Jenkins Ford Lincoln of Crystal River

The sales woman Ashley Craig and the service manager took care of my warranty work in a fast and quick manner appreciate all the help care of my warranty work in a fast and quick manner appreciate all the help More

THE SALES PEOPLE ,CHRIS AND CASEY WERE GREAT , THEY ANSWERED EVERY QUESTION THAT I ASKED . THEY SAW THAT THE TRUCK WAS JUST WHAT I WAS LOOKING FOR AND THAT IT WAS VERY CLEAN AND READY FOR ME TO DRIVE A ANSWERED EVERY QUESTION THAT I ASKED . THEY SAW THAT THE TRUCK WAS JUST WHAT I WAS LOOKING FOR AND THAT IT WAS VERY CLEAN AND READY FOR ME TO DRIVE AWAY . I WILL RECOMMEND JENKINS FORD TO ALL MY FRIENDS . More

Excellent service! Staff is very friendly I would highly recommend this place to anyone! Also they have lots of drinks and donuts! Staff is very friendly I would highly recommend this place to anyone! Also they have lots of drinks and donuts! More

Dropped Truck off for a Friday 8 am appointment Thursday at noon. I went to check on it Saturday it was outside and they had not worked on but an hour. Only after the service manager caught me walking out at noon. I went to check on it Saturday it was outside and they had not worked on but an hour. Only after the service manager caught me walking out not happy did it get worked on and finished. The technician did a great job and I liked him but the service advisors do not get back to you and they over book themselves. The did discount the work they did for the inconvenience and lack of communication. If you have time to be with out your vehicle they know there stuff. More

Really came through to solve the issues with my Ford F-150. The service dept found a solution and delivered my truck in record time to salvage a very costly and inconvenient weekend. F-150. The service dept found a solution and delivered my truck in record time to salvage a very costly and inconvenient weekend. More

Took truck in for service my experience was great my service advisor was Anthony he was very customer oriented and was great to work with this trip was totally different than my past word definitely rec service advisor was Anthony he was very customer oriented and was great to work with this trip was totally different than my past word definitely recommend Anthony for all your service needs once again he was great More

Got me in and out quickly and did a wonderful job living my truck. Thanks my truck. Thanks More

Fast check in provide drinks and snacks for customer waiting on their cars. Service personnel provide detailed explanations on what they find and resolution. Service personnelle prompt and courteous. Se waiting on their cars. Service personnel provide detailed explanations on what they find and resolution. Service personnelle prompt and courteous. Service/repairs made in time informed. Overall the only Ford dealership I’ll take my car! More

We were greeted as we entered the building, promptly helped, and serviced. The waiting room was clean and offered a beverage bar. helped, and serviced. The waiting room was clean and offered a beverage bar. More

We would not recommend them. Since we purchased the truck there has been lack of follow up with the issues that we were told would be resolved. We were happy at first with sales Since we purchased the truck there has been lack of follow up with the issues that we were told would be resolved. We were happy at first with sales rep Christian but we have been trying to get issues resolved since our truck purchase. We were missing keys for bed cover and the truck keys from inside the key fob. They told us they would contact prior owner but I guess they had no luck because we were told we would have to come back on weekday to get key made. I asked to go to our local Jenkins dealership and was told he would check with manager. However when I didn’t hear back I was told that was not possible. He said he called and left me a message but when he said the number he called it wasn’t even any of our numbers. Well we called local locksmith, Action Locksmith, we were told we could get the key code from local dealership and then go back to them and they could make the keys. I called Christian with this information and was told he would get with the parts department and let me know. I emailed him info requested but never got email back or even code. We called a few days later when we hadn’t heard back and were told the system was down. Oh by the way it has been down for about 2 weeks now since that is how long ago I called and sent email. Well I went to Key Scales Ford in Leesburg and gave them the same info Christian requested but system was down and was told they would keep trying and call me when it was up. Magically they called 2 hours later with the key code. I did not purchase my vehicle from Key Scales Ford nor have I been there for any service but they still helped me more than this dealership. In reference to the keys to the rear bed cover we researched it on our own and got the replacement keys no thanks to any help from Jenkins. Lastly, we are still waiting for a USB drive to do the update on our vehicle. This was supposedly mailed out about 2 weeks ago. However we are not sure because Christian never called us back to let us know if the parts department even mailed it out. We are very disappointed in our experience and would not recommend this dealership ever!! More