Jenkins Ford Lincoln of Crystal River - Service Center

Honest service department for sure. They found where another Ford dealer did not rotate my tires correctly and quickly fixed the issue. Thank you everyone! They found where another Ford dealer did not rotate my tires correctly and quickly fixed the issue. Thank you everyone! More

Still having issues with the rear end. Waiting on Ford factory to see what they are going to do for repairs Waiting on Ford factory to see what they are going to do for repairs More

Very friendly and helpful and very respectful! ! I would recommend this place to everyone ik ! I would recommend this place to everyone ik More

Purchased backup camera online. Ford says not the right one but part number is identical. Ford says not the right one but part number is identical. More

My service at Jenkins went quickly and smoothly and Anthony explained everything that they would do to my car. Anthony explained everything that they would do to my car. More

The lease return was very professionally done as I was bedridden at the time the salesman came to the house with all the paperwork including a big surprise a buy back offer the result of lower than expect bedridden at the time the salesman came to the house with all the paperwork including a big surprise a buy back offer the result of lower than expected mileage an excellent condition More

Length of time was not realistic, 5 days. Engine noise turned out to be a loose clamp on the exhaust. Was in formed on day 3 car was ready, I asked about the recall, (identified at drop off Engine noise turned out to be a loose clamp on the exhaust. Was in formed on day 3 car was ready, I asked about the recall, (identified at drop off) “let me check and I’ll call you back”. Two days later I reached out via text and was told “parts are not available yet”. I had to contact Jenkins each time over 5 days for a loose clamp and no parts for the camera recall. That’s excessive and would have asked for a loaner if I’d known. I’m told I’ll be contacted when the parts are in, bet? I was a service manager, one of my biggest frustrations was techs / people not calling customers proactively, even if you have nothing to say other than “haven’t forgotten about you”. When customers have to call for info after days go by it never sets the stage for a good customer service experience. The work that was done appears to have solved the noise issue. Thnak you! More

Very good about placing my wife and i in the vehicle we wanted as well as being attentive too our financial needs. Overall it was as close to enjoyable as a car buying experience can be. wanted as well as being attentive too our financial needs. Overall it was as close to enjoyable as a car buying experience can be. More

No surprises on any count. Pick up was punctual, feedback from the service department was timely and costs were within reason. Did not jump at the chance to sell me more tires Pick up was punctual, feedback from the service department was timely and costs were within reason. Did not jump at the chance to sell me more tires after my concern for tire ware was expressed. Vehicle was returned on time and not only washed but essentially detailed with all the bug debris removed from the wind shield and body. More

Dropped off on day of appointment. Service advisor very friendly. Time frame was shorter than expected. Service advisor very friendly. Time frame was shorter than expected. More