everyone was pleasant and helpful with a very nice attitude quick service as I work and had to get back to work on time thank you for your excellent s Everyone was pleasant and helpful with a very nice attitude quick service as I work and had to get back to work on time thank you for your excellent service More
by Me2
Employees Worked With
Michelle, Michael,
September 20, 2015
Great service Exceeded my expectation. Very friendly and professional. Oil change tire rotation and an all points checkup. Found that I had a low battery. All fixed Exceeded my expectation. Very friendly and professional. Oil change tire rotation and an all points checkup. Found that I had a low battery. All fixed up at a reasonable price. Plus a wash and vacuum. Most excellent. More
by MrBjorkable
Employees Worked With
Service Manager. Very helpful
September 19, 2015
Oil change I was impressed with the service and people. Thought they did a great job and in a good time Would recommend to others, I was very satisfied with th I was impressed with the service and people. Thought they did a great job and in a good time Would recommend to others, I was very satisfied with the whole transaction. More
by Chris425
Employees Worked With
Michele
September 17, 2015
Very Nice The service department was very nice with coffee and donuts, Jerrell was really knowledgeable and seemed to care and take pride in his position. This The service department was very nice with coffee and donuts, Jerrell was really knowledgeable and seemed to care and take pride in his position. This was my first visit to Jenkins Kia and I was very pleased. More
by strawhat22
Employees Worked With
Jerrell
September 15, 2015
Repair Service for my 2006.5 Optima Jerrell in the service department was thorough, knowledgable and went above and beyond my expectations to help me during my recent visit to the servic Jerrell in the service department was thorough, knowledgable and went above and beyond my expectations to help me during my recent visit to the service department for repairs. More
by JDRush
Employees Worked With
Jerrell
September 13, 2015
Thank You My experience was great I was welcomed. Told what to expect and every thing was as stated. The Staff is Great. Thank You for a easy and welcoming ex My experience was great I was welcomed. Told what to expect and every thing was as stated. The Staff is Great. Thank You for a easy and welcoming experience. More
by NancyB123
Employees Worked With
Darrell Willoughby
September 12, 2015
service visit Jarrell, was very professional and easy to speak with. I realize that the inspection and oil change would last an hour, Some of the suggested "rep Jarrell, was very professional and easy to speak with. I realize that the inspection and oil change would last an hour, Some of the suggested "repairs" were not relevant to our car's situation. However, the length of time from his giving results of inspection and end of visit was longer than an additional hour. Also, the facility was not as good as the previous dealer. The waiting room had few seats, and a television playing in a relatively small space. In addition, the rest room had one stall for the whole facility. More
by miriam gerlach
Employees Worked With
Jarrell Powell
September 09, 2015
Tough negotiators but good guys Good crew, car good so far, hope it continues. When will you be getting a new building? Hoping everybody there is ahving a good day! Good crew, car good so far, hope it continues. When will you be getting a new building? Hoping everybody there is ahving a good day! More
by jenkins$
Employees Worked With
Nathan Diaz Mike Jones Danny Trenglove
September 06, 2015
Good Visit Excellent customer service. Every person that works there seems to really go out of their way to treat you right and make you feel comfortable. Excellent customer service. Every person that works there seems to really go out of their way to treat you right and make you feel comfortable. More
by setchell
Employees Worked With
Can't remember
