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Jenkins Ford Lincoln of Crystal River - Service Center

Crystal River, FL

4.7
1,061 Reviews
Call Service Center (833) 764-1395

1,061 Reviews of Jenkins Ford Lincoln of Crystal River - Service Center

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October 01, 2021

Completed oil change. They didn't wash the car as expected with Black Label service. More

by delvecch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hannah
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October 01, 2021

Very Helpful; MKT is a great Car; Great 4 extra space and hauling Family & Friend More

by JN.NOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Eining
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October 01, 2021

Mike, you’re a wonderful Service Advisor, you see to everything my Lincoln needs, thanks More

by KATHIVALENTINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
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September 30, 2021

vehicle was dropped off 1 week before "I" called to see progress .. once I left message .. than received call back ( check your call log) vehicle has been back twice now for same issues .. neither tim More

by larry.jaskowiak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Eining
Report | Print
Oct 13, 2021 -

Jenkins Ford Lincoln of Crystal River responded

We are sorry to hear that your recent experience was not worthy of all five-stars. We value you as a customer and want to ensure we are doing everything we can to exceed your expectations. Please respond privately with the best time and number/email.

Oct 13, 2021 -

larry.jaskowiak responded

took vehicle to another Ford dealership.. 2 days got vehicle back .. issue resolved

September 30, 2021

Very friendly and helpful. Got what I needed done. All preventative measures. Bought the truck there and will bring it back all the time for service More

by WISSELUCILLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Eining
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September 30, 2021

The service went fine. I was not happy though that my The service went fine. I was not happy though that my points we're not used as Anthony had said he was going to use them. Would have saved me well o More

by KEVIN.ASDAP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
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September 30, 2021

Excellent customer service fit me into an already full schedule when I needed service to leave town for emergency thank you so much More

by LAURIERASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department Anthony
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September 30, 2021

You were not able to solve problem re back up camera on a new vehicle, rep advised problem was with Ford in Detroit as Jenkins just took over dealership. Probably try Flammer in Spring Hill as distance from More

by spasek1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Houser
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Nov 12, 2021 -

Jenkins Ford Lincoln of Crystal River responded

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates. Please feel free to contact me at 352-564-8668 ext. 5252. Desiree Bower Customer Relations Manager

September 30, 2021

They always treat me right every time I go there!!!!!!!Thank You very much Anthony!!!!!!! More

by NOLES980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
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September 30, 2021

I bought a new lincoln mkz from Crystal Lincoln in July 2020 and someone tinted over the solar tint at the dealership. Since then Jenkins bought the dealership and now the tint is bubbling and they refuse More

by jbetts46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Eining
Report | Print
Oct 13, 2021 -

Jenkins Ford Lincoln of Crystal River responded

Customer satisfaction is extremely important to Jenkins. We would like to address your concerns regarding the window tint. Please respond privately with your contact information.

Oct 13, 2021 -

jbetts46 responded

Jbetts46@tampabay.rr.com

Oct 21, 2021 -

jbetts46 responded

Obviously the above statement from this dealer is bulls###t. Its now the 21st of October and still no responce. Send me email address and ill forward pics of rear window.

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