Jenkins Ford Lincoln of Crystal River - Service Center

The lease return was very professionally done as I was bedridden at the time the salesman came to the house with all the paperwork including a big surprise a buy back offer the result of lower than expect bedridden at the time the salesman came to the house with all the paperwork including a big surprise a buy back offer the result of lower than expected mileage an excellent condition More

Length of time was not realistic, 5 days. Engine noise turned out to be a loose clamp on the exhaust. Was in formed on day 3 car was ready, I asked about the recall, (identified at drop off Engine noise turned out to be a loose clamp on the exhaust. Was in formed on day 3 car was ready, I asked about the recall, (identified at drop off) “let me check and I’ll call you back”. Two days later I reached out via text and was told “parts are not available yet”. I had to contact Jenkins each time over 5 days for a loose clamp and no parts for the camera recall. That’s excessive and would have asked for a loaner if I’d known. I’m told I’ll be contacted when the parts are in, bet? I was a service manager, one of my biggest frustrations was techs / people not calling customers proactively, even if you have nothing to say other than “haven’t forgotten about you”. When customers have to call for info after days go by it never sets the stage for a good customer service experience. The work that was done appears to have solved the noise issue. Thnak you! More

Very good about placing my wife and i in the vehicle we wanted as well as being attentive too our financial needs. Overall it was as close to enjoyable as a car buying experience can be. wanted as well as being attentive too our financial needs. Overall it was as close to enjoyable as a car buying experience can be. More

No surprises on any count. Pick up was punctual, feedback from the service department was timely and costs were within reason. Did not jump at the chance to sell me more tires Pick up was punctual, feedback from the service department was timely and costs were within reason. Did not jump at the chance to sell me more tires after my concern for tire ware was expressed. Vehicle was returned on time and not only washed but essentially detailed with all the bug debris removed from the wind shield and body. More

Dropped off on day of appointment. Service advisor very friendly. Time frame was shorter than expected. Service advisor very friendly. Time frame was shorter than expected. More

They changed me $50 for shop supplies, the labor was more than the parts, the only good thing is they got the Truck in and on out on the same day “4 hours “ $995 dollars, ridiculous than the parts, the only good thing is they got the Truck in and on out on the same day “4 hours “ $995 dollars, ridiculous More

I had an appointment for an oil change and tire rotation and still waited almost 3 hours for it to get done and still waited almost 3 hours for it to get done More

Excellent service, the time that it took to do the job and prices …friendly and welcoming place!! and prices …friendly and welcoming place!! More

Excellent service department, professional service, knowledgeable, friendly staff. I was kept informed on the status of my car., service complete on time and as scheduled. knowledgeable, friendly staff. I was kept informed on the status of my car., service complete on time and as scheduled. More

Excellent service, the time that it took to do the job and prices …friendly and welcoming place!! and prices …friendly and welcoming place!! More