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Jenkins Ford Lincoln of Crystal River - Service Center

Crystal River, FL

4.7
1,053 Reviews

1,053 Reviews of Jenkins Ford Lincoln of Crystal River - Service Center

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January 28, 2022

Was not informed when I called to get my truck serviced that I had to pay a service fee if my warranty didn't cover the work More

by neonpink2518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure there name
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates. Please feel free to contact me with any further questions or concerns at 352-564-8668 ext. 5252. Desiree Bower Customer Relations Manager

January 28, 2022

Very friendly clean and efficient from all departments I would recommend jenkins dealership to anyone 😁 More

by MAECORDIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Riggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demi Wightman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for your recommendations and your 5-star rating!

January 28, 2022

Took car in for a recall. They got it in right away were done in the same day. Everyone was nice. More

by LEANNESMITH155
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you so much for your kind words about your service visit! We appreciate your business!

January 27, 2022

service was perfect and they helped me with the FordPass stuff which reduced the price of my service call More

by ANDY91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Moore
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We appreciate you taking the time to give us a 5-star rating!

January 27, 2022

Excellent customer service. The staff was extremely friendly and knowledgeable. They were able to assess my car and understand the issue very fast. Provides detailed timelines with solution. Will defin More

by JLELKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We appreciate you taking the time to give us a 5-star rating!

January 27, 2022

The service staff was very helpful and very pleasant. I will definitely be back to do business with them. More

by ASHLEY_OGLESBY23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Oglesby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demi Wightman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for your continued business and your PERFECT rating!

January 27, 2022

Brought one truck in for service and traded our other truck in for a new one while we were there. Our experiences with both the service department and the sales process was exceptional. More

by RWILBUR2426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Bidlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Worlton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We appreciate you sharing your experience with us. Thank you for your 5-star rating!

January 27, 2022

Great service! Service department awesome as always! Never disappointed. Service is always fast, honest and friendly. More

by susanharmony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear our team took such great care of you. You are the reason we are here!

January 27, 2022

Great service employees and know what they are doing. Will continue to come to the dealership. More

by SUSUPUG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for your continued business and your 5-star rating!

January 27, 2022

Amazing service personnel and all staff are excellent and helpful and very caring!! They get them job DONE More

by CHERYLHUTCHINSON54
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear our team provided you with great customer service!

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