Jenkins Ford Lincoln of Crystal River

Prompt service, I was kept informed every step of the way what was being done and how much it would cost. Great waiting area with TV, internet, sodas, popcorn, coffee, tea and donuts. what was being done and how much it would cost. Great waiting area with TV, internet, sodas, popcorn, coffee, tea and donuts. More

I’ve only dealt with the service department and the customer service I recieved has been top tier. Anthony M. has been so helpful with my vehicle and then was a class act when I brought in our other ve customer service I recieved has been top tier. Anthony M. has been so helpful with my vehicle and then was a class act when I brought in our other vehicle for an oil change. He should be the face of this service department and other dealers and departments should take his customer service skills. We will be a repeat customer as long as he is there giving top notch service. Thank you Anthony! More

This writeup is for the salesfloor in general. ..and not to single out 1 person. very unprofessional. they need to stop making rude comments within earshot of customers, and stop treating their cus ..and not to single out 1 person. very unprofessional. they need to stop making rude comments within earshot of customers, and stop treating their customers like the IQ is less than broccoli. Items were added to the vehicle that should have been optional and we were advised they are added automatically after delivery and we are required to pay for them, even if we do not want it. agents make snarky comments about fellow workers. I.e. "oh, they are scatterbrained" our salesperson had a tendency to get snarky with comments i.e: "I dont care about your cards...it's late!" which was in reference to us doing research on carvana prior to us coming in to pick up our new vehicle. Finance agents are very deceitful. We were asked what we were looking for in trade in for our vehicle. we advised this figure and was advised by someone in finance that he couldn't come close, but he would never give an actual figure. Once we got tired of the game and decided to pass on everything, they suddenly wanted to work with us. This type of "game" only prolongs the time spent having to deal with a vehicle purchase, makes the customer irritated with the amount of time it takes and plays a huge role in deciding if another vehicle will be purchased there in the future. At one point, it was stated by someone, "this guy is annoying". (not professional at all). Tint was supposed to be placed on the front windows (there was an 8 hour period before the truck was picked up...plenty of time to do this). This was not done, so the truck had to be brought back to have this completed. when we brought the vehicle back, comments such as "is that the one they tried to lowball" was heard by agent talking on the salesfloor. (we were the ONLY ones there at the time). So, in closing. We will buy another Ford. but it will not be from Jenkins or its affiliates. More

The service rep was friendly and kept me informed about my truck. The waiting was was very nice with coffee and dounuts my truck. The waiting was was very nice with coffee and dounuts More

Great job , takes care of you Theydid an excellent jobI was very prompt and getting things taken care of was very prompt and getting things taken care of More

Anthony was the reason I changed Dealership, a real pleasure to work with, my vehicle was ready a full day ahead of time and Anthony was on the ball to make sure I was satisfied. pleasure to work with, my vehicle was ready a full day ahead of time and Anthony was on the ball to make sure I was satisfied. More

I’m not happy the way I was treated in the service department no one greeted me they overcharged me for a sunshade on my windshield and the contractor that installed my tent was a smoker and left a ba department no one greeted me they overcharged me for a sunshade on my windshield and the contractor that installed my tent was a smoker and left a bad odor of cigarette smell in my vehicle More

Cj was a great salesman, the back office also did a great job making the deal come together. Left with the vehicle we wanted at the price we liked. job making the deal come together. Left with the vehicle we wanted at the price we liked. More

I went in to ford to have my car oil change and tires rotated and wash and recall’s taken care of and they took very good care of me I will be coming back to them again. rotated and wash and recall’s taken care of and they took very good care of me I will be coming back to them again. Marsha Tyler More

Scheduled recall on F-150 with Service Advisor, Dillon Ward. I dropped off vehicle early and received call 37 minutes after the scheduled appointment that the vehicle was ready. No problems in scheduling, Ward. I dropped off vehicle early and received call 37 minutes after the scheduled appointment that the vehicle was ready. No problems in scheduling, repair or pick up. More