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Jenkins Ford Lincoln of Crystal River

Crystal River, FL

4.7
1,346 Reviews
Jenkins Ford Lincoln of Crytal River, Florida is proud to be an automotive leader in our community. Jenkins Ford Lincoln of Crystal River has maintained our commitment to our customers. We will always make an effort to offer a wide selection of vehicles and have a knowledgeable staff to help make your purchase quick, comfortable and enjoyable. Whether you are in the market for a new Ford or a full range of pre-owned vehicles including certified pre-owned Fords we have you covered. If you have financing needs we have a finance department dedicated to provide assistance to the customer regardless of their personal credit.
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2440 US-19

Crystal River, FL

34428

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Showing 1,346 reviews

October 15, 2021

My car window is still not working correctly after three times in the shop. The service manager left me without a rental car for that night and I did not get one until the afternoon the next day which cause More

by menusofcolor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Nov 12, 2021 -

Jenkins Ford Lincoln of Crystal River responded

I am sorry that your experience was only 1-star. I also hope that we have resolved this concern of yours. If you have any questions or concerns at all please feel free to contact me anytime! Thank you, Desiree Bower Customer Relations Manager 352-564-8668- EXT. 5252

October 15, 2021

Outstanding service. Thanks for you interests and help. Will definitely recommend the Dealership for sales and service. This is my 4th MKT from this location. More

by SIRWILLYSCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Eining
October 13, 2021

New service department employees! Great job! I appreciate the time and effort you gave to me and the personal attention. More

by SHELIAMILLAWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Eining
Oct 13, 2021 -

SHELIAMILLAWAY responded

3525660066

October 13, 2021

Demi the Lincoln concierge service person was excellent; called ahead arrived on time. Service Advisor Anthony was professional, courteous and thorough. Very pleased with overall service. More

by pammij2052
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Demi, Anthony Malec
October 08, 2021

Disappointed that an initial service on my Lincoln took an hour and ten minutes….even though I had an appointment. More

by SPURSTWO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
October 07, 2021

Professional; repair estimate accurate; service rep Anthony was very personable; problem was fixed. Repairs completed in time specified. More

by BILLYLAGGER
Recommend Dealer
Yes
Employees Worked With
Service rep, Anthony (not sales)
October 03, 2021

Went above and beyond for the service I received. Took care of my motorcycles. Got me into an excellent car. Payments for my budget. Everyone I worked with was very kind and understanding . More

by HELENLOLLAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eining
October 02, 2021

My truck has an exhaust leak and when we asked them to look at it all they wanted to tell me was that I have an after market exhaust (which I know!). They would listen to my concern of the leak in the eng More

by SARA2003KATE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Eining
Oct 13, 2021 -

Jenkins Ford Lincoln of Crystal River responded

Your experience and feedback are important to us. Can you give us your name and contact information via private message? We would like to address your subpar experience.

October 02, 2021

Absolutely horrible communication and service. Multiple visits to get sane issue resolved. Mechanic didn’t care to listen to our concerns. More

by BLANCA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Many I do not recall names
Oct 13, 2021 -

Jenkins Ford Lincoln of Crystal River responded

Please contact us to address your experience, at Maria_patino@jenkinscars.com We would like to regain your confidence!

October 01, 2021

First if you need service you can’t get in. Make and appointment. We can get you in in 2 months hows that. Then you will have to wait 2 hours for your oil change. The extra service you pay for when you More

by SHELIAMILLAWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Eining
Oct 13, 2021 -

Jenkins Ford Lincoln of Crystal River responded

We appreciate you taking the time to provide feedback regarding your experience. We are disappointed to hear that we let you down. If you would be willing to give us the opportunity to earn your trust, we would be delighted to ensure we turn a negative experience into a positive one. Please private message us the best number and time that you can be reached.