Jenkins Ford Lincoln of Crystal River - Service Center

Friendly and knowledgeable people work at Jenkins Ford. Michael Miller is a terrific people person. My Lincoln was fixed well. Michael Miller is a terrific people person. My Lincoln was fixed well. More

Excellent service very customer friendly. Service rep was amazing. Will definitely be back. Thank you Service rep was amazing. Will definitely be back. Thank you More

Very good customer service. Have taken my vehicle there before and relied on their service. Have taken my vehicle there before and relied on their service. More

Customer service was good; communication and explanation were helpful. Great waiting room with coffee and donuts in the morning. Identified work that needed to be done and followed up to resolve any open were helpful. Great waiting room with coffee and donuts in the morning. Identified work that needed to be done and followed up to resolve any open issues. More

Christian Hafer was awesome to deal with. He did a great job for us both. Very friendly and knew what he was talking about. He did a great job for us both. Very friendly and knew what he was talking about. More

They have always been really good to me when I go there . Thank You! Kimberly Hollback Thank You! Kimberly Hollback More

Service rep knew how to solve my problem. There was an opening so work began rightaway and I was out the door in a little over an hour. There was an opening so work began rightaway and I was out the door in a little over an hour. More

Oil change is very pricey at $136. 62! It did include $35 for an in-cabin air filter....but still extreme. Staff very friendly, just too expensive for an oil change. 62! It did include $35 for an in-cabin air filter....but still extreme. Staff very friendly, just too expensive for an oil change. More

Aaron was very cureous and knowledgable regarding the servicing of my vehicle A pleasure to work with. Brent is also very knowledgeable and helpful in resolving any service issues. servicing of my vehicle A pleasure to work with. Brent is also very knowledgeable and helpful in resolving any service issues. More

I made an appointment for an oil service. I have a pre-paid premium maintenance plan but was not expecting this one to be covered. However, Anthony was able to ensure it was covered under m I have a pre-paid premium maintenance plan but was not expecting this one to be covered. However, Anthony was able to ensure it was covered under my pre-paid plan. He also noted we were due for a tire rotation and took care of that as well. He was very good at explaining the work and keeping me informed. The only issue I was not satisfied with was the DEF top off. I was charged $37.70 for adding 2.5 gals of DEF even though a complete DEF fill is covered by my maintenance plan. I was also offered a free car wash using $50 of unused customer cash in my Ford account that Anthony found for me. However, due to charging me for the DEF on top of the car wash the $50 did not cover the full amount and I had to pay out of pocket for the difference. I did not catch this at the time but when I called back Anthony was able to confirm that I was charged for the DEF but did not offer to refund the amount I ended up having to pay even though the entire visit should have been covered. This is the only reason I did not rate the visit higher. More