Jenkins Hyundai of Ocala

We were looking for something with a lower price as the economy has hit our house hold pretty hard. We were shown two options and one we said we liked and would be back for. When we came back, it was sold economy has hit our house hold pretty hard. We were shown two options and one we said we liked and would be back for. When we came back, it was sold already. We get that it happens, but Nico brought out another car that "wasn't available" earlier that day. Had the bells and whistles we wanted in the expensive car we couldnt afford and looked like the car we originally wanted. We aren't sure why it wasn't available earlier to see but we went with it anyways. They did a quick, not so detailed, detail on it as it was pretty dirty. It had hail damage and bumper damage but was overall in decent condition. One of the perks that got me to buy it was the bluelink capabilities. We were really excited for that as we are avid travelers with toddlers and thought that was perfect for our family. Once the purchase was completed, Nico set up my bluelink account and said it would take 24 hours for all features to show up. It instantly said the car needed maintenance and Nico assured me it did not. I still don't feel like that was the truth. It looked as if someone had just traded in the car within the last several days. 24 - 48 hours latee, bluelink still doesnt work. Ive been in contact with bluelink help desk and they state the car's software is outdated and wont be updated till possibly end of the year or longer. This was never checked prior to sale nor when the car was "inspected". This has left me feeling like my transaction was not truthful in all this car's issues or the customer service we recieved. Now I have a car with technology I was looking for, but it doesn't work. Therefore, wasted money. More

This is the second time that I had the pleasure of working with Haley. She was very helpful three years ago when I leased my 2023 Tucson, she went far above to make sure that everything went smoothly. working with Haley. She was very helpful three years ago when I leased my 2023 Tucson, she went far above to make sure that everything went smoothly. Now that I needed help I was pleased to find out that Haley was still the Business Mgr.. She,as before went out of her way to make sure all went well. Jenkins of Ocala has taken care of me every time I came in for service, that's why I still drive 45 minutes to have car serviced, Sam Hannah is a great service advisor.Can always count on Jose to go over everything that you need yo know about your new car.Timmy was very helpful making sure to show me all the vehicles that I might be interested in looking for, showed me many until I found the one for me. More

Thank you very much for the kind attention you gave me. Thank you for allowing me to experience the comfort of driving the car and learn about everything it offers before purchasing it. I truly appreciate Thank you for allowing me to experience the comfort of driving the car and learn about everything it offers before purchasing it. I truly appreciate that you understand how important customer service is. Thank you, Ismael, for taking the time to explain, clarify my doubts, and be patient with my expectations. Thank you, Mr. Patrick, for your kindness, and God bless your family. And thank you to the young man who helped me translate it into English. Keep it up, and you will always be highly recommended, and we will always want to come back. I love Hyundai. More

Friendly and welcoming staff. Had a good experience. Special thanks to Nicolas Esstrada, Rocky Deleon, and Nick Minner for making our new car decision pleasurable. Had a good experience. Special thanks to Nicolas Esstrada, Rocky Deleon, and Nick Minner for making our new car decision pleasurable. More

Wonderful buying experience. Carolyn makes it very easy and is concerned that you get what will work for you at a price you are comfortable with. Matt makes sure everything is bu Carolyn makes it very easy and is concerned that you get what will work for you at a price you are comfortable with. Matt makes sure everything is buttoned up. Great team. More

I have always been pleased with Carolyn Davis in sales and the maintenance work at Jenkins Hyundai. and the maintenance work at Jenkins Hyundai. More

Did not detail the car Did not take time to show operation of car 🙃 that operation of car 🙃 that More

Jenkins of Ocala is without a doubt very professional and willing to go the extra mile. I was so pleased with their sales force and the service department that I was waiting for my car, talked to a sales rep willing to go the extra mile. I was so pleased with their sales force and the service department that I was waiting for my car, talked to a sales representative and bought a new vehicle. More

I had an excellent experience and was able to get the vehicle I was most interested in. They had to go to a different dealership to obtain the vehicle in the color I wanted with the custom package I was vehicle I was most interested in. They had to go to a different dealership to obtain the vehicle in the color I wanted with the custom package I was looking for, and they got it! Talk about going the extra mile, I am very happy in my new Hyundai Santa Cruz. And I look good too. More

Very impressive dealership, we made an appointment and were welcomed at the door Miranda took care of us making the test drive and negotiating as pressure free as this can be. And Tom in finance added to were welcomed at the door Miranda took care of us making the test drive and negotiating as pressure free as this can be. And Tom in finance added to this as well. We're happy with our purchase and would recommend Jenkins Hyundai to everyone. More