Jenkins Genesis of Ocala

I would highly recommend *steering clear* of this dealership, which has demonstrated a willingness to scam older folks. My 82-yr-old father lost the equivalent of $40,000, consisting of his trade-in dealership, which has demonstrated a willingness to scam older folks. My 82-yr-old father lost the equivalent of $40,000, consisting of his trade-in vehicles and a large amount of cash, ending up with nothing to show for it. They sold him a Genesis G80 when he wanted a G90, with a $280 per month payment. But when he returned two days later to say he really wanted the G90, as he originally told them, they obligingly gave him one, but now he was on the hook for $2500 per month, because his equity from the first purchase was now somehow “gone”! They did this to an 82-yr old widower on a fixed income who simply wanted to finally have a nice new car. When he went back a week later to say he could not afford the ridiculously high payment, they told him he would “figure it out.” They then traded this overpriced G90 for a GV80, an SUV that he really didn’t want, and lowered his payment to $1700 per month by extending it from 3 to over 6 years! He would have ended up paying $150,000 for a $72,000 car that he never wanted in the first place. This is in addition to the $40,000 in equity that mysteriously disappeared when they saddled him with the $2500 per month payment. He finally brought the car back for a voluntary repossession, just to be done with this xxxxxxx establishment – he even returned a TV they gave him as a consolation prize. However, they actually returned the car back to his house and left it there (minus the TV, of course). The General Manager, Salina P, told my dad that her dealership was now out of the picture, and he would need to deal directly with Genesis finance in Texas. So now, he has no car, is $40,000 poorer, and is threatened with a lawsuit for the difference between the putative value of the last car and the price Genesis eventually gets for it when they sell it to someone else. AVOID THIS DEALERSHIP! They are crooks. More

The sales manager, Zachary Purvis and finance manager David Lenkowski were so nice during the pre-purchase process. Both answered phone calls and emails very quickly. As soon as the purchase was over, David Lenkowski were so nice during the pre-purchase process. Both answered phone calls and emails very quickly. As soon as the purchase was over, both did not answer emails, texts or phone calls. Had to get Genesis corporate involved to obtain required certified preowned paperwork. They received their sales and money and did not want to followup with a new customer. Worst car buying experience. More

Carolyn Davis made the buying experience seamless! She had the car ready to test drive when I arrived and I ended up purchasing that day. I love my new Genesis :) She had the car ready to test drive when I arrived and I ended up purchasing that day. I love my new Genesis :) More