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Jenkins Ford Lincoln of Crystal River - Service Center

Crystal River, FL

4.7
1,054 Reviews

1,054 Reviews of Jenkins Ford Lincoln of Crystal River - Service Center

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February 25, 2022

I like this dealership because of their proximity, and they seem genuinely concerned with their customers satisfaction. Unfortunately, they are understaffed, and service is inordinately slow. My oil chang More

by ewagner2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Hello, Thank you for your honest feedback. We do apologize for the lengthy wait times. We are in the process of hiring more technicians though. But we are pushing to lower these times for sure! We appreciate you sticking with us in these trying times. If you would like to discuss this or any other concerns you may have. Please feel free to call me anytime at the dealership! Thank you, Desiree Bower 352-564-8668 ext. 5252

February 24, 2022

Took my F350 Diesel in for service, oil change, fuel filters, and tire rotation. Check engine light still on when I picked up, never diagnosed problem. Come to find out there are chewed wires leading to More

by FIONARIOUX68
Recommend Dealer
No
Employees Worked With
Mike Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. I will speak with the Service Manager Brent Moore about this situation and we will certainly use this as a coaching opportunity for our associates. And thank you for making me aware of this situation! I would like to hear more about this situation or any other concerns you may have. Please contact me anytime at the dealership. Desiree Bower Customer Relations Manager 352-564-8668 ext. 5252

February 24, 2022

All the Service staff was professional and courteous. Our service was completed in a timely manner and within the cost estimated. More

by MATKINSON0920
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Riggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demi Wightman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for your PERFECT rating!

February 18, 2022

Gave high end estimate and long term finish. Bill was half and picked up 4 days early. Cant beat that! Anthony was very polite! More

by Notsoezretired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We appreciate you taking the time to give us a 5-star rating!

Feb 22, 2022 -

Notsoezretired responded

You are quite welcome!

February 18, 2022

They Always treat me with Respect and are straight forward with me on what needs to be done with my Car and I love that!!!!!!! More

by NOLES980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for taking the time to review your experience!

Feb 22, 2022 -

NOLES980 responded

Your Welcome and Thank You again for the Great Service All These Years!!!!!!!

February 17, 2022

We had a little confusion whether my repair was covered under my extended warranty but the service provider hopped on it got everything straightened out. I was in and out in about an hour. I loved the f More

by LUCKYDL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We appreciate you sharing your experience with us. Thank you for your 5-star rating!

February 16, 2022

I brought my truck in for a oil change and tire rotation. Mind you I had an appointment. I was told when I got there they were behind and it would be an hour and a half before it was done. An hour and a half More

by rmorton4050
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Malec
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who he was
Feb 22, 2022 -

Jenkins Ford Lincoln of Crystal River responded

I am sorry that your experience was only 3-stars. If you would like to discuss your experience with me, please feel free to call me anytime! Thank you, Desiree Bower Customer Relations Manager 352-564-8668- EXT. 5252

February 14, 2022

Always pleasant polite and helpful Listens to customers needs Timely courteous call back every time More

by LSTILSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for taking the time to give us your 5-star rating!

February 13, 2022

Jenkins Ford has always provided first class service. Customer relations, and explaining clearly services needed are excellent. Work completed in a timely fashion. More

by JOZGL2@bellsouth.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear you had a positive experience. Thank you for choosing us!

February 11, 2022

Great service. All employees were positive supportive and polite. Service on my car was excellent. The waiting room was pleasant and clean. Will return for a future service. More

by NINTHOLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to know our team provided you with a five-star experience. Thank you for your business and the positive review!

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