Jenkins Hyundai of Ocala - Service Center

Owner Very friendly service. Oil change and rotation turned into "mild" alignment and wheel balance for $180. If it needed it that's fine but it was not exp Very friendly service. Oil change and rotation turned into "mild" alignment and wheel balance for $180. If it needed it that's fine but it was not expected at 14,000 miles. More

service appointment the engine light came on, and I called for an early appointment the next day. no problem, handled very efficiently. the young woman greeted me at th the engine light came on, and I called for an early appointment the next day. no problem, handled very efficiently. the young woman greeted me at the car, and took me to meet Pete, service advisor. Pete handled everything very well, and his estimate of how long the service would take was right on the money. an extremely pleasant visit. also, enjoyed the coffee and donut.. thank you. More

Honorable Since purchase,have come to place trust in service, appreciate discussion of cost considerations, and frankly enjoy the hospitality. This is the first Since purchase,have come to place trust in service, appreciate discussion of cost considerations, and frankly enjoy the hospitality. This is the first time (in 47 years of owning a vehicle) that I chose to limit any service performed on my car, exclusively to Ocala Hyundai. They have proved themselves to be honorable. More

Oil change Took car in for oil change and found out it also needed to have the door locks replaced. I was told they could do it now but it would not be finished Took car in for oil change and found out it also needed to have the door locks replaced. I was told they could do it now but it would not be finished that day. (Oil change appointment was 3:30) Keith made arrangements for me to have a rental car until my car was finished the next day. The next day when I came in to get my car I had an appointment that I had to,keep. Keith got me on my way quickly. Very please with the way He took care of everything. More

Service Department The service department at Jenkins Hyundai is courteous, friendly and efficient. Waiting time is minimal and the waiting room is clean, comfortable and The service department at Jenkins Hyundai is courteous, friendly and efficient. Waiting time is minimal and the waiting room is clean, comfortable and a pleasure while waiting. We have had service done on our vehicle for about 4 years now and it is always a pleasure. More

Satisfied customer I was treated with respect. I felt that the service writer cared about me as a person as well as a customer. I will be back in the future. I was treated with respect. I felt that the service writer cared about me as a person as well as a customer. I will be back in the future. More

Good Experience The people here were friendly, courteous and true to their word. I was told my vehicle would be ready in 45 minutes and, by golly, didn't he call me The people here were friendly, courteous and true to their word. I was told my vehicle would be ready in 45 minutes and, by golly, didn't he call me in 44 minutes. The waiting area was clean and well stocked with magazines and refreshments as well as WIFI and television usage. All made for a pleasant visit. More

Great job Keith always provides great customer service. I will keep bring my car back for service. Was taken care of quickly. And work done for price stated Keith always provides great customer service. I will keep bring my car back for service. Was taken care of quickly. And work done for price stated More

Excellent service dept - sales rude and obnoxious Visits to service dept have been best experiences ever. Sales dept, specifically the managers, we're rude, demeaning and obnoxious. Very happy with t Visits to service dept have been best experiences ever. Sales dept, specifically the managers, we're rude, demeaning and obnoxious. Very happy with the 2013 Elantra purchased, but asked how they arrived at the final price. I rough figured about a thousand less. I was told if I didn't like the price, I should have bought a less expensive vehicle, another mgr told me I shouldn't have signed anything, all dealers have hidden costs. All I wanted was a clear explanation. Sent same review to corporate - nothing, no calls. Have purchased two vehicles from Jenkins, I won't make that mistake again. More

Jenkins Hyundai Service I have had a lot of interface with different vehicle service departments, but Jenkins of Ocala stands head and shoulders above all of them. What mak I have had a lot of interface with different vehicle service departments, but Jenkins of Ocala stands head and shoulders above all of them. What makes Jenkins different is the professionalism of their staff and the assurance that service or repairs will be done right the first time. Pete Palys, my service writer, is knowledgeable, informative, and never appears as being unconcerned or pushy when I bring my vehicle for service. Ron Thompson, the technician whom I request to perform the service or repairs on my vehicle treats my vehicle as if it his own. Even though these two employees of Jenkins Hyundai are the ones who I have the most interface with for the past four years, I suspect that my experience with them is the culture of this dealerships service department. More