Jenkins Kia of Ocala

OUR BUYING EXPERIENCE. THE SALES REP JOSUE RUIZ WAS EXCEPTIONAL. JAUN DEL ARCO WAS EXECPTIONAL. ANDY McKAY DID NOT EXPLAIN TO MY WIFE AND I ALL OF OUR FIFANCIAL OPTIONS AND THE SALES REP JOSUE RUIZ WAS EXCEPTIONAL. JAUN DEL ARCO WAS EXECPTIONAL. ANDY McKAY DID NOT EXPLAIN TO MY WIFE AND I ALL OF OUR FIFANCIAL OPTIONS AND DID NOT ANSWER ALL OF OUR QUESTIONS. LISTEN TO THE TAPE. DESIREE WAS VERY PLEASENT AND HELPFUL. More

car buying experience I had an extremely pleasant car buying experience dealing with Byron, Andy and Ryan, I was completely satisfied with the transaction. I will visit thi I had an extremely pleasant car buying experience dealing with Byron, Andy and Ryan, I was completely satisfied with the transaction. I will visit this dealership for maintenance and future car buying. More

The best experience ever! Juan and Steve are wonderful and make you feel like family. They took care of my family while we were there and made buying a new car a great experien Juan and Steve are wonderful and make you feel like family. They took care of my family while we were there and made buying a new car a great experience and painless. I would recommend them to anyone. Thank you guys! Jenkins Kia is were to go! More

oil change Had an appointment for an oil change. The service personnel was very friendly and courteous. I was taken care of immediately and my car was finished i Had an appointment for an oil change. The service personnel was very friendly and courteous. I was taken care of immediately and my car was finished in a relatively short time. This is the second time I've had my oil changed here and I am very pleased with the service. I've also had service to have a head light assembly replaced on my 2017 Kia Sorento. The part was ordered and service completed in a very timely manner. More

Wonderful! Our appointment was with David Lavish. We got there very early and David was with another customer. Jim Wooten really stepped up and took great care Our appointment was with David Lavish. We got there very early and David was with another customer. Jim Wooten really stepped up and took great care of us. We knew what we wanted and Jim found it for us in inventory. We discussed the options and price. Jim was very knowledgeable and thorough. Jim also introduced us to several people in the service department and everyone was friendly. While the car was in final prep, David Lavish stopped by to check on us. Everyone was so kind. Just a few papers to sign and we drove off in our new car! More

Oil change Excellent service. They checked for recalls and service notices. Checked the car completely in a timely manner. I was very pleased with their service Excellent service. They checked for recalls and service notices. Checked the car completely in a timely manner. I was very pleased with their service department. More

excellent and very informative and helpfull Mason took the time to explain all the features of the car that I ultimately purchased. He was very patient and knowledgeable. I appreciate all the Mason took the time to explain all the features of the car that I ultimately purchased. He was very patient and knowledgeable. I appreciate all the time he took with me over several days until I made my decision to buy. More

Fun & Fair Trading in my motorcycle for a car, I wanted the Soul for light hauling. My wife loved my Kia Soul, the pricing was fair & I bought her one too. Trading in my motorcycle for a car, I wanted the Soul for light hauling. My wife loved my Kia Soul, the pricing was fair & I bought her one too. More

Great Sale Horrible Service Department We purchased a 2015 Kia Soul with 19,000 miles. We also purchased an extended warranty for $2,000. The sales experience was typical car dealership. No We purchased a 2015 Kia Soul with 19,000 miles. We also purchased an extended warranty for $2,000. The sales experience was typical car dealership. No negotiating and zero for our trade-in. The salesman was friendly and informative. The salesman went out of his way to make our experience a good one. He even made several follow up calls to us. The finance guy was nice and informative. He even had an extra key made for us because we were given a second key but it was for some other car. It took hours to complete the sale. We drove the car home and realized there was a rattle in the dash on the passenger side. We made an appointment for the service department to get it fixed. They gave the car back stating that the blower motor for the A/C was loose and they tightened it. We took their word for it. As we drove off the lot and down the street we realized that the same exact rattle in the same exact place on the dash on the passenger side was still there. I called Kia to let them know and they made another appointment for the service department to check out the rattle again. We took the car back in and after about 30 minutes the service guy came out and said they could not hear a rattle. I told him I wanted someone to ride with me in the car. So, he got in the car and drove down the road. When I heard the rattle the guy kept saying he didn't hear it. So I drove over bumps and the rattle was clearly there in the dash on the passenger side. The service guy said he only heard a rattle in the back of the car. I told him to hold down on the dash where he was sitting and the rattle would stop. He refused to do do that. So we got back to the shop and I asked to have a supervisor drive with me. Another guy got in the car and we drove down the road. He heard the rattle in the dash on the passenger side of the car. He said that they really did not want to tear the dash out and did I really want them to be tearing out the dash? I said I want the rattle fixed and I want it fixed correctly. He suggested that I drive the car for a few more weeks and the rattle would either get worse or go away. The same rattle that I took the cat into service for the first time is still there. At this point I really don't want to waste my time going back to service forth to give me the run around because they either don't know how to fix it or they they just plane and simply do not want to. However, I will now have a sour taste in my mouth for KIA and will not be back to buy a car from Ocala KIA and I would never recommend a dealership that does not want to fix a simple rattle or honor a warranty. I just hope a simple rattle in a dash was worth losing a customer and possible referrals. More

a square deal I thought I was perhaps too far underwater to trade up for a new Kia Sedona, but Sales Managers Cori & Daniel, as well as F&I guy Gary (on loan from J I thought I was perhaps too far underwater to trade up for a new Kia Sedona, but Sales Managers Cori & Daniel, as well as F&I guy Gary (on loan from Jenkins Hyundai) made it happen - and on the terms I'd originally laid out at the start of my visit. There was no pressure or guilt trip, just a sincere desire to try to accommodate my requirements for the monthly payment that I was willing to commit. Salesman Josue was also an active - and consistently positive - factor in the equation. Well done. More