Jenkins Kia of Ocala

Confuse customer with varies offers My experience as a lady senior citizen was unfortunately not good. I feel as if I was definitely taken advantage of by the management. I was there f My experience as a lady senior citizen was unfortunately not good. I feel as if I was definitely taken advantage of by the management. I was there from 3 until 8pm mostly talking in a small room. I asked several times to just allow me to go to the Honda dealership close by and check on the value of my Honda Accord, and then I'd come right back, but each time I asked I was told "We will work with you because we are a High Volume Dealership," Well most all dealerships feel that way but once you say you need time to decide they understand! Also I was push into paying sticker price, which I have never in my life even heard of, for a "One of a Kind" Kia Soul supposably the "Only one in Florida" that I didn't need or really even want. I said several times I don't mind waiting a few days while for one without black seats was ordered, which was all I was asking for. However, always I was redirect to the special one with offers to pay my interest for three years or to up the resale trade in value of my car... Well on my way to Publix the other day as I stopped at a red light low and behold there right beside me was another "One of a Kind Kia" just like mine except for the main body color, I found that Amazing! I need to mention two other things: one the sales man was very nice and did a nice job as far as showing me the Kia; the second thing is I'd like a list of what I will have to possibly pay for as far as service on my Kia is concerned since I was told a list of things I would not have to paid for, but I have nothing to show when I go in for service except a very small and limited coupon book. Mr. Trengrove told me I would save about $7000 by buying the service contract, but I have nothing to show except this coupon book that only goes to 37,519 miles. My Honda had a coupon book that I was still using at 95,500 miles. ??? In addition, I have nothing to show anyone about having the paint coverage. I still have AutoButler treatments available on my Honda that were 4 hour treatments each at the dealership about three to four times a year. I would love to speak to someone by phone, but I had only 2 calls from the dealership when I was not available to talk, but I gave them a convent time to return the call but they never did. I might add these 2 phone calls were one full month apart. I appreciate information in writing concerning what I paid for as far as the service benefits that I paid for at the time of sale. More

Assumed the gas gushed was not regulating properly. My car was tested for the gas guage and was driven. Gas was added to test the guage and found it acting properly. My car took about $6.00 of gas to My car was tested for the gas guage and was driven. Gas was added to test the guage and found it acting properly. My car took about $6.00 of gas to get it up to full. Thank you at no charge. Super service. More

Wonderful experience Had windows tinted and everyone was very nice. They kept us informed and had the windows done in less time than we expected. Always a friendly atmosph Had windows tinted and everyone was very nice. They kept us informed and had the windows done in less time than we expected. Always a friendly atmosphere. More

Awesome! Awesome!Awesome! -Aolani Remington made all of the difference in buying a car. There was no pressure and he was very helpful. He came up to us immediately when we were in the Remington made all of the difference in buying a car. There was no pressure and he was very helpful. He came up to us immediately when we were in the parking lot and introduced himself. We are very happy about our new car! ? More

sales personnel and finance I found the sales people of Jenkins Kia of Ocala most kind and courteous, very helpful. I would recommend them to anyone. Price was right. I found the sales people of Jenkins Kia of Ocala most kind and courteous, very helpful. I would recommend them to anyone. Price was right. More

Vehicle purchase Very friendly and very helpful getting me into a vehicle. I recently went through a divorce and didn't think that I would be able to get a vehicle bec Very friendly and very helpful getting me into a vehicle. I recently went through a divorce and didn't think that I would be able to get a vehicle because my credit took such a hit because of the divorce and they worked with me to find a finance company that would take me and I drove out of there with a brand new 2017 vehicle. I left the lot with 68 miles on it and I'm very happy with my purchase and the customer service was very friendly. More

Customer Had a very awesome experience . Had a great salesman . Mr Byron catered to everything answered all my question , was very helpful throughout the whole Had a very awesome experience . Had a great salesman . Mr Byron catered to everything answered all my question , was very helpful throughout the whole process .. I would definitely refers all to go there !!! More

He takes care of your family like his own!!! My mother purchased a car from Byron, she did not want to wait until I could go with her and went by herself! We have all heard terrible stories to go My mother purchased a car from Byron, she did not want to wait until I could go with her and went by herself! We have all heard terrible stories to go along with this scenario. My mother being an older woman and alone I feared that she would be taken advantage of but I was unable to make it the day that she went to Jenkins Kia of Ocala and she was unwilling to wait. She worked with Byron and he took care of her, she got amazing pricing no haggling and was very pleasant. She is so very pleased with her purchase and tells everyone of the amazing experience that she has had with Byron. She says that she felt like he really took care of her as if she was family. I would say don't buy anywhere until you have gone to see Byron at Jenkins Kia of Ocala first as I have yet to determine if she is happier with her car or her experience with the salesman which I think says that this man did an amazing job! She even came home knowing how to operate all of the technology and she is a woman who doesn't know how to use a computer! Thank you for your help in taking care of my mother I am glad that she crossed paths with you it definitely eased my fears after reviewing everything and hearing how pleased she is. More

Walk in great service I was a walk in for oil change in my Kia and was treated like a king. I appreciate your dedication to service and customer serviece I was a walk in for oil change in my Kia and was treated like a king. I appreciate your dedication to service and customer serviece More

A wonderful experience buying a car! My salesman, Josue Molinari, knew about this car and it matched what we were looking for. We have driven the car for a few day and the car is depend My salesman, Josue Molinari, knew about this car and it matched what we were looking for. We have driven the car for a few day and the car is dependable, comfortable and meets our needs so we can have with us our walker and the wheelchair. My partner, a friend and myself are big people and when we went for a ride we had plenty of room and road in comfort. The sound system produced wonderful sound for our enjoyment. Scotty Hancock, the finance manager, new his job and lead us through all the paper work of financing our car with ease and mad us feel very comfortable. . More