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Jenkins Kia of Ocala
Ocala, FL
2,187 Reviews
Head to Jenkins Kia of Ocala to buy or lease a new Kia or for your Kia service needs. Come to our Kia dealership in Ocala, FL, today and see our new and used Kia models for sale!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 8:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,187 reviews
November 06, 2015
Recall for door locks When I went inside Michelle was very helpful and told me that my recall would take 2 hours and showed me the waiting area. I was told to hel When I went inside Michelle was very helpful and told me that my recall would take 2 hours and showed me the waiting area. I was told to help myself to the coffee and donuts and she would come for me . She was very helpful and very pleasant and knowledgeable. More
by big "D"
Employees Worked With
Michelle
November 01, 2015
very courteous; helpful and polite They listen to what you're saying and help you everyway possible. The salesman (John} went out of his way to get me the deal I wanted and then help me They listen to what you're saying and help you everyway possible. The salesman (John} went out of his way to get me the deal I wanted and then help me switch my personal things to the new car and don't let me leave out the very polite and courteous Tiffany who called me to come to Dealership and greeted me when I arrive and check on me constantly asking if there was anything she could get me and thanks that I wasn't there 12 hours as usual. More
by mgra5676
Employees Worked With
John,Tiffany
October 27, 2015
Oil change. Excellent price for an oil change, and the car was ready when promised. Included car wash and excellent staff. I Will definitely come back again to t Excellent price for an oil change, and the car was ready when promised. Included car wash and excellent staff. I Will definitely come back again to this dealership More
by Biff
Employees Worked With
Can't recall
October 26, 2015
Great Service Everyone was extremely helpful and friendly. Very impressed! It did not take very long for us to get the service that we expected. Thanks for a gre Everyone was extremely helpful and friendly. Very impressed! It did not take very long for us to get the service that we expected. Thanks for a great experience. More
by charlieblythe
Employees Worked With
Jarrell
October 15, 2015
Lube, oil, & filter I was in and out in short order, including a wash. Also had acceleration problem checked out, but mechanic couldn't identify it. A little disappoint I was in and out in short order, including a wash. Also had acceleration problem checked out, but mechanic couldn't identify it. A little disappointed in that. More
by itsme34491
Employees Worked With
Michele
October 13, 2015
Stay Away! My husband and I just completed a Chapter 13 Bankruptcy and I needed a new(er) car. I had been researching vehicles for months and knew that I was in My husband and I just completed a Chapter 13 Bankruptcy and I needed a new(er) car. I had been researching vehicles for months and knew that I was interested in a used Acura RDX or a used Jeep Grand Cherokee. I filled out an online application with a company that supposedly worked with people just coming out of a bankruptcy. They directed me to Kia and a lady named Karla (w/Kia called me). Karla was helpful and nice and said they could have a couple of Acura RDXs there for me to look at. That is the last and only good thing I have to say about Jenkins Kia. I will try to make my 3 hour ordeal a short story rather than long. I feel I need to mention first that I was very upfront about my bankruptcy discharge and that I was looking to re-build my credit. I was taken to their run down offices and paired with salesman Jeff who said he was a good guy who did not pressure, etc. - basic good 'ol boy attitude. He wanted me to see a new 2016 Kia Sorrento ("because why by used when a new one would cost the same?" ) This was basically a ruse to later tell me that I need to "lower my expectations" and pretty much "what the h-e-double L was I looking at a new car anyway in my financial circumstances?" I reminded him that he directed me to the new car. He also said I was in no position to bargain and pretty much had to accept what I was offered. Oh, and when I first got there, he said "you don't want an Acura - that's for a certain class of people..." Mind you, I work in a professional job probably earning more than he does and dressed better than he did. He then tried to sell me on a 2014 Kia Sorrento. What a joke. It REEKED of cigarette smoke, had gouges in the interior plastic and had cloth seats (the one thing I said I did not want). When I pointed all of this out, he said "It's used!" Ok, did he think I was that stupid? Yea, I'm a woman so he probably did. My 12 year old used car looked way better than their 2 year old used car. He tried to pull every trick in the book (I researched used car salesman tricks/tatics before looking). At one point, when I told him terms on the new Kia weren't acceptable, he said "you're killing me...my boss is gonna yell at me!" I told him that I was sure he said that to everyone and I did not feel sorry for him. Another time, when I was outside, he banged on the class and motioned for me to come inside to tell me he had a "great deal" on that sub-standard used car. How tacky. Banging on glass and summoning me inside? Really? I had had enough and told him I was hungry and heading for lunch. He insisted he was going to submit my application for the stinky used car. I told him not to because I was not interested. He said he'd submit it anyway and to call him after lunch (yea, right) and he'd find more cars to look at. I never did get to see the Acuras. I could not get out of there fast enough. I ate lunch, called BMW of Ocala (who had driven a car from the BMW of Gainesville for me to look at) and headed over there. They treated me like gold. I was treated no differently than someone buying a $90,000 BMW. Beautiful showroom/offices, refreshments, peaceful. I was given a very fair deal on a 2013 Jeep Grand Cherokee Overland Summit and couldn't be happier. If you want a pleasant car buying experience, go see Frank at BMW of Ocala. Oh, and do your research (on cars, prices and used salesmen!) More
by Worthy of More than Jenkins Kia
Employees Worked With
Jeff
October 02, 2015
Everyone was Pleasant and helpful Everyone was pleasant and helpful with a very nice attitude quick service as I work and had to get back to work on time thank you for your excellent s Everyone was pleasant and helpful with a very nice attitude quick service as I work and had to get back to work on time thank you for your excellent service More
by Me2
Employees Worked With
Michelle, Michael,
September 20, 2015
Great service Exceeded my expectation. Very friendly and professional. Oil change tire rotation and an all points checkup. Found that I had a low battery. All fixed Exceeded my expectation. Very friendly and professional. Oil change tire rotation and an all points checkup. Found that I had a low battery. All fixed up at a reasonable price. Plus a wash and vacuum. Most excellent. More
by MrBjorkable
Employees Worked With
Service Manager. Very helpful
September 19, 2015
Oil change I was impressed with the service and people. Thought they did a great job and in a good time Would recommend to others, I was very satisfied with th I was impressed with the service and people. Thought they did a great job and in a good time Would recommend to others, I was very satisfied with the whole transaction. More
by Chris425
Employees Worked With
Michele
September 17, 2015
Very Nice The service department was very nice with coffee and donuts, Jerrell was really knowledgeable and seemed to care and take pride in his position. This The service department was very nice with coffee and donuts, Jerrell was really knowledgeable and seemed to care and take pride in his position. This was my first visit to Jenkins Kia and I was very pleased. More
by strawhat22
Employees Worked With
Jerrell
